It’s not just you: Instagram and Snapchat both went down for about an hour on Monday afternoon.
Users started to experience problems loading Instagram’s app and website just after 2 p.m. PT on Monday, according to Down Detector. At least 4,500 people reported issues accessing Instagram on the site. It seemed like the issue was affecting users worldwide, particularly in the United States and Europe.
Snapchat users also had issues sending snaps starting at around the same time, according to Down Detector. At least 16,000 users around the globe reported errors with the photo messaging service.
Both services appeared to be back online and (mostly) working by about 3 p.m. PT, though we’ll continue to monitor the platforms for issues. Some users were still having problems on both Instagram and Snapchat, according to Down Detector and Twitter.
It’s not clear what caused the issue or whether the outages on both sites were linked.
“We’re aware that some people are having trouble accessing Instagram,” a Facebook spokesperson told Digital Trends. “We’re working to get things back to normal as quickly as possible.”
“We’re aware some Snapchatters are having trouble sending Chats,” Snapchat’s support account tweeted. “We’re looking into it.”
We're aware some Snapchatters are having trouble sending Chats. We are looking into it ????
— Snapchat Support (@snapchatsupport) September 9, 2019
By about 3:30 p.m., the issue with Snapchat had been fixed, the company said.
The issue has been resolved ???? If you're still having trouble, please let us know!
— Snapchat Support (@snapchatsupport) September 9, 2019
Some users trying to access Instagram could only see a blank white screen with the Instagram logo, while others ran into a Facebook error page.
It looks like Facebook, Instagram’s older, less cool brother, was still online and working properly.
As per usual, Instagram and Snapchat users flocked to Twitter to complain that the social networks were down — and crack a few jokes while they were at it.
everyone running from snapchat to twitter to see if it’s down #snapchatdown #snapchat pic.twitter.com/lB6NhlQlt8
— Nicola Hewitson???? (@HeyNicky_) September 9, 2019
Me when i press the “tap to retry” button and it still doesn’t send after the 50th time #snapchatdown #snapchat pic.twitter.com/Y2B2f1pyfP
— lukeharle (@lukeharle1) September 9, 2019
Instagram went down multiple times over the summer, including an hours-long outage in July that caused the app to either crash or not load. Earlier in July, Facebook, WhatsApp and Instagram all went down or had problems for a period lasting about 12 hours.
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