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23 common HTC Vive problems and how to fix them

Intro

The HTC Vive is, by our estimation, the best virtual reality headset currently on the market. It’s an exciting and innovative device, but it’s also complex and requires very specific setup conditions in order to work, and work properly. As such, a myriad of problems can occur, stemming from both hardware and software issues. Thankfully, many of these problems can be fully addressed and prevented. This guide will cover the most common HTC Vive problems users may encounter, and how to fix them.

If you exhaust the fixes detailed in this article, or simply do not find a solution to your particular problem, it may require you to send a system report to the SteamVR mailing list so Valve can diagnose and hopefully solve whatever is plaguing your system or device setup.

  1. From SteamVR, go to Settings > General > Create System Report.
  2. Click Save to File.
  3. Email the system report file to steamvr@valvesoftware.com

Valve stresses to do this ONLY if the solutions listed here — which are culled from Valve’s troubleshooting page and the Steam forums — fail to yield a solution to your problem.

Related: HTC Vive review

(Error 108) Headset not found

There are a couple of ways this error can manifest, either as an error message (error 108) or a blinking red light on the headset. This is usually the result of either a USB or driver issue.

Possible fixes:

  1. First and foremost, make sure the headset is plugged in correctly.
  2. The power, USB, and HDMI cables from the headset should be plugged into the correct slots on the link box; from there, the link box’s USB and HDMI should be plugged into the PC, and the power cord plugged into a power outlet.
  3. Once properly plugged in, the LED on the headset should be green, indicating that it’s ready for use.
  4. If everything is plugged in but the headset is not turning on, try a different outlet.

Once you’ve done that, if the issue still persists, there are a number of other things to try:

Reboot the headset

  1. In steamVR, right click on the headset icon and select Reboot Vive Headset.
  2. Wait for the reboot to complete.

Power cycle the link box

  1. Shut down SteamVR.
  2. Unplug the power and USB cord from the PC side of the link box (meaning NOT the orange side of the link box).
  3. Wait a few seconds.
  4. After a few minutes, plug the power and USB cord back into the Link Box. If you see a notification in the taskbar that a driver is installing, wait for it to finish.
  5. Relaunch SteamVR. Keep in mind that you may need to repeat this process more than once in order for the error to stop appearing.

Restart your computer

  • Quit SteamVR and reboot your computer.

Use a different USB port

Sometimes, plugging into USB 3.0 and 3.1 ports can cause errors. In that case, try using a USB 2.0 port instead. If there is a USB port already in use and working — say, one that your keyboard or mouse is plugged into — try moving the Vive connection to it. If, after trying all possible USB ports, you still do not have a connection, try resetting your USB devices using the following steps.

  1. Unplug the link cables from your PC.
  2. Navigate to SteamVR > Settings > General, and make sure the Developer Settings box is checked.
  3. Click Reset in the sidebar.
  4. Double check to see if the link box’s USB cable is unplugged from the PC. Click Remove all SteamVR Devices and click Yes when prompted.
  5. Next, quit SteamVR, plug the link box back into your PC, and re-launch SteamVR.

If you’ve attempted every fix detailed above, it may be that your USB chipset is causing the issue. Check with Steam’s support page for further explanation of compatible USB chipsets.

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