Skip to main content

Digital Trends may earn a commission when you buy through links on our site. Why trust us?

Sonos decides to trash its controversial Recycle Mode

After repeated backlash, Sonos is tossing Recycle Mode in the trash.

As first reported by The Verge, Sonos is eliminating the controversial part of its trade-up program, known as Recycle Mode, which made older devices unusable in exchange for a 30-percent discount on a new Sonos speaker or device.

To be clear, the trade-up program and the discount still exist, and customers who have legacy products can still use the program. The difference is it’s no longer a requirement to “brick” devices that would otherwise still work. Instead, customers will be able to choose what happens to their older gadgets should they decide to “trade up.” That includes keeping it, giving it to someone, recycling it at a local e-waste facility, or sending it to Sonos to allow the company to recycle it themselves.

Under the original Recycle Mode, when customers chose to participate in the 30-percent deal, their older speakers and devices would start an irreversible 21-day cycle, with the speaker losing all functionality at the end of the cycle. Despite Sonos saying this process was to ensure that customer data was being erased on these recycled products, the company faced heavy criticism over the policy.

These legacy Sonos products — which include the original Sonos Play 5, Zone Players, and Connect/Connect: Amp devices made between 2011 and 2015 — still will not get any new features. That policy has not changed, meaning that Sonos will move forward with its plan to stop releasing new software updates for the devices in May.

In January, Sonos CEO Patrick Spence apologized to Sonos customers who were frustrated at the announcement that their speakers would stop getting updates, and assured listeners that every Sonos product would still work past May.

According to The Verge, a Sonos spokesperson confirmed that the plan to split customers’ Sonos system into a group of legacy products and a group of modern devices, in order to maintain functionality for each device in a household, is still in place. The split would allow modern devices to continue to be updated, and allow older legacy devices to continue to work while staying in their current state.

Recycle Mode has been removed from Sonos’ mobile app, and is expected to leave the website in the coming weeks. The company is expected to provide more details in the next few weeks about how legacy and modern products will be able to work under the same roof.

Editors' Recommendations

Nick Woodard
Former Digital Trends Contributor
  As an A/V Staff Writer at Digital Trends, Nick Woodard covers topics that include 4K HDR TVs, headphones…
Faster to use, but missing many features, the new Sonos app is a work in progress
Music Library in the updated Sonos app for iOS.

How it started: Sonos releases the biggest update to its mobile apps in years, with an entirely revamped interface.

How it’s going: People aren’t happy that many of their favorite features haven’t survived the transition.

Read more
Wait! Don’t update your Sonos app until you read this
Music Library in the updated Sonos app for iOS.

As promised, Sonos has refreshed its app for mobile devices and has launched a web app that replaces native Mac and Windows apps. But before you update your older version of the Sonos app, you may want to hang back a bit -- especially if you use Sonos to play music from a personal library of digital albums and tracks.

The redesigned app feels like a breath of fresh air, with an interface that removes the bottom tabs for an all-in-one approach. The new Home screen has become a universal destination of sorts, with easy access to your preferred streaming services, a one-tap search option, and a pull-up (or pull-down) overlay that shows you all of your Sonos products at a glance. And you can rename your system, which is fun.

Read more
Report: Sonos Ace headphones will get wired and wireless lossless audio
A possible leaked image of the unreleased Sonos headphones.

Sonos can't catch a break. It seems that almost every time the brand has geared up for a new product launch, someone has beaten it to the punch, leaking most of the key information beforehand. This time, the victim appears to be Sonos' much-anticipated wireless headphones. And the culprit? A German Sonos parts dealer called Schuurman.

For a brief period -- the page has since been taken down -- Schuurman's site listed the "Sonos Ace" along with a few photos and, perhaps most intriguingly, a price: 403.58 euros (approximately $534). The slipup was originally reported by The Verge's Chris Welch, who has since released a follow-up article that claims to confirm many more details about the as-yet-unreleased Sonos product. Welch did not indicate his source for the information, but his previous Sonos reports have proven to be highly accurate.

Read more