In the first month of the guarantee, if you aren’t completely happy with the coverage, T-Mobile will refund everything you paid in that month. After this period, T-Mobile will unlock the device for free and refund a full month of service.
Customers need only buy an iPhone 6S or iPhone 6S Plus on T-Mobile’s Jump On Demand contracts to be entitled to the lifetime coverage guarantee. It’s not a bad deal either. You’ll have to sign a contract, but it includes up to three mobile upgrades per year. At the end of the mandatory 18-month period, you can make a final payment to own the device, or send the device back.
Legere mentioned the lifetime coverage guarantee is the successor to ‘Test Drive’, a previous, similar service that let customers spend a week with a T-Mobile smartphone to try the service out, before deciding whether to send it back or enter into a contract.
In addition to the coverage guarantee, T-Mobile’s set up a very competitive offer to buy the new iPhone. For a limited time, the iPhone 6S will cost only $20 per month on a Jump On demand contract, while the iPhone 6S Plus will cost $24 per month — both with zero down payments. It is an introductory price, so you’ll have to be quick. T-Mobile pre-orders for the
John Legere went into a little rant before talking about the lifetime guarantee, to assure customers that the T-Mobile network is highly capable. He told customers not to believe the lies other carriers are “spending billions” to perpetuate.
The lifetime guarantee is proof enough that Legere believes T-Mobile’s network can hold up. With major spending on spectrum, Extended Range LTE, and double the LTE coverage it had last year; it seems likely even older, disappointed customers may be happier with the service today.
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