Skip to main content

Dell, HP, others to offer replacements, refunds for Sandy Bridge systems

Image used with permission by copyright holder

Intel formally announced the latest generation of its Core processor line—codenamed Sandy Bridge—back at CES to much fanfare—only to be forced to backpedal this week by announcing a recall of existing Sandy Bridge products due to a flaw in the SATA controller. Even though the problem only impacts the Series 6 “Cougar Point” part of the line, hardware problems of this nature are expensive, and Intel estimates it will spend some $700 million to recall existing products, implement the fix, and get new chips out to computer makers and OEMs.

Now computer makers Dell and HP are announcing how they will handle matters for early-adopter customers who immediately jumped on the Sandy Bridge bandwagon. In a post to the company’s blog, Dell says it expects to get corrected chipsets from Intel in April, and will offer impacted customers a new motherboard at no cost under Dell’s warranty and service terms. Customers will also have the option of returning the impacted systems to Dell under the company’s return policies. What are those policies? Customers will need to check with Dell, since they vary my market region.

The Sandy Bridge recall affects four existing Dell products—the XPS 8300, the Vostro 460, the Alienware M17x, and the Alienware Aurora R3. Dell said the recall also impacts planned products, including an XPS 17 unit with 3D capability.

Computer maker Hewlett-Packard has yet to release a definitive statement on how it will handle repairs or replacements for computers impacted by the Sandy Bridge problem, although company representatives are now consistently saying that customers can return the products to HP within a standard 21-day window for a full refund or in exchange for a comparable product. HP has also postponed a media event for next week that was aimed at demonstrating new business notebooks; the company has not said whether those Sandy Bridge-based systems are now delayed.

Electronics giant Samsung has also announced it will be offering refunds to customers who purchased Sandy Bridge PCs.

Intel has said that it shipped 8 million flawed chipsets to computer makers and device manufacturers; all the chipsets are scheduled to be replaced. Intel expects to begin delivering corrected chips to system makers this month, will full production underway by April.

Geoff Duncan
Former Digital Trends Contributor
Geoff Duncan writes, programs, edits, plays music, and delights in making software misbehave. He's probably the only member…
How to do hanging indent on Google Docs
Google Docs in Firefox on a MacBook.

The hanging indent is a classic staple of word processing software. One such platform is Google Docs, which is completely free to start using. Google Docs is packed with all kinds of features and settings, to the point where some of its more basic capabilities are overlooked. Sure, there are plenty of interface elements you may never use, but something as useful as the hanging indent option should receive some kind of limelight.

Read more
How to disable VBS in Windows 11 to improve gaming
Highlighting VBS is disabled in Windows 11.

Windows 11's Virtualization Based Security features have been shown to have some impact on gaming performance — even if it isn't drastic. While you will be putting your system more at risk, if you're looking to min-max your gaming PC's performance, you can always disable it. Just follow the steps below to disable VBS in a few quick clicks.

Plus, later in this guide, we discuss if disabling VBS is really worth it, what you'd be losing if you choose to disable it, and other options for boosting your PCs gaming performance that don't necessarily involve messing with VBS.

Read more
How to do a hanging indent in Microsoft Word
A person typing on a keyboard, connected to a Pixel Tablet.

Microsoft Word is one of the most feature-rich word processing tools gifted to us human beings. In fact, the very word “Word” has invaded nomenclature to the point where any discussion of this type of software, regardless of what the product is actually called, typically results in at least one person calling the software “Word.”

Read more