Skip to main content

How to fix a Yale Assure Lock 2 that won’t connect to Wi-Fi

The Yale Assure Lock 2 is one of the best smart locks, as it's available in a variety of formats and makes it easy to keep tabs on your front door when away from home. Much of this functionality is driven by support for Wi-Fi connections on select models, as you can quickly connect the unit to your home network and access all its features via its companion mobile app.

However, some users may notice their Yale Assure Lock 2 appears offline or that it's no longer connected to Wi-Fi. It can be a frustrating issue to deal with, as a lock that's offline won't let you access its best features – meaning you'll want to get it back online as soon as possible.

Has your Yale Assure Lock 2 gone offline or disconnected from Wi-Fi? Here's how to reconnect the Yale Assure Lock 2 to Wi-Fi and regain access to all its features.




15 minutes

What You Need

  • Yale Assure Lock 2

  • AA batteries (optional)

The Yale Assure Lock 2 installed on the outside of a door.
Jon Bitner / Digital Trends

How to reconnect Yale Assure Lock 2 to Wi-Fi

Keep in mind that not all Yale Assure Lock 2 models connect to Wi-Fi. Only those with a Wi-Fi Smart Module are capable of Wi-Fi connections, with others limited to just Bluetooth. If you do have a Wi-Fi Smart Module, you'll be glad to know that Yale designed these components in such a way that they'll automatically try to reconnect to your Wi-Fi network when it goes offline. Unfortunately, this doesn't work in all scenarios. If your Yale Assure Lock 2 has been offline for several minutes, here's what you should do to get it back online.

Step 1: First, ensure that you have a stable internet connection and that your router isn't offline. Since the Wi-Fi Smart Module tries to automatically connect to the internet, there's a good chance the problem isn't actually with your smart lock and is instead related to your home network.

Step 2: If everything looks good with the router, you'll want to start troubleshooting at your smart lock. To start, ensure the lock's battery hasn't died. This can be done either by checking your companion mobile app or attempting to lock (or unlock) the door. If the unit is dead, try replacing the batteries. Once the batteries are replaced, the lock should attempt to reconnect to Wi-Fi.

Step 3: If the unit isn't dead, you'll want to remove, then reinstall the batteries. Simply slide the battery cover up, remove all four batteries from the unit, then reinsert them. This will force the lock to go through a startup cycle – which includes attempting to connect to your Wi-Fi.

Step 4: During this time, consider turning off Bluetooth on your smartphone to ensure you can access the lock via Wi-Fi. Note that it could take several minutes to establish the Wi-Fi connection.

Step 5: Once a Wi-Fi connection is established, you'll see a Wi-Fi icon appear at the top right of the mobile app. If the lock still can't connect to Wi-Fi, you may need to reach out to Yale's customer support team for help.

Editors' Recommendations

Jon Bitner
Jon Bitner is a writer covering consumer electronics, technology, and gaming. His work has been published on various websites…
How to fix the most common Blink Mini 2 problems
The Blink Mini 2 placed on two books.

The Blink Mini 2 is a great security camera that won't break your budget. The tiny device costs just $40, and it's quickly become a popular security device that competes with products at much higher price points. But while there's much to love about the Blink Mini 2, the new camera isn't without a few issues.

Thankfully, fixing the most common Blink Mini 2 problems is usually a simple process that requires just a few minutes of your time. From getting rid of a red LED light to adjusting motion settings, here's a look at frequently reported Blink Mini 2 issues and what you can do to resolve them.
How to improve Blink Mini 2 video quality

Read more
How to mount your Blink Mini 2 security camera
The Blink Mini 2 installed outside.

The Blink Mini 2 offers an affordable way to keep tabs on your home. Clocking in at just $40, you'd be hard-pressed to find a security camera that offers better value. Along with 1080p footage capture, you can set up customized motion zones, activate Person Detection, and modify a bunch of other settings via the Blink mobile app. One of the best things about the Blink Mini 2, however, is that you can mount it on a wall or ceiling for improved visibility. It also comes with a basic stand for tabletop use.

Read more
How to fix a Ring doorbell that won’t chime
Person installing Ring video doorbell

While Ring does make some of the best video doorbells, they aren't immune to issues with their chime. This issue is, after all, at the top of the list when it comes to video doorbell problems. But, if your Ring won't ring what should you do? We break down the procedure to get your Ring video doorbell back in action, with a step-by-step approach to troubleshooting this issue.

Read more