While the idea of having conversations with artificial intelligence might seem like a gateway to a Skynet future, chatbots are seen as a massive growth industry in the coming years. Employed by the likes of Facebook, health care institutions, and even public service websites. Watson is ahead of the curve in this area, so applying its level of conversational ability to something like Slack makes a lot of sense.
As it stands, Slack’s helper bot is rather simplistic. It can answer basic questions about how to use Slack, and can allow you to set reminders or searches through the help system for you to find relevant information. It’s handy, but hardly versatile. The idea behind the Watson implementation is to broadly increase its functionality.
It will become more capable of answering complex queries, and will enable the chatbot’s communications to appear more lifelike and conversational (thanks Engadget).
This is just the start of Watson’s global rollout. After the Slackbot has been upgraded with its new intelligence suite, Slack and IBM will share their findings with other developers, making it possible for anyone to use the Watson Conversation API. That way, any number of developers can create new and intelligent chatbots.
IBM is already working on a new chatbot that could act as a network administrator of sorts, answering questions outages, network integrity, and more. This should take some of the load off of real network administrators, and also provide better and faster information to those who might need it.