Report: iPhone owners spent $14 billion in repairs since 2007, stay loyal

iphone repairs
Julian Chokkattu/Digital Trends
It’s officially been 10 years since the first iPhone was released to the consumer market and even though the specs have changed throughout the decade, the damage has not. When comparing all the different models, the iPhone has definitely become more resistant with time but owners of the smartphone still managed to spend $14 billion collectively in repairs and replacements since 2007, according to a report by SquareTrade.

In honor of the 10th anniversary of the first iPhone’s consumer availability, SquareTrade — a warranty service provider for appliances and consumer electronics — released the results of its study done on iPhone owners along with its breakability test comparing the original iPhone to the iPhone 7.

The iPhone Decade of Damage Report — which compared how people used and abused different iPhone models throughout the years —  showed almost half of iPhone users have cracked their screen even after taking protective measures using a phone case or screen protector. The majority of the damage took place when users were multitasking, while for others, the iPhone broke when falling less than three feet or when they were at home.

With Apple using the iPhone to encourage a healthy lifestyle through a variety of tools and apps available — along with reports on possibly soon carrying all your medical information — factors that affect the likelihood of damage requires less physical activity than one would think. The data showed commuters who bike, walk, or take public transit were 46 percent more likely to damage their iPhone and those who played a sport were at 21 percent.

Apple also continues to market the iPhone 7 as the best iPhone yet, but SquareTrade’s damage test might prove that even with 10 years of perfecting the iPhone models, the glass still cracks as it did with the first-generation model. Although there are more durable phones on the market, 43 percent of iPhone users have ever only used iPhones in the history of their smartphone devices.

For those who experience the commonly cracked screen or other damage to their iPhone, the repairs require choosing between Apple or a third-party along with paying a high price. This also means taking the time out to either head to the location physically — which many people struggle to find the time to do — or handing over your phone for a few days by shipping it out to get fixed.

None of these options allow users to actually fix the phone themselves on the spot and if you choose to bypass Apple, you might still suffer the wrath of its third-party policies. Even with states like New Jersey lobbying for the Fair Repair Act — forcing electronics makers to sell replacement parts to the public and third-party repair companies — it may still be a while before users see a change in the process.

Regardless of the easy damage and billions collectively spent to repair the smartphone, it is clear iPhone users stay loyal to Apple. Here’s is hoping a bit more time and effort go into producing a far more sturdy device with the upcoming iPhone 8.

Smart Home

The Apple HomePod gets a whole lot cheaper today at Target

Apple's HomePod hasn't been the most popular smart speaker on the market but for users who are all in on Apple's heavily policed ecosystem of devices, this smart speaker is on serious sale at Target this week.
Mobile

Need to record calls on an iPhone? Check out our handy guide

Are you wondering how to record calls on your iPhone? It isn't as easy as you might think, but we'll walk you through the process of doing so with Google Voice, and identify several other apps and external voice recorders that can help.
Wearables

How to use the ECG app, set up irregular rhythm notifications on the Apple Watch

The Apple Watch Series 4 is the best smartwatch iPhone owners can own, and it just got even better with the addition of the ECG app and ability to identify irregular heart rhythms. Here's how to set it all up.
Mobile

Protect your new iPhone with one of our favorite iPhone XR cases

Apple's new iPhone range is the toast of 2018, with beautiful style and more power than you can shake a stick at. But beauty can often be fragile -- keep the damage to a minimum with the best iPhone XR cases.
Home Theater

Common AirPods problems, and how to fix them

Apple’s AirPods are among the best fully wireless earbuds we’ve seen, but they’re not perfect. If you’re having trouble, take a look at our guide to the most common problems and what you can do to fix them.
Mobile

The LG V40 ThinQ, G7 ThinQ, and Watch W7 are discounted for the holidays

LG announced a series of deals for the holiday season where you can buy the company's two flagship phones, the V40 ThinQ and G7 ThinQ, as well as its latest smartwatch, for between $150 and $200 off, depending on the device.
Mobile

Midrange phones can’t do A.I., but MediaTek’s P90 chip aims to change that

MediaTek has announced the Helio P90 mobile processor, which it says will bring the best A.I. features we see on high-end smartphones, to the mid-range. We spoke to the company about the chip.
Mobile

5G’s arrival is transforming tech. Here’s everything you need to know to keep up

It has been years in the making, but 5G is finally becoming a reality. While 5G coverage is still extremely limited, expect to see it expand in 2019. Not sure what 5G even is? Here's everything you need to know.
Mobile

Want to watch Netflix in bed or browse the web? We have a tablet for everyone

There’s so much choice when shopping for a new tablet that it can be hard to pick the right one. From iPads to Android, these are our picks for the best tablets you can buy right now whatever your budget.
Mobile

McLaren puts the pedal to the metal in special-edition OnePlus 6T

The OnePlus 6T is yet another flagship killer smartphone, bringing powerful specifications to a much lower price than the competition. Now, OnePlus has teamed up with McLaren for the OnePlus 6T McLaren Edition.
Mobile

G’day, Google: U.S. users can now give Assistant a British or Australian accent

U.S. Google Assistant users can give their Assistant a different voice. Google has updated Assistant with the ability for users to give it either a British or Australian accent, which could make it a little more personal for some.
Music

Tune in to the best internet radio stations for your listening pleasure

Even in the streaming era, radio stations get some of the best exclusives and curate some of the finest handpicked playlists around. Here are the best internet radio stations, for your listening pleasure.
Computing

Microsoft’s latest patent paves the way for Andromeda dual-screen mobile device

The latest patent discovery from Microsoft showcases a new hinge design for quickly opening a dual-screen mobile device with a single hand. Could this be additional proof surrounding the rumors of the company's Project Andromeda device?
Home Theater

Set your ears free with the best completely wireless earbuds

If you can't stand the tangle of cords, or you're just excited about completely wireless earbuds, you're going to need some help separating the wheat from the chaff. Our list serves up the best true wireless earbuds around.