Best Buy oversight causes online order cancellations

best buyIt seems like Best Buy may have grinched some of its customers right before the holidays. The company has announced that it has not been able to keep up with the shopping demand and won’t be fulfilling some customers’ orders.

“Due to overwhelming demond of hot product offerings on BestBuy.com druing the November and December time period, we have encountered a situation that has affected redemption of some of our customers’ online orders,” the electronics retailer stated earlier this week. “We are very sorry for the inconvenience this has caused and we have notified the affected customers.”

Best Buy hasn’t released real information on how many customers were affected, or which items happened to be out of stock, but the company does say that apparently only one percent of orders were affected. The WSJ points out that electronics retailer was not prepared for the onslaught of online customers over Thanksgiving weekend. Customers recently received notices that their orders had been canceled.

Best Buy’s online forums have been swamped with an army of angry customers complaining in response to the mishandling of their orders. Some customers felt cheated and scammed, some cried fraud while others claimed they would take their business to Amazon in the future. As far as rectifying beyond the stated apology, some customers have reportedly received giftcards as well as their promised orders; however this doesn’t seem like the company’s across-the-board response yet.

Though the Wall Street Journal points out that this snafu may not have hurt Best Buy’s holiday sales this year, it may be detrimental to Best Buy’s campaign to chase after Amazon. The electronics retailer has been ramping up its online offerings and cutting back on its big box stores in order to compete better with online retailers.

Smart Home

Amazon sends out physical toy catalog for kids of all ages this holiday season

Amazon confirmed it is shipping a printed holiday toy catalog, "A Holiday of Play," to millions of customers starting in November. The 68-page catalog has QR codes for many toys. A downloadable version links to each product on Amazon.

Cyber Monday 2018: When it takes place and where to find the best deals

Cyber Monday is still a ways off, but it's never too early to start planning ahead. With so many different deals to choose from during one of the biggest shopping holidays of the year, going in with a little know-how makes all the…
Home Theater

The seven best TVs you can buy right now, from budget to big screen

Looking for a new television? In an oversaturated market, buying power is at an all-time high, but you'll need to cut through the rough to find a diamond. We're here to help with our picks for the best TVs of 2018.

You can ship all the things on Amazon for free, but only for a limited time

The online retail wars are heating up. From now and onward for a "limited time," all items will ship for free on Amazon, for everyone, with or without Prime membership with no minimum purchase required. 

If you lost a software key, these handy tools can find it for you

Missing product keys getting you down? We've chosen some of the best software license and product key finders in existence, so you can locate and document your precious keys on your Windows or MacOS machine.

Bing, Windows search evolve into new, cross-platform Microsoft Search

Microsoft is upgrading its various search tools to provide more contextual help for those seeking it. Bing, Office, and Windows search will all be upgraded over the coming months to provide much more nuanced results.

The vast majority of YouTube users hit the site for how-to videos

Ever searched for a how-to video on YouTube? Of course you have. The streaming site is bursting with useful guides on how to do stuff, and a recent study has revealed that more users than ever are using it as a learning resource.

Don't take your provider's word for it: Here's how to test your internet speed

If you're worried that you aren't getting the most from your internet package, speed tests are a great way to find out what your real connection is capable of. Here are the best internet speed tests available today.

Be at your most productive with these Slack tips and tricks

Slack is an common means of communication in the workplace, but how do you use some of the app's lesser-known features to get the most out of your experience? Here's what you need to know to stay organized, efficient, and entertained.

Get rid of your Audible account by following these quick steps

Want to learn how to cancel your Audible membership? It's easier than you might think. Just follow along with these steps and you'll be rid of the audiobook listening service for good. Or until you sign up again.

Data stolen from HealthCare.gov includes partial SSNs and immigration status

Around 75,000 users have had their user data stolen from government site healthcare.gov, including information on their immigration status, whether they were pregnant, and partial social security numbers.

Make a GIF of your favorite YouTube video with these great tools

Making a GIF from a YouTube video is easier today than it's ever been, but choosing the right tool for the job isn't always so simple. In this guide, we'll teach you how to make a GIF from a YouTube video with our two favorite online tools.

From beautiful to downright weird, check out these great dual monitor wallpapers

Multitasking with two monitors doesn't necessarily mean you need to split your screens with two separate wallpapers. From beautiful to downright weird, here are our top sites for finding the best dual monitor wallpapers for you.

How to change your Gmail password in just a few quick steps

Regularly updating your passwords is a good way to stay secure online, but each site and service has their own way of doing it. Here's a quick guide on how to change your Gmail password in a few short steps.