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PS4 users are having trouble downloading 'Everybody's Gone to the Rapture'

Sony is scrambling to fix an issue related to one of November’s featured PlayStation Plus games. Subscribers are reporting difficulty in downloading and playing Everybody’s Gone to the Rapture in the days after it was released as a promotional freebie.

Affected users who attempt to download the game instead see an unhelpful error message denying access and suggesting that players “try choosing something else.” While Sony has not yet pinpointed the cause of the issue, the publisher has issued a workaround that allows some players to download the game in spite of the PlayStation Store’s warnings.

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Released for the PlayStation 4 and PC platforms in 2015, Everybody’s Gone to the Rapture is a first-person mystery game from The Chinese Room, creator of the acclaimed freeware adventure title Dear Esther. Everybody’s Gone to the Rapture takes place in a small English village that appears to be inhabited, but whose residents have mysteriously vanished. Players must explore the surrounding environment for clues surrounding the sudden mass disappearance.

Everybody’s Gone to the Rapture was recently released as a free download for members of Sony’s PlayStation Plus subscription service. While some players were able to download the game without issue, others were stonewalled after attempting to retrieve it from the PlayStation Store.

If you are among the affected players, Sony recommends wish-listing Everybody’s Gone to the Rapture via the PlayStation Store’s website, rather than the storefront’s console app. After accessing the game via their wish lists, players should then be able to add the item to their shopping carts before queuing a download.

Everybody’s Gone to the Rapture is one of several featured PlayStation Plus games that Sony is giving away for free in November. PS4 owners with an active PlayStation Plus subscription can also download The Deadly Tower of Monsters, Letter Quest: Grimm’s Journey Remastered, and Pumped BMX+ for free through the end of the month.