“Airport lounges have this stigma, for the select few elite,” says Tyler Dikman, CEO of LoungeBuddy, which makes an app to help you find lounges and gain access. “In reality, it’s one of the least expensive luxuries.“In the U.S., the top three reasons [why people like lounges] is privacy to get work done, having access to good Wi-Fi, and feeling like you’re not at an airport,” Dikman adds.
But not all lounges – whether it’s owned by the airline or independently operated – are created equal. Some are chockfull of amenities like showers, Wi-Fi, work areas, and complimentary food and beverage, while others have the bare essentials. However, with their lucrative potential, many of these lounges are upping their game by improving the experience.
To find out which lounges are getting it right, and which still need improvements, we worked with LoungeBuddy to find out what are some of the world’s best lounges worth paying the entry fee. We also looked at which lounge has the best tech amenities, and asked LoungeBuddy about the current state of the industry.
Having only launched a little more than a year ago in 2013, LoungeBuddy has already covered more than 600 airports and 2,000 lounges, and is looking to add new features and services to its app soon. “We are getting pretty close to covering pretty much every airport,” Dikman says. Between the quarter-million LoungeBuddy app users and the insane amount of travel Dikman does, that shouldn’t be long.
In your view, what are the big improvements in lounges?
Modern lounges have all the amenities to help business travelers remain productive while also catering to the needs of premium leisure travelers. Many lounges now offer secluded areas for work, with plenty of power outlets and computers for guest use. Relaxation zones give those in transit the opportunity to grab a power nap in comfortable lounge chairs, and improved dining options can include hot entrees and even full bars. In addition, the recent trend of increased accessibility has allowed passengers in any cabin of service to access many of these spaces for the purchase of a day pass.
What are some things that still need improvements?
Despite being one of the easiest and most cost-effective ways to improve the travel experience, the general public still has a surprisingly limited amount of knowledge about lounges and their benefits. Airlines and operators can better promote the amenities offered inside lounges to help passengers escape the crowded terminals. Lounges can also introduce more personalized service by incorporating new technology that can track and remember guest preferences. Finally, lounge quality across brands can be further standardized to better meet guest expectations.
Which lounge provider(s) best caters to tech-savvy travelers? What are the best “connected” lounges?
- Brussels Airlines The Loft, BRU
Teamed up with Microsoft to offer Surface Pro 3s with a digital lounge assistant app.
- Virgin Atlantic Clubhouse, LHR
Employees use Google Glass headsets to make the check-in process more seamless and provide personalized service.
Which domestic and international lounges are at the top of the game right now?
International lounges include Turkish Airlines CIP Lounge at Istanbul, Qantas First Class Lounge in Sydney, Lufthansa First Class Terminal at Frankfurt, Finnair Lounge at Helsinki, Cathay Pacific’s brand new lounges in Hong Kong, and Virgin Atlantic Clubhouse in London Heathrow. [These, as well as Qatar Airways’ Al Mourjan Lounge in Doha, represent some of the best exclusive lounges in the world, which means they are open to elite fliers.]
Which are the best lounges open to all passengers?
- The Club, SJC
Spacious, bright, and modern; fast Wi-Fi; plentiful outlets; and showers.
- United Club, LHR
Delicious hot foods; showers; brand-new modern design.
- Delta Sky Club, JFK
Rooftop seating at the Sky Deck, perfect for plane watching and fresh air.
- No.1 Traveller Lounge, LHR
Unlimited Wi-Fi; spa treatment; game room; cinema; private sleeping rooms.
- Plaza Premium Lounge, LHR
Beautiful decor with trademark chandeliers; delicious hot foods, including trademark Hong Kong-style fish ball noodle soup.
If food and drinks are a must, what lounges should people look for?
- American Express Centurion Lounge
Full meals created by star chefs, full bar with specialty cocktails, wine tastings.
- The Wing Lounge, Cathay Pacific HKG
The Noodle Bar, à la carte menu, and full buffet spread with wine pairings at The Haven and The Champagne Bar.
- The Private Room, Singapore Airlines
Private dining with waiter service, foie gras burgers, lobster.
- The Concorde Room, British Airways
Private dining with waiter service, excellent champagne selection
- International First Lounge, Qantas
Buffalo mozzarella, sashimi, crispy duck, Neil Perry-designed menu; trained baristas for customized coffee.
If traveling with kids, what are the best lounges?
- American Express Centurion Lounges
Kids rooms with games, books, and activities.
- Turkish Airlines CIP Lounge
Play room for children and private infant room also available; video games, TVs, movies.
- Qatar Airways Al Mourjan Lounge
Large game room with pinball machines, game consoles; family areas with TVs and sofas; diaper changing rooms for infants.
- Emirates First Class Lounge
Soundproof children’s playroom; children’s food corner with specialty foods.
- Lufthansa First Class Terminal
Private children’s playroom, rubber duckies in the private baths, child’s car seat for the private car to the aircraft.
Which lounges offer out-of-the-box amenities aside from the typical offerings?
- Turkish Airlines CIP Lounge, IST
Billiards table, a slot car racing course, and a music room with a theater screen and La-Z-Boy style chairs.
- The Finnair Lounge, HEL
Unisex sauna and premium buffet.
- Lufthansa First Class Terminal, FRA
Cigar lounge, private sleeping rooms, and a chauffeur driver that will take you directly to your plane when it’s time to board.
Select lounges – like British Airways’ Concorde Room or Lufthansa’s First Class Terminal – are reserved for the airlines’ elite fliers, and aren’t open to all – even if you’re willing to pay for it. American Express Centurion Lounges are available only to card members. Others, like the United Club, Delta Sky Club, and Airspace, offer one-time entry fees. If you are a frequent traveler, you can sign up for club memberships with an individual lounge, or sign up for Priority Pass and Lounge Club, which offer access to hundreds of lounges around the world. Certain travel-based credit cards also grant access.
The best way to find out about lounges is with the free LoungeBuddy app, which we have used since its inception and found it to be a great resource. You can enter your itinerary and the app will list available lounges during your trip, or you can search by airport. Our favorite feature: You can enter information such as your frequent flier status, credit cards, etc., and LoungeBuddy lets you which lounges are free to use, or how much it’d cost to get in.
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