Dropbox says sorry for extended outage, dismisses talk of hack

dropbox says sorry for extended outage windows 8

While Target continues to deal with the fallout of a massive data breach that took place last month involving more than a hundred million customer accounts, Dropbox took to its blog on Sunday to allay fears among its user base that another high-profile hack had taken place after the cloud-based storage site went down Friday, affecting users for up to two days.

Soon after the site went offline, a supposed Anonymous hacker took credit for the disruption and threatened a major “database leak.” Dropbox, however, insisted it was an internal issue.

Dropbox’s VP of engineering Aditya Agarwal on Sunday reassured users that their files “were always safe, and despite some reports, no hacking or DDOS attack was involved.” The site was up and running again Sunday afternoon PT, although Agarwal said they were still dealing with “a few last issues with the Dropbox photos tab.”

The company blamed the outage on a bug that caused a routine server upgrade to be mistakenly installed on several active servers, “which brought down the entire service.” In a show of transparency, Agarwal posted a link to Dropbox’s tech blog providing more details about the issue that caused the downtime.

While the company managed to restore most of the site’s functionality within three hours, some users had trouble with their accounts throughout Saturday and part of Sunday as engineers grappled with the issue.

Agarwal promised his team was in the process of “building more tools and checks” in an effort to prevent similar disruption to its service in the future, and offered an apology for any trouble caused.

The outage came as new reports suggested a number of high-profile retailers besides Target had succumbed to cyber attacks over the holiday period.

Target boss Gregg Steinhafel admitted in a CNBC interview to air Monday that his company had made mistakes when it came to protecting customer data.

“Clearly, we’re accountable and we’re responsible. But we’re going to come out at the end of this a better company. We’re gonna make significant changes,” Steinhafel told CNBC’s Becky Quick.

He added, “We are not going to rest until we understand what happened and how that happened. I’m personally very sorry that this whole event even happened.”

Dropbox users will no doubt be annoyed by the loss of service over the weekend but at the same relieved they’re not having to go through the rigmarole of changing passwords and worrying about stolen personal data.

Computing

Canada’s winters inspired a startup to warm homes with cryptomining heat waste

Cryptomining may be the key to untold riches and the future of currency, but it’s also an environmental nightmare. Heatmine, thinks it has the answer, but it could mean bolting a mining rig onto every home and business in the country.
Computing

Latest Facebook bug exposed up to 6.8 million users’ private photos

An API bug recently left an impact on Facebook users. Though the issue has since been fixed, some of the apps on the platform had a wrongful access to consumers photos for 12 days between September 13 and September 25. 
Computing

These are the worst passwords of 2018. Is yours on this list?

Do you use a bad password that makes your online accounts easy to break into? SplashData has compiled a list of the top 100 worst passwords for 2018 and there are quite a few listings that were carryovers from prior lists.
Computing

Supermicro investigation: no spy chips found on our motherboards

Supermicro announced the results of an investigation into the controversy surrounding its motherboards. The investigation was launched in response to reports that alleged the motherboards were compromised with malicious hardware.
Computing

New rumors say the Pixelbook 2 could show up at CES 2019

What will the Pixelbook 2 be like? Google hasn't announced it, but thanks to rumors and leaks, we think we have a pretty good idea of what the potential new flagship Chromebook will be like.
Home Theater

Confused about LED vs. LCD TVs? Here's everything you need to know

Our LED vs. LCD TV buying guide explains why these two common types of displays are fundamentally connected, how they differ, what to look for in buying an LED TV, and what's on the horizon for TVs.
Product Review

The Asus ZenBook 14 is a tiny notebook that gets lost in the crowd

The ZenBook 14 aims to be the smallest 14-inch notebook around, and it succeeds thanks to some tiny bezels. Performance and battery life are good, but the notebook lacks a standout feature other than size.
Deals

The best MacBook deals for December 2018

If you’re in the market for a new Apple laptop, let us make your work a little easier: We hunted down the best up-to-date MacBook deals available online right now from various retailers.
Computing

How to connect AirPods to your MacBook

If you have new AirPods, you may be looking forward to pairing them with your MacBook. Our guide will show you exactly how to connect AirPods to MacBook, what to do if they are already paired with a device, and more.
Computing

Hitting ‘Check for updates’ in Windows 10 opts you into beta releases

Users who are careful about keeping their system updated should watch out -- Microsoft revealed this week that clicking the Check for updates button in Windows can opt you in to testing beta code.
Computing

Secure your Excel documents with a password by following these quick steps

Excel documents are used by people and businesses all over the world. Given how often they contain sensitive information, it makes sense to keep them from the wrong eyes. Thankfully, it's easy to secure them with a password.
Computing

Which Macs are compatible with MacOS Mojave?

Is your computer ready for Apple's big Mojave update? Here's what you need to know about MacOS Mojave compatibility, what Macs can successful download Mojave, and the requirements you need to know about.
Emerging Tech

Awesome Tech You Can’t Buy Yet: Booze-filled ski poles and crypto piggy banks

Check out our roundup of the best new crowdfunding projects and product announcements that hit the web this week. You may not be able to buy this stuff yet, but it sure is fun to gawk!
Computing

Change your mouse cursor in Windows with these quick tips

The standard mouse cursor is boring, so change it! With this guide on how to change your mouse cursor in Windows, you can choose to use one of Microsoft's pre-installed cursors or download something a bit more extravagant.