Prank callers scour through Comcast’s Twitter feed to find victims

Comcast-header-1
It’s bad enough to receive prank calls, but to receive them under the guise that they’re your TV and Internet provider? That’s even worse, but it actually happened to a few Comcast customers after they tweeted their issues to the @comcastcares Twitter account, Christopher Elliot revealed on his website.

The first story involves a customer receiving a call from someone who claimed to be a Comcast service representative. At first, things went smoothly enough, but then the call turned sour.

“He immediately took over and asked if I’d like him to explain Comcast’s service fees,” said the customer. “I said, ‘No thank you,’ but he did anyways. And his words were, ‘We are Comcast, and we can charge you whatever the f**k we want.”

Shortly after that bizarre exchange, the customer began recording the phone call. Unfortunately for the customer, things didn’t end there, as he kept getting sent to fake customer representatives. “They included physical threats, sexual threats, threats of charging my account for things, as well as threats to go after my workplace,” said the customer.

Elliot contacted Comcast in regards to this bizarre exchange, to which the company said the call was a hoax since it was made from Ontario, where Comcast doesn’t have a call center, and it was made after midnight.

Unfortunately, things don’t end there.

Elliot received another story from another Comcast customer, who had a botched installation done in her home. She tweeted a picture of the bad installation job, and received a phone call from “Bryan,” at Comcast shortly after the tweet went live.

The fake customer service representative told the customer that if she wasn’t a fan of a cord dangling on her wall, to simply move the TV to cover it. She asked to speak to a supervisor, which is when she could hear “Bryan” talking to another person in the background, threatening to charge her extra for the visit.

These problems contribute to Comcast’s biggest issue

Both of these stories have a connecting thread: They began with complaints sent to the @comcastcares Twitter feed. It seems as if people are trolling the feed to look for those who have just enough information posted on their accounts to be able to figure out their phone numbers and other information.

Again, much like with the previous story, Comcast called the call a hoax, though these stories are indicative of Comcast’s biggest issue: its poor reputation with customers.

Yes, if Comcast’s reputation was better than it currently is, we’d be more than happy to label these bad situations anomalies. Unfortunately, when a company renamed its customers Super Bitch Bauer, Asshole Brown, and Whore Julia, we had to question whether these were real calls. That, better than anything, shows where Comcast stands with the people.

Unfortunately for Comcast, it doesn’t look like its bad rep will improve anytime soon.

Emerging Tech

With CabinSense, cars will soon know who’s riding in them and respond accordingly

What if your car could know who's riding in it and customize the entertainment and safety options accordingly? That’s what's promised by the new CabinSense in-car Occupancy Monitoring System.
Movies & TV

The best shows on Netflix, from 'Haunting of Hill House’ to ‘Norsemen’

Looking for a new show to binge? Lucky for you, we've curated a list of the best shows on Netflix, whether you're a fan of outlandish anime, dramatic period pieces, or shows that leave you questioning what lies beyond.
Smart Home

With new blueprints, Amazon empowers anyone to create Alexa skills in minutes

Amazon launched new tools called Skills Blueprints last year to empower more users to create and publish Alexa Skills and is now fine-tuning the tools, adding more customization as well as live and recorded audio.
Photography

Corel VideoStudio adds tools for customizing color in simple video edits

VideoStudio is Corel's more consumer-oriented video editor but the software recently gained advanced color correction tools. The update adds custom transitions, along with speeding up performance, and adding new shortcuts.
Home Theater

The best movies on Netflix in December, from 'Buster Scruggs’ to 'Roma'

Save yourself from hours wasted scrolling through Netflix's massive library by checking out our picks for the streamer's best movies available right now, whether you're into explosive action, witty humor, or anything else.
Deals

Take a gander at the best deals on 4K TVs for February 2019

There's no doubt that a good 4K smart TV is the best way to take your home entertainment setup to the next level to enjoy all your favorite shows, movies, and games in glorious Ultra HD. We've got the best 4K TV deals right here.
Emerging Tech

Awesome Tech You Can’t Buy Yet: Grow veggies indoors and shower more efficiently

Check out our roundup of the best new crowdfunding projects and product announcements that hit the web this week. You may not be able to buy this stuff yet, but it sure is fun to gawk!
Computing

Don't know what to do with all your old DVDs? Here's how to convert them to MP4

Given today's rapid technological advancements, physical discs are quickly becoming a thing of the past. Check out our guide on how to convert a DVD to MP4, so you can ditch discs for digital files.
Movies & TV

Stay inside this winter with the best shows on Hulu, including 'Legion'

It's often overwhelming to navigate Hulu's robust library of TV shows. To help, we put together a list of the best shows on Hulu, whether you're into frenetic cartoons, intelligent dramas, or anything in between.
Movies & TV

The best movies you’ll find on Hulu right now (February 2019)

From dramas to blockbusters, Hulu offers some great films to its subscribers. Check out the best movies on Hulu, whether you're into charming adventure tales or gruesome horror stories.
Home Theater

They were robbed! From Crowe to Pacino, 10 times Oscar voters got it wrong

With the 91st Oscars rapidly approaching, now is a fine time to look back at several Oscar-worthy performances that were completely ignored by the Academy, as well as others that were nominated and astoundingly denied the little naked…
Movies & TV

The best new movie trailers: Yesterday, Tolkien, Triple Frontier, and more

Everyone loves a good trailer, but keeping up with what's new isn't easy. That's why we round up the best ones for you. This week, it's trailers for Yesterday, Tolkien, Aladdin, Frozen 2, and Triple Frontier.
Movies & TV

'Prime'-time TV: Here are the best shows on Amazon Prime right now

There's more to Amazon Prime than free two-day shipping, including access to a number of phenomenal shows at no extra cost. To make the sifting easier, here are our favorite shows currently streaming on Amazon Prime.
Movies & TV

Best new shows and movies to stream: Deadpool 2, The Umbrella Academy, and more

Need something to watch this weekend? Check out our list of the best new shows and movies to stream right now. On the list this week: Deadpool 2, The Umbrella Academy, Lorena, and more.