The Surface Pro 3 remains a popular choice for many professionals who need a basic laptop-tablet hybrid that can handle all the necessary Windows/Office software. It’s easy to tote around, less expensive than the Pro 4, and has specs powerful enough to handle most business tasks. However, the Pro 3 still has its issues, especially if it’s been a while since you downloaded all the latest firmware updates.
If your Pro 3 suddenly stopped working, developed battery issues, or had another problem, you’ve come to the right place. We’ve collected all the most common Surface Pro 3 issues here, and offered the solutions that get the best results. Take a look and troubleshoot your Pro 3 until it’s better again!
Note: Where applicable, we’re assuming you have upgraded to Windows 10 with these solutions. Updating your Surface Pro 3 is always a good idea, including the full upgrade to 10—updates often include fixes for previous bugs.
Next problem: My battery is dying and refusing to recharge properly
Problem: My battery is dying and refusing to recharge properly
Is your battery life getting shorter and shorter all the time? Does it suddenly force your Pro 3 to shut down—or maybe it’s stopped charging at all? This has been a very common problem for the Surface Pro 3. It’s disruptive to your work, but there are some effective solutions out there.
- Update your firmware. In 2015, Pro 3s began to develop a bug where the battery’s power level was no longer accurately measured and the laptop couldn’t tell when the battery reached full capacity. As a result, battery levels kept getting lower and lower and eventually useless – customers were understandably irate. In early 2016 Microsoft released a firmware update to take care of this problem. If it has been a while since you updated your computer, this firmware update should fix the problem. In fact, it’s a good idea to download any firmware updates you find available, since they usually contain important fixes.
Next problem: I’m getting the blue screen of death!