Skip to main content

Prank callers scour through Comcast’s Twitter feed to find victims

Comcast-header-1
Image used with permission by copyright holder
It’s bad enough to receive prank calls, but to receive them under the guise that they’re your TV and Internet provider? That’s even worse, but it actually happened to a few Comcast customers after they tweeted their issues to the @comcastcares Twitter account, Christopher Elliot revealed on his website.

The first story involves a customer receiving a call from someone who claimed to be a Comcast service representative. At first, things went smoothly enough, but then the call turned sour.

“He immediately took over and asked if I’d like him to explain Comcast’s service fees,” said the customer. “I said, ‘No thank you,’ but he did anyways. And his words were, ‘We are Comcast, and we can charge you whatever the f**k we want.”

Shortly after that bizarre exchange, the customer began recording the phone call. Unfortunately for the customer, things didn’t end there, as he kept getting sent to fake customer representatives. “They included physical threats, sexual threats, threats of charging my account for things, as well as threats to go after my workplace,” said the customer.

Elliot contacted Comcast in regards to this bizarre exchange, to which the company said the call was a hoax since it was made from Ontario, where Comcast doesn’t have a call center, and it was made after midnight.

Unfortunately, things don’t end there.

Elliot received another story from another Comcast customer, who had a botched installation done in her home. She tweeted a picture of the bad installation job, and received a phone call from “Bryan,” at Comcast shortly after the tweet went live.

The fake customer service representative told the customer that if she wasn’t a fan of a cord dangling on her wall, to simply move the TV to cover it. She asked to speak to a supervisor, which is when she could hear “Bryan” talking to another person in the background, threatening to charge her extra for the visit.

These problems contribute to Comcast’s biggest issue

Both of these stories have a connecting thread: They began with complaints sent to the @comcastcares Twitter feed. It seems as if people are trolling the feed to look for those who have just enough information posted on their accounts to be able to figure out their phone numbers and other information.

Again, much like with the previous story, Comcast called the call a hoax, though these stories are indicative of Comcast’s biggest issue: its poor reputation with customers.

Yes, if Comcast’s reputation was better than it currently is, we’d be more than happy to label these bad situations anomalies. Unfortunately, when a company renamed its customers Super Bitch Bauer, Asshole Brown, and Whore Julia, we had to question whether these were real calls. That, better than anything, shows where Comcast stands with the people.

Unfortunately for Comcast, it doesn’t look like its bad rep will improve anytime soon.

Editors' Recommendations

Williams Pelegrin
Former Digital Trends Contributor
Williams is an avid New York Yankees fan, speaks Spanish, resides in Colorado, and has an affinity for Frosted Flakes. Send…
How to connect two pairs of AirPods to one phone for shared audio
AirPods 3 and AirPods Pro charging cases.

You're on a plane embarking on long trip with a friend, AirPods firmly packed in your ear holes enjoying an episode of Baby Reindeer on Netflix when your iPhone up and dies. You could beg your best bud to lend you one of his AirPods so you can get in on the downloaded episode of The Alcolyte he's watching on his iPad, but we have a better idea: connect your AirPods to his device, too.

Sharing your audio with others has come a long way from having to sit shoulder-to-shoulder with someone as you both get tangled up in a wired earbud. If you or your friend is using an Apple device and you're both using Apple AirPods, you can connect two pairs of AirPods to one device and enjoy better, two-bud audio, wire-free. And it's easy. Here's how.

Read more
Jabra’s next-gen Elite earbuds can go wired or wireless
Jabra Elite 10 Gen 2 connected to an airplane seatback entertainment system.

It's only been one year since they were released, but Jabra has already updated its Elite 10 and Elite 8 Active wireless earbuds with a new charging case that can double as a wireless transmitter. Simply plug the case into an analog audio source, like an aircraft's entertainment system or a workout machine, using the included cable, and the case will send that audio to the earbuds using the latest Bluetooth LE Audio standard.

Jabra says it has also made meaningful improvements to spatial audio quality, call quality, and noise canceling. Unfortunately, these new features come with higher prices. Both the Elite 10 Gen 2 and Elite 8 Active Gen 2 sell for $30 more than their predecessors: $279 and $229 respectively, versus $249 and $199 for the Gen 1 products. They'll be available for purchase by mid-June, with navy, black, coral, and olive color options on the Elite 8 Active Gen 2, and titanium black, gloss black, cocoa, denim, and soft white colors for the Elite 10 Gen 2.

Read more
Spatial audio over AirPlay could be a game changer for Dolby Atmos
An iPhone playing Dolby Atmos Music from Apple Music sitting in front of a Sonos Arc soundbar.

Though it was never mentioned during the Worldwide Developers Conference (WWDC) 2024 keynote, Apple will add a very cool new feature to its AirPlay streaming technology in the fall: support for spatial audio.

As spotted by What Hi-Fi, the addition of spatial audio to AirPlay was practically a footnote, appearing at the very end of the Apple's press release detailing its tvOS 18-based home entertainment enhancements.

Read more