Tidal charged former subscribers, automatically reactivated their accounts

former tidal subscribers automatically charged vs spotify feat
Despite the big names attached to the service, Tidal isn’t nearly as popular as Spotify or the quickly rising Apple Music. Yesterday, some users thought the music streaming service was using a new tactic to regain subscribers, as they found their accounts with the service renewed through no actions of their own.

One of the affected former Tidal users happened to be The Verge’s Chris Welch, who found himself charged $20 by the service, the same price as the company’s Tidal HiFi plan. Within a few hours, Welch received an email from the company apologizing for the error, but this wasn’t the end of the story.

Instead of simply reimbursing him for the erroneous charge, Tidal had instead gifted Welch three months of its Tidal Premium service to make up for the error. As he’d obviously made a decision to leave the service previously, this didn’t seem like the best way to make up for the error.

It got even worse when Welch signed into his Tidal account and found that his account was set to automatically renew in three months. It turned out that this too was a mistake on the company’s part, and now the company has done what it should have all along.

“Rest assured, we’ve already refunded any charges,” Tidal wrote in a statement issued to Engadget addressing the incident. “Accounts haven’t been renewed, but we have offered a three-month complimentary trial of the premium service on top of the refund as an apology that will not be auto-renewed upon completion.”

It’s unclear just how many users have been affected by this issue, but it’s clear from reports of the incident on social media that Welch wasn’t alone. While the company eventually made good and issued refunds, this isn’t the kind of news that Tidal needs right now.

Last year Tidal saw three different CEOs hired in a period of just over six months, which is never good news for a company. With Apple Music rumored to begin streaming high-resolution audio, the one solid advantage Tidal has could be on the way out the door.


Schubert left Symphony No. 8 unfinished. A smartphone’s A.I. just completed it

We all know computers can be used to make music, but can artificial intelligence be used to not only generate music, but complete one of the most famous unfinished symphonies of all time? Huawei has used its A.I. to find out.
Home Theater

Make the most out of your new Apple TV with these must-have apps

If you're looking to turn your fourth-generation Apple TV or Apple TV 4K into an all-in-one entertainment powerhouse, we can help you get started with this list of the best Apple TV apps you can download.
Smart Home

After camera hacks, Nest locks customers out until they change their password

Nest is locking people out of their accounts if it believes there may have been a breach. Users will have to set up a new, secure password before they are able to regain access to their account.
Home Theater

Apple Music encourages subscribers to give friends a free 1-month pass

It's no secret that Apple has its sights set squarely on Spotify's enviable subscriber count, but how will Apple Music grow? By using existing customers to recruit new members by letting them send friends a one-month free pass.
Social Media

Twitter keeps your direct messages, even years after you delete them

Twitter is keeping copies of direct messages sent through the social network even years after users delete them, according to security researcher Karan Saini who discovered an archive containing old DMs from deleted and suspended accounts.

Apple Music vs. Spotify: Which service is the streaming king?

Apple Music is giving Spotify a run for its money, but which service is best for you? In our Apple Music vs. Spotify showdown, we compare and contrast all we know about the two streaming music services.

Spotify could terminate accounts of listeners using ad blockers

Bad news for those who block annoying ads on Spotify -- the company has updated its Terms of Service to explicitly ban ad blockers. Consequences for users found circumventing the rules include suspending or terminating your account.
Home Theater

Apple's new AirPods could arrive within months, pack health sensor tech

Apple may release new AirPods in the first half of 2019. A wireless charging case, health sensors, water resistance, and better Siri integration are some of the improvements rumored to be part of the new package.

Donald Glover is (somehow) first rapper to win a Grammy for Song Of The Year

Donald Glover (AKA Childish Gambino) has become the first hip-hop artist to win Song Of The Year, an award that had illuded countless other popular rap artists for decades.
Home Theater

How to master your equalizer settings for the perfect sound

You may know what an EQ is, but do you know how to adjust equalizer settings for the best possible sound? We go through the basics of the modern EQ and lay out some guidelines for how to achieve tip-top sound from your system.

The 25 best love songs on Spotify for your wooing pleasure

Valentine's Day comes but once a year, but love is forever. If you're hoping to impress your significant other -- or if you're trying to procure one -- we put together a list of the best love songs for your wooing pleasure.

Rock out in the carpool lane with Singing Machine’s Carpool Karaoke microphone

Carpool Karaoke fans can count down the days till summer. That's when Singing Machine's Carpool Karaoke microphone will be available. Connect the Carpool Karaoke Mic to your car radio to make your next road trip a mobile karaoke party.

After Twitch ban for using homophobic language, musician Deadmau5 apologizes

Electronic musician Deadmau5 has been suspended from Twitch after using homophobic language during a PlayerUnknown's Battlegrounds match. The musician later said he wouldn't be returning.

Switch your WMA files for MP3s with our quick conversion tips

The WMA codec may be great when it comes to multi-channel surround sound, but unfortunately, it falters in terms of compatibility. Check out our guide on how to convert WMA files to MP3 via web-based or desktop methods.