Comcast service call goes south as customer allegedly pulls a gun

There’s no doubt that Comcast has a knack for inspiring anger and frustration from its massive subscriber base. But one Albuquerque woman took things way over the line recently, allegedly brandishing a gun at a Comcast rep during a service house call.

Gloria Baca-Lucero, 48, became so upset with unanticipated Comcast service fees that she pulled a handgun on a worker for the company during a routine service call Monday, according to a report by the Albuquerque Journal. The woman was charged with aggravated assault with a deadly weapon, booked into jail, and released later that day.

According to police, Comcast serviceman, Clifton Ratliff, arrived at Baca-Lucero’s house for service work that the woman believed would be free of charge. Ratliff informed Baca-Lucero that there would, in fact, be a charge for the service call, and Baca-Lucero called Comcast’s customer service line to confirm. After being informed by the phone rep that she’d have to pay for the service, the woman refused, and Ratliff began to load his tools into his vehicle before departing. That’s when things reportedly took a hairy turn for the worse.

The woman allegedly grabbed one of the worker’s tool bags and took it into her house, effectively holding it hostage, according to the report. When Ratliff approached the house to retrieve his tools, he says Baca-Lucero pulled a handgun from her pocket and pointed it at his torso. Baca-Lucero claims she simply raised the gun in the air – still not exactly model customer behavior under any circumstance, let alone a mild service fee dispute.

Ratliff claims he then left with hands raised, and subsequently called 911. Baca-Lucero then called police, as well. Police conducted a search of the woman’s home and found a black Glock and a Glock magazine with 11 rounds, as well as Ratliff’s toolbag.

While Comcast does have that certain uncanny X factor for infuriating and baffling its customers, this particular case of customer dissatisfaction appears to lean a lot closer to customer instability.

[image: ljh images/Shutterstock]

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