Page 2: iOS 7.0 Bugs, problems, and fixes
These problems are for those of you still running iOS 7.0, though many of them may still impact or be useful to those running iOS 7.1. Let us know if any are helpful to you!
Click on an issue to jump to it:
- Problem: Unable to send email
- Bug: Disappearing contacts
- Bug: White screen of death
- Problem: Can’t make or receive calls
- Glitch: Keyboard is orientated the wrong way
- Bug: Control Panel and Notification Center don’t appear
- Glitch: Stuck on Apple logo
- Problem: Rapid battery drain
- Bug: Wi-Fi and Bluetooth not working
- Problem: Keyboard lag
- Bug: iTunes Store keeps crashing
- Bug: iMessage or FaceTime not working
- Glitch: Freezing
- Bug: There is a crazy way to bypass the lock screen
- Problem: Apps keep logging you out
Problem: Unable to send email
Some people have found that they are unable to send emails after the iOS 7 update. They can still receive emails, but when they try to send emails it doesn’t work. For some people it’s failing to send with an error message, for others email appears to send, but never arrives in the recipient’s inbox. This seems to occur intermittently and it can potentially happen on various types of email account. There are a few things you can try.
- Double tap the Home button and swipe the email app up to close it. Then try restarting it again. It may work properly for a while.
- Restart your iPhone by holding down the Home button and the Sleep/Wake button until you see the Apple logo.
- Enable Airplane mode and wait 30 seconds then turn it off again and try again.
- Select the email account that’s giving you problems from Settings > Mail, Contacts, Calendars and tap on the Account section at the top where your email address is listed. Now tap on Outgoing Mail Server listed at the bottom and then tap on the Primary Server at the top of the next page. Make sure your email address is listed under User Name and then tap on the Password and re-enter it, even if it’s already filled in.
- You could try deleting the problem email account. Go to Settings > Mail, Contacts, Calendars select your email account and tap the Delete Account option at the bottom of the screen. Now make sure you have all the correct setup details and go to Settings > Mail, Contacts, Calendars > Add Account to add it again.
- Go to Settings > General > Reset > Reset Network Settings and set up your Wi-Fi connection again.
Do you find that your contacts sometimes disappear? You’ll open up the Contacts app on your iPhone and find that it’s empty, or some of the contacts are missing. You may find that they randomly return after a few minutes or a couple of hours. You could start by going to iCloud.com and logging in to check that your contacts are all listed correctly.
- Go to Settings > Mail, Contacts, Calendars > iCloud and make sure that Contacts is toggled on.
- Go to Settings > General > Reset > Reset Network Settings and then set up your Wi-Fi network again from scratch.
- Go to Settings > iCloud > Storage & Backup and make sure iCloud Backup is toggled on.
- If none of that works for you then you could always restore a backup from iTunes, assuming you made one. Launch iTunes on your computer, and go to Edit > Preferences > Devices to check Prevent iPods, iPhones and iPads from syncing automatically. Now plug your iPhone in, click on it in iTunes and choose Restore Backup from the Summary tab then follow the instructions.
Bug: White screen of death
A bug that seems to have cropped up for a lot of people, particularly on the iPad, but also various iPhone models is a random crash from the home screen which soft reboots the device and brings up a screen with the Apple logo. The background color matches the device, so a white iPhone will have a white boot up screen with a black Apple and vice versa. There’s some suggestion that this is linked to the battery, but it’s not clear.
- Press and hold the Home button and the Sleep/Wake button until you see the Apple logo to restart your device.
- Try DFU mode, explained below under the Glitch: Stuck on Apple logo.
- Backup and factory reset your iPhone.
- Apple has acknowledged this issue, Apple spokesperson Trudy Muller told Mashable “We have a fix in an upcoming software update for a bug that can occasionally cause a home screen crash.”
Problem: Can’t make or receive calls
If you’ve run into problems with making or receiving calls after updating to iOS 7 then you are not alone. You might find that people are trying to call you, but your iPhone is not ringing, or perhaps you are unable to make a call. Some people report calls apparently connecting, but the line seems to be dead and they can’t hear the other person. Assuming you’re not just in a dead spot (try making the call from another location), there are a few things you can try.
- Go to Settings and toggle Airplane Mode on for five seconds and then turn it off again.
- Make sure that Do Not Disturb in Settings is not turned on.
- Go to Settings > Phone and make sure Call Forwarding is not turned on.
- Go to Settings > Phone and check under Blocked.
- Make sure you have the latest carrier update by going to Settings > General > About. If there’s something available then you should be prompted to download it (make sure you’re connected the Wi-Fi and your mobile network).
- Make sure there isn’t another iOS update by going to Settings > General > Software Update.
- Try removing the SIM card, make sure it’s clean and replace it carefully.
- Try resetting your network settings via Settings > General > Reset > Reset Network Settings.
- Go to Settings > Cellular and try toggling Enable LTE and/or Enable 3G.
- Contact your carrier and make sure there’s no problem on their end.
- Try factory resetting your iPhone.
Glitch: Keyboard is orientated the wrong way
Occasionally, iOS 7 fails to identify the correct orientation of your device and produces a keyboard that is only partially on the screen, rendering it useless. It is a common occurrence after using the camera from the lock screen.
- Slide across the screen and the keyboard will correctly orientate itself to the screen.
- The glitch appears to be fixed in iOS 7.1 beta.
Bug: Control Panel and Notification Center don’t appear
There have been some reports of an issue in iOS 7.0.4 that the Control Panel and Notification Center aren’t accessible by swiping up or down respectively, or will work for a short period of time but eventually become unavailable.
- Go to Settings > General > Accessibility > Assistive Touch. Turning this setting on and off seems to provide a fix for the issue, albeit it sometimes only a temporary one.
If your update went wrong then you may well find that your iPhone is stuck on a blank boot screen or on the Apple logo and it won’t start up properly. You’re going to want to connect to iTunes and try DFU (Device Firmware Upgrade) mode.
- Hold down the Sleep/Wake button to turn your iPhone off.
- Open iTunes on your computer and connect your iPhone.
- Hold down the Sleep/Wake button and the Home button together for ten seconds, and then release the Sleep/Wake button.
- Continue to hold down the Home button until you see a pop-up on iTunes stating that “iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes.”
- Your iPhone screen should be blank, if you see a logo or message on it then you are not in DFU mode.
- Select your iPhone in the left hand column of iTunes and select Summary then Restore.
- You may need to install the iOS 7 update again.
Problem: Rapid battery drain
Many people are finding iOS 7 is more power hungry than iOS 6 was. You can find some general help by referring to our tips for saving smartphone battery, but there are also a couple of iPhone specific fixes worth considering.
- Disable the parallax effect that gives the home screen that 3D look by going to Settings > General > Accessibility > Reduce Motion.
- Turn off the background app refresh for at least some of your apps by going to Settings > General > Background App Refresh.
- Turn off AirDrop by swiping up from the bottom of the screen and selecting the toggle in the Control Center.
- Go to Settings > Notification Center and toggle off any apps that you don’t want to include.
A lot of people have found that the Wi-Fi and Bluetooth functions are not working properly after the update to iOS 7. They may appear greyed out in Settings and either won’t toggle on or appear to toggle on, but turn straight off again.
- You should try rebooting your iPhone and your router, but it is unlikely to permanently fix the problem.
- Some people have had success by removing an apostrophe from the iPhone name. If your iPhone is called something like “John’s iPhone” then this might work. Go to Settings > General > About > Name and change it to something with no apostrophe.
- Some people have reported success by putting the iPhone into Airplane mode and then going to Settings > General > Reset > Reset Network Settings, but the problem may return.
- You could also try going to Settings > Control Center and disable Access on Lock Screen then turn your iPhone off and on again.
- Make sure that your router firmware is up to date.
- Try backing up your iPhone and then restoring it. Check how to factory reset an iPhone for details.
- If nothing is working for you, try contacting Apple or take your iPhone into an Apple Store.
Problem: Keyboard lag
This one seems to be a problem for iPhone 4 owners, but it may not be limited to that model. Sufferers have been complaining about lag with iOS 7 in general, but also some serious delays when typing on the virtual keyboard.
- Go to Settings > iCloud and turn Documents & Data off.
Some people have found that the iTunes Store app on their iPhone crashes when they try to open it. There are two potential fixes to try.
- Open the Music app and tap Store in the upper left corner. You should find that the app now works, although the problem might reoccur.
- Double tap the Home button to open the multitasking menu. Close iTunes Store if it is listed. Now go to Settings > iTunes & App Store and click on your Apple ID then choose Sign Out. Sign in again and open the iTunes Store app and it should work.
Bug: iMessage or FaceTime not working
Many people have encountered issues with FaceTime and/or iMessage not working after the iOS 7 update. For a number of users iMessage was not sending messages correctly, some people found that it wouldn’t activate. There were also complaints about FaceTime calls failing.
- Turn FaceTime and/or iMessage off and on again via the toggles in Settings.
- Turn off Cellular Data in Settings > Cellular and make sure you are connected to Wi-Fi, then go to Settings > General > Reset > Reset Network Settings. You’ll have to set up your connection again, but FaceTime and iMessage should now work.
- If nothing else has worked then back up your iPhone and try restoring it.
- Apple addressed the iMessage issues in the iOS 7.0.3 update released in October.
- Apple addressed the FaceTime issues in the 7.0.4 update released in November.
Some people have been complaining about random freezing on their iPhone after the update. It doesn’t seem to be confined to a specific model.
- If it happens in a specific app then double-click the Home button and find the app that froze and swipe it up to close it.
- If that isn’t working then hold down the Sleep/Wake button and the Home Button until you see the Apple logo.
- Try backing up and restoring your iPhone.
If you’re worried about the security risk posed by the revelation that people can bypass your lock screen and gain access to some content, there is a way to close the loophole.
- Go to Settings > Control Center and toggle Access on Lock Screen to off.
- Apple has already released an update to deal with this bug and you can get it via Settings > General > Software Update.
Problem: Apps keep logging you out
Many users have encountered issues with apps like Mailbox and Snapchat logging them out. App developers are working on fixes and seem to be in agreement that the way iOS 7’s background refresh works is the problem.
- Go to Settings > General > Background App Refresh and turn it off for any apps where you’re finding problems.
- You may have to wait for an update from the app developer or Apple to find a permanent fix for this one.