Traveler hit with $1,200 bill for in-flight Wi-Fi access

traveler hit 1200 bill flight wi fi access in
Slowly but surely, in-flight Wi-Fi is rolling out across the major airlines, but there are still a few kinks to be ironed out — such as how much customers should be charged for getting online while in the air. Trend Hunter CEO Jeremy Gutsche recently got off a Singapore Airlines flight to find that he’d racked up $1,171.46 in data charges.

We’re used to holidaying tourists getting stung with unexpected data roaming charges from their mobile network but this is something a little more unusual. Gutsche says he managed to load up 155 pages of text — mostly emails — in return for the money he spent and that the “painfully slow” connection speed wasn’t suitable for any kind of heavy use.

“At one point, I spent about an hour uploading one 4MB PowerPoint doc,” writes Gutsche on his site. “That doc probably cost me $100 to upload, so I hope my team liked it. I actually even emailed them a warning that my upload was taking a while. That email probably cost me $10. And yes, the pricing-per-MB was disclosed on sign-up, but I bought the $30 package, slept through most the flight, and really didn’t think I’d end up a thousand bucks past the limit.”

Gutsche says “the sticker shock of being gouged $1,200” spoiled what was an otherwise enjoyable flight. As yet there’s been no response from Singapore Airlines but it seems the charges were laid out beforehand — in the not-too-distant future we should all be enjoying fast and low-cost connectivity on board aeroplanes, but for now, if your next flight offers the convenience of in-flight Internet access then make sure you know how much it’s going to cost you.

[Image via l i g h t p o e t / Shutterstock]

Product Review

Sony's Xperia 10 falls frustratingly short of budget brilliance

Better know for premium products, Sony does also have a budget smartphone range, but can the Sony Xperia 10 compete with great cheap phones from Nokia and Motorola? We put it through its paces to find out how it measures up.
Computing

Don't take your provider's word for it. Here's how to test your internet speed

If you're worried that you aren't getting the most from your internet package, speed tests are a great way to find out what your real connection is capable of. Here are the best internet speed tests available today.
Smart Home

Lutron’s Fan Control makes ceiling fans smart, but has some turnoffs

Lutron recently came out with a smart switch that controls ceiling fans, the Lutron Caseta Fan Speed Control Switch. How does it stack up? Here's a first-hand review of the Lutron Fan Control switch.
Mobile

Hey Google, why did you kill off Allo, your best messaging app in years?

Allo, Google's messaging app, has shut down. I convinced my closest friends and family to switch to the app two-and-a-half years ago when it debuted, and we've been using it since. With its death, I'm feeling pain and sadness.
Mobile

Apple’s new iPads are hardly new at all. Don’t waste your money

It has taken Apple four years to get around to updating the iPad Mini line, but the new iPad Mini is virtually identical to its predecessor. It’s joined by a confusing iPad Air with no obvious target audience. Is Apple just trying to sell…
Mobile

iPad Air vs. iPad Mini: Which new tablet from Apple is best for you?

Apple has unveiled two new iPad models, including a new iPad Air and a new iPad Mini. Both devices have a lot to offer. But which iPad is right for your needs? We put the iPad Air and iPad Mini to the test to find out.
Mobile

Even older Apple Watches could be effective at spotting heart conditions

The Apple Watch Series 4 is known for detecting heart conditions like atrial fibrillation thanks to having an electrocardiograph feature. It turns out that older Apple Watches could be effective at tracking AFib, too.
Deals

The best Apple AirPods alternatives for Android, Windows, and iOS devices

Apple AirPods, nice as they are, aren't the only game in town. Other makers are offering their own truly wireless earbuds, and if you're looking to buy a pair of high-end in-ear headphones, we've got the best AirPod alternatives on the…
Mobile

The Black Shark 2’s Ludicrous Mode promises the smoothest mobile gaming

Xiaomi-backed Black Shark has a follow-up to last year's Black Shark gaming phone, complete with high specs and a low price. Here's everything we know about the Black Shark 2 gaming phone.
Deals

Need a new tablet? Here are the best iPad deals for March 2019

In the wide world of tablets, Apple is still the king. If you're on team Apple and just can't live without iOS, we've curated an up-to-date list of all of the best iPad deals currently available for March 2018.
Deals

Amazon drops price on Apple Watch Series 4 with a rare deal

Since Apple first unveiled the Series 4, the price for one has pretty much held fast. This has finally started to change with a nice little $15 discount on Amazon. If you've been wanting the newest Apple Watch, now is a great time.
Computing

Sending SMS messages from your PC is easier than you might think

Texting is a fact of life, but what to do when you're in the middle of something on your laptop or just don't have your phone handy? Here's how to send a text message from a computer, whether you prefer to use an email client or Windows 10.
Mobile

Google's midrange Pixels might be called the Pixel 3a and Pixel 3a XL

The Google Pixel 3 and Pixel 3 XL are considered to be two of the best Android smartphones, but it looks like Google could be prepping a midrange line. Say hello to the Pixel 3a and Pixel 3a XL.
Gaming

Angry Birds AR: Isle of Pigs brings 3D demolition into your living room

Angry Birds is releasing its next entry in the spring of 2019 - with a new spin. Bringing 3D environments and destruction, Angry Birds AR: Isle of Pigs uses augmented reality to add a new dimension to a classic series.