Skip to main content

Some Sony online services will be restored ‘within a week’

sony-logo-largeSony has quite a mess on its hands. The company’s PlayStation Network and Qriocity music service were shut down last Wednesday, a move which Sony later blamed on an “external intrusion” by a hacker or hackers. Things have progressed slowly since then. It wasn’t until earlier this week that Sony warned its PSN and Qriocity users that personal data had been compromised, possibly including credit card information, though a class action suit has been filed from a group of disgruntled users who report credit card fraud.

Today brings Sony’s biggest public update on the situation yet, in the form of a Q&A posted on PlayStation Blog. In a post labeled “Q&A #1,” Sony senior director of corporate communications and social media Patrick Seybold writes, “We received a number of questions and comments yesterday and early today relating to the criminal intrusion into our network. We’d like to address some of the most common questions today.” Those questions actually started pouring in a few days earlier than specified — like the middle of last week, when this whole thing started — but answers are answers.

Regarding users’ credit card data, the Q&A reads, “The entire credit card table was encrypted and we have no evidence that credit card data was taken.” Personal data, such as user name, password and billing address, unfortunately was not encrypted, and the security system that protected the information was breached in the attack.

“While all credit card information stored in our systems is encrypted and there is no evidence at this time that credit card data was taken,” the post continues,” we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.”

There’s very little else in the way of new information; even the credit card talk echoes warnings previously issued by the company. In all, roughly 77 million users have been affected, which is to say, had their personal information stolen. Even when the services are back online, Sony will have months of fallout to deal with as it tries to win back consumer confidence.

Of course, first those services will have to be brought back online. The timing of a full return to normal operating conditions is still TBD, as Sony works to create an entirely new, more secure system. “Our employees have been working day and night to restore operations as quickly as possible, and we expect to have some services up and running within a week from [Tuesday],” the Q&A reads. “However, we want to be very clear that we will only restore operations when we are confident that the network is secure.”

Editors' Recommendations

Adam Rosenberg
Former Digital Trends Contributor
Previously, Adam worked in the games press as a freelance writer and critic for a range of outlets, including Digital Trends…
Sony just put one final nail in the PlayStation VR2’s coffin
The PlayStation VR2 sits on a table next to Sense controllers.

PlayStation VR2 has been murdered. The culprit: Astro Bot.

My favorite announcement of Sony's May 30 State of Play was Astro Bot, a new 3D platformer from Team Asobi that celebrates PlayStation history. It looks incredibly charming and stands out from the typical narrative-action games like Stellar Blade that Sony tends to release these days. That said, my excitement also comes with disappointment as it does not appear that the game will support PlayStation VR2. (Digital Trends reached out to Sony to confirm that was the case but has not gotten a response at the time of publishing this story.)

Read more
Astro Bot will reference one of PlayStation’s oldest memes
Astro Bot and its PlayStation character cameos, which include Aloy and Nathan Drake on the right.

The Astro Bot series is known for showcasing PlayStation history, with some incredible deep cuts and cameos. For the upcoming Astro Bot, which was officially announced during Sony's latest State of Play this week, that apparently comes in the form of a nearly 20-year-old meme.

In an interview with EW, Team Asobi head Nicolas Doucet mentioned some of the characters that players will encounter spread throughout the game's 80 planets. This includes some obvious inclusions, like Nathan Drake from the Uncharted franchise and Aloy from the Horizon games, but snuck into one of the paragraphs is mention of an island in the shape of a giant crab.

Read more
Walmart is having a rare PS5 sale — save $50!
The PlayStation 5 Controller being used to play mobile games on an Apple TV 4K.

We don’t tend to see many PS5 deals still, even now that PS5 stock issues are a thing of the past. However, Walmart has bucked that trend by discounting the Sony PlayStation 5 Slim by $50. Normally costing $500, the console is down to $449 for a limited time only. That’s a big enough saving that you could buy a game or PS Plus subscription with the change. Keen to learn more about if the PS5 is for you? Let’s take a look.

Why you should buy the Sony PlayStation 5 Slim
Considered to be the best game console around at the moment, the PlayStation 5 is a delight to use. It offers speedy hardware with an eight-core CPU running on a modified version of AMD’s Ryzen line. With 10.28 teraflops of power, it supports great looking processes like ray tracing so you get advanced lighting while you play. Crucially, it’s the little things that soon add up like how if you play Marvel’s Spider-Man 2, fast traveling is instantaneous and instantly appealing.

Read more