Tidal charged former subscribers, automatically reactivated their accounts

former tidal subscribers automatically charged vs spotify feat
Despite the big names attached to the service, Tidal isn’t nearly as popular as Spotify or the quickly rising Apple Music. Yesterday, some users thought the music streaming service was using a new tactic to regain subscribers, as they found their accounts with the service renewed through no actions of their own.

One of the affected former Tidal users happened to be The Verge’s Chris Welch, who found himself charged $20 by the service, the same price as the company’s Tidal HiFi plan. Within a few hours, Welch received an email from the company apologizing for the error, but this wasn’t the end of the story.

Instead of simply reimbursing him for the erroneous charge, Tidal had instead gifted Welch three months of its Tidal Premium service to make up for the error. As he’d obviously made a decision to leave the service previously, this didn’t seem like the best way to make up for the error.

It got even worse when Welch signed into his Tidal account and found that his account was set to automatically renew in three months. It turned out that this too was a mistake on the company’s part, and now the company has done what it should have all along.

“Rest assured, we’ve already refunded any charges,” Tidal wrote in a statement issued to Engadget addressing the incident. “Accounts haven’t been renewed, but we have offered a three-month complimentary trial of the premium service on top of the refund as an apology that will not be auto-renewed upon completion.”

It’s unclear just how many users have been affected by this issue, but it’s clear from reports of the incident on social media that Welch wasn’t alone. While the company eventually made good and issued refunds, this isn’t the kind of news that Tidal needs right now.

Last year Tidal saw three different CEOs hired in a period of just over six months, which is never good news for a company. With Apple Music rumored to begin streaming high-resolution audio, the one solid advantage Tidal has could be on the way out the door.

Gaming

Sony will censor offensive PlayStation Network IDs with temporary usernames

Offensive PlayStation Network IDs will be replaced with temporarily placeholders until the owner chooses a new username. Previously, Sony instantly banned the PSN accounts associated with IDs that violated the terms of service.
Home Theater

Netflix vs. Hulu vs. Amazon Prime: Battle of the on-demand streaming giants

Trying to figure out which subscription streaming service to use while sticking to a frugal entertainment budget? Check out our updated comparison of the big three: Netflix, Amazon Instant Video, and Hulu.
Music

Amazon rumored to be launching free music-streaming service

Rumors are swirling that Amazon is planning to take on Spotify by launching its own free, ad-supported music streaming service. This seems to be a move aimed at Echo users in particular.
Home Theater

Apple AirPods vs. Beats Powerbeats Pro: Apple earbuds showdown

With the unveiling of the new Powerbeats Pro true wireless earbuds, Apple will offer two choices for those who want to completely cut the cord on their listening time. We compare the new AirPods and Powerbeats Pro so you can decide which is…
Home Theater

Apple AirPods 2 vs. Samsung Galaxy Buds: Which are the better buds?

Who makes the better true wireless earbuds? Is it Apple, with its classic white AirPods and fantastic charging case, or Samsung, whose new Galaxy Buds boast waterproofing, a wireless charging case, and sleek ergonomic design.
Home Theater

Is Amazon making headphones to compete with the Apple’s AirPods?

Amazon is reportedly working on a pair of Alexa-enabled true wireless headphones to compete with Apple's AirPods. The new true wireless model will allow people to bring Alexa with them anywhere and may come out in the fall.
Home Theater

Amazon’s Echo Link and Echo Link Amp bring hi-fi sound to Alexa’s living room

Amazon's Echo Link and Echo Link Amp are designed to bring high-fidelity sound to your Alexa ecosystem. Are they worth the significant expense over a smaller Echo speaker, and how well do they integrate into a typical hi-fi system?
Music

The best new music this week: Weyes Blood, Ages and Ages, and many more

Looking for the best new music? Each week, we find the most compelling new releases just for you. This week: Ages and Ages, John Vanderslice, Kendrick Scott Oracle, Louis Cole, Shana Cleveland, Tyler Ramsey, and Weyes Blood.
Music

How to clean your records to keep them looking good and sounding sweet

Vinyl records are back in a big way, but the sound quality can suffer if you don't keep your collection clean. Check out our tips for keeping your vinyl and stylus immaculate, so you can hear every note of your favorite analog tunes.
Music

These droolworthy albums are among the most expensive vinyl records of all time

From rare Beatles originals to one-off test pressings, these are some of the most expensive vinyl records on Earth — the kind of discs that make plaid-clad record collectors and average listeners alike green with envy. Or sticker shock…
Home Theater

Keep those albums sounding great by converting your vinyl to a digital format

There are all sorts of reasons for ripping records and storing them digitally, but what's the best way to do it? We cover the different types of equipment and software available for ripping records at any price in this guide.
Emerging Tech

Even a true rock god can’t smash this unbreakable 3D-printed metal guitar

Rock stars love to smash guitars. Geeky engineers love to build things using the latest high-tech tools. What happens when both parties meet? This "unbreakable" 3D-printed metal guitar.
Home Theater

Celebrate Record Store Day in style with the best vinyl setups

From simple and affordable to sleek and swanky, these are our recommendations for incredible vinyl setups that will allow you to listen to your favorite records with outstanding fidelity and take your collection to the next level.
Home Theater

Record Store Day is here! Here's how to build a killer vinyl collection

Feeling the vinyl vibe? You're not alone. If you're interested in starting your own record collection and listening to tunes the analog way, we're here to help. This guide will take you through everything you need to know.