New driver should solve display crashes on Surface Book and Surface Pro 4

Microsoft Surface Book
Bill Roberson/Digital Trends
If your new Surface Pro 4 or Surface Book keeps crashing, check Windows Update. Help is on the way.

Numerous Surface Pro 4 and Surface Book early adopters have reported the same problem: routine display driver crashes. The display will hang for a while before popping up a cryptic message that the Intel HD Graphics driver “stopped responding and has successfully recovered.” A Microsoft employee today said a newly released driver should “improve the situation.”

Brand new hardware often comes with a few glitches, and even the well-reviewed Microsoft Surface line isn’t an exception. Since early November, 154 different people have complained about their new Surface devices hanging on Microsoft’s answer’s forum.

“What the heck, did they not test the hardware?” exclaimed one user, adding he’s “hopeful that the issues will get fully resolved ASAP as I hate having a 3k laptop collecting dust!”

“Still having this issue several times a day,” said another, almost a month later.

Today, a Microsoft employee named Joe jumped into the thread and announced a fix.

“Hi all, We will be releasing a new driver sometime later today,” he said, adding that “this new driver will improve the situation.” He also made it clear to customers that Microsoft was paying attention to their concerns, something many were complaining about.

Users were happy to finally hear something about the issue from Redmond.

“Joe, what a breath of fresh air it is to see Microsoft responding to these issues!” said one user, after reading the official response. “You guys are very much appreciated!”

Another customer offered to fly to Seattle and help Microsoft fix the problem.

It goes to show what a little bit of old fashioned communication can do to alleviate unhappy customers. Overall, a longterm fix for the crash will go a ways towards making customers happy. No one in the thread has complained about the issue reoccurring after the update, so here’s hoping it’s fixed.

Still, there are other problems that need to be addressed, as mentioned in our recent long-term update of our Surface Pro 4 review. This fix is a step in the right direction, but several more are needed to put the Pro 4 and Book in the state they should’ve been at release.


Nose cam no more. How Dell avoided a notch and fixed the XPS 13’s biggest flaw

The new Dell XPS 13 moves the webcam from the below the screen to the top, finally vanquishing the one obstacle facing thin, sleek laptop displays. We have the exclusive story on how it was done.

C you soon? Rumors swirl of a USB-C port on 2019 iPhones

While it's not been long since the last iPhones launched, rumors for the next iPhone are already surfacing. Apple's 2019 flagship could include a variety of upgrades ranging from a new design to enhanced features.

Is it worth spending more for the Surface Pro, or is the Surface Go good enough?

The Surface Go versus Surface Pro -- which is better? While the higher price tag of one might make you think it's an easy choice, a deeper dive into what each offers makes it a closer race than you might assume.

These are the coolest virtual and augmented reality gadgets from CES 2019

CES 2019 had plenty of VR and AR gadgets on display, including headsets that completely change how you experience virtual reality, and some that don't even require a PC or a phone to run.

Stop your PC's vow of silence with these tips on how to fix audio problems

Sound problems got you down? Don't worry, with a few tweaks and tricks we'll get your sound card functioning as it should, and you listening to your favorite tunes and in-game audio in no time.

Yes, Android apps can run on your PC, and it's easier than you think

Wish you knew how to run Android apps in Windows? It's easier than you might think and there are a number of different ways to do it. In this guide, we break down the steps so you can follow along with ease.

Chip off the auction block – Intel’s i9-9990XE may be sold to the highest bidder

Intel's alleged Core i9-9990XE may only be sold at auction to OEMs, meaning that only a few of the 14-core, 28-thread, 5GHz CPUs will ever see the light of day in specific devices and systems.

Don't spend hundreds on Pro Tools or Logic. Try one of these free alternatives

Believe it or not, Pro Tools isn't the only digital audio workstation worth your time. Check out our picks for the best free recording software, whether you're looking for a lightweight app or a full-blown audio workstation.

How to share an external hard drive between Mac and Windows

Compatibility issues between Microsoft Windows and Apple MacOS may have diminished sharply over the years, but that doesn't mean they've completely disappeared. Here's how to make an external drive work between both operating systems.

Should you buy the affordable MacBook Air, or is the MacBook Pro worth the price?

Though they both share Retina Displays and similar keyboards, there are still some specs differences and other changes that differentiate the new 2018 MacBook Air and MacBook Pro. In this guide, we stack the two up against each other.

Mobile World Congress (MWC) 2019: Complete Coverage

There's no bigger show for mobile tech geeks than Mobile World Congress in Barcelona, Spain: where flagship phones are born and intriguing new wearables shine. And this year, where foldable phones and 5G are likely to dominate the news. For…

Google is giving its G Suite web apps new touches of visual improvements

Your G Suite applications will soon have a different look. Several of the web apps are getting updated with subtle visual improvements inspired by Google's Material Design guidelines. 
Emerging Tech

CES 2019 recap: All the trends, products, and gadgets you missed

CES 2019 didn’t just give us a taste of the future, it offered a five-course meal. From 8K and Micro LED televisions to smart toilets, the show delivered with all the amazing gadgetry you could ask for. Here’s a look at all the big…

Hackers are scoring with ransomware that attacks its previous victims

Computer viruses are always evolving. In a new one, dubbed "Ryuk," hackers are targeting PCs with ransomware that scours an infected network in order to pinpoint and attack and enterprises with big money.