Tidal charged former subscribers, automatically reactivated their accounts

former tidal subscribers automatically charged vs spotify feat
Despite the big names attached to the service, Tidal isn’t nearly as popular as Spotify or the quickly rising Apple Music. Yesterday, some users thought the music streaming service was using a new tactic to regain subscribers, as they found their accounts with the service renewed through no actions of their own.

One of the affected former Tidal users happened to be The Verge’s Chris Welch, who found himself charged $20 by the service, the same price as the company’s Tidal HiFi plan. Within a few hours, Welch received an email from the company apologizing for the error, but this wasn’t the end of the story.

Instead of simply reimbursing him for the erroneous charge, Tidal had instead gifted Welch three months of its Tidal Premium service to make up for the error. As he’d obviously made a decision to leave the service previously, this didn’t seem like the best way to make up for the error.

It got even worse when Welch signed into his Tidal account and found that his account was set to automatically renew in three months. It turned out that this too was a mistake on the company’s part, and now the company has done what it should have all along.

“Rest assured, we’ve already refunded any charges,” Tidal wrote in a statement issued to Engadget addressing the incident. “Accounts haven’t been renewed, but we have offered a three-month complimentary trial of the premium service on top of the refund as an apology that will not be auto-renewed upon completion.”

It’s unclear just how many users have been affected by this issue, but it’s clear from reports of the incident on social media that Welch wasn’t alone. While the company eventually made good and issued refunds, this isn’t the kind of news that Tidal needs right now.

Last year Tidal saw three different CEOs hired in a period of just over six months, which is never good news for a company. With Apple Music rumored to begin streaming high-resolution audio, the one solid advantage Tidal has could be on the way out the door.


FedEx mistakenly rejects shipment of a Huawei phone to the U.S.

There has been confusion about what exactly the placement of Huawei on the U.S. Entity List means for private customers. Recently a tech writer who tried to ship a Huawei phone to the U.S. was surprised when the phone was returned to him.
Smart Home

OK Google, what else can you do? The best tips and tricks for Google Home

The Home functions in a similar fashion to its main competitor, the Amazon Echo, but has the added benefit of select Google services. Here are few tips to help you make the most of the newfangled device.
Small Business

These apps will take your small business to the next level

There are a few apps you need to keep things running when you're on the go or in the office. Here are our picks for the best apps for small businesses to keep your money in check, promotions on point, and your time accounted for.

How much is Spotify Premium, and how can you get it at a discount?

Having access to millions of songs comes at a price -- albeit, a pretty small one. Before you figure out how much Spotify Premium is going to cost, you will want to see if you qualify for a discounted (or even free) subscription.
Home Theater

The best Apple AirPod accessories can extend your high-end earbuds' life span

It might seem a bit strange to buy an accessory for an accessory, but sometimes you need a little something extra, like a case, cover, or transmitter, to get the most out of your Apple AirPods.

The best free music download sites that are totally legal

Finding music that is both free and legal to download can be difficult. We've hand-picked a selection of the best free music download sites for you to legally download your next favorite album.

Radiohead releases 18 hours of material to torpedo hacker’s ransom demand

A hacker who stole 18 hours' worth of unreleased Radiohead recordings was reportedly demanding $150,000 in exchange for its return. But instead of paying up, frontman Thom York and the other band members had a better idea.

Apple Music vs. Spotify: Which service is the streaming king?

Apple Music is giving Spotify a run for its money, but which service is best for you? In our Apple Music vs. Spotify showdown, we compare and contrast all we know about the two streaming music services.
Home Theater

Get the most boom for your buck with the best headphones under $100

Everybody wants a bargain, and this list has a bunch. For those looking for a solid set of headphones without spending a big stack of cash, this list is your ultimate guide. Check out our picks for the best headphones under $100.

YouTube’s new HD music videos let you relive your youth in vivid detail

Relive your youth in vivid detail with YouTube's new HD music videos. The video sharing website will be converting your favorite, decades-old music videos from SD to HD and the first hundred of them are available to watch right now.
Home Theater

Amazon takes on Roku with new Fire TV Edition TVs supporting Dolby Vision

Amazon has announced new Fire TV Edition TVs with Dolby Vision support, which should allow for impressive HDR contrast from a growing collection of Dolby Vision content. The company has also announced a pop up at the Dolby Soho space in New…
Home Theater

Wireless headphones are finally awesome, and these are our favorites

With sleek forms, prime audio quality, and the freedom of untethered listening, there has never been a better time to pick up a pair of wireless headphones. These are the best ones currently available.

The best new music this week: The Raconteurs, Black Midi, and more

Looking for the best new music? Each week, we find the most compelling new releases just for you. This week: New albums from The Raconteurs, Black Midi, Bedouine, Divino Niño, Fruit Bats, Holy Ghost!, and Hot Chip.

From true crime to comedy, here's our list of the best podcasts around

When you aren’t in the music mood, podcasts can be your ear candy. Whether you love to stay up-to-date on the latest news or want to know what’s happening in sports, you’ll find something on our must-listen-to podcast roundup.