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Google can't keep up with Pixel and Pixel XL orders, expect shipment delays

google pixel shipment delays review
Julian Chokkattu/Digital Trends

Visit Google’s online store, and, apart from one or two storage and color options, the company’s Pixel and Pixel XL are currently sold out. Even though that means there is plenty of interest for Google’s pair of smartphones, thus increasing the demand, it seems as if shipments might take longer than expected to arrive at customers’ doorsteps, 9to5Google reports.

According to several buyers, their orders still appear as either “Pre-ordered” or “Pending,” even though some estimated delivery dates were listed as early as this week. As a result, some folks, including the outlet, turned to financing through Project Fi in the hopes of getting a Pixel or Pixel XL sooner.

Unfortunately, that has not been the case, as 9to5Google found out firsthand when contacting Project Fi support, which stated that the “shipping department is running 3 weeks behind.” As a result, the new ship date was set to November 18, even though the listed shipping date is still set for later this week.

Related: Check out our reviews of the Google Pixel and Pixel XL

Eventually, Google released an official statement on the matter, saying that the number of pre-orders have “exceeded our expectations.”

“We’re thrilled to see the excitement for our new Pixel phones, and frankly pre-order demand has exceeded our expectations. We’re working to restock our inventory as soon as possible.”

The situation should stabilize itself as Google ramps up production of both Pixel phones, but for the time being, customers will have to bear with the growing pains of wanting a very popular phone. After all, previous Nexus phones encountered similar issues when first available. Furthermore, now that Google heavily pushes the Pixel and Pixel XL as phones that should be uttered in the same breath as Samsung’s flagship, one begins to understand why the shipment delays exist.