Skip to main content

Apple tries to end bent iPad Pro controversy by explaining manufacturing process

Apple, in an attempt to end the bent iPad Pro controversy that has made the rounds on social media over recent weeks, uploaded a new support page that explains the tablet’s manufacturing process.

The issue on the new iPad Pro extends beyond its horrible performance in bend tests, such as the one carried out by YouTuber JerryRigEverything who cracked open the tablet right down the middle using just his bare hands. The bigger controversy is that some units of the iPad Pro are slightly bent right out of the box.

Related Videos

Apple does not consider the slight bend as a defect, claiming that it will not get worse over time and that it will not affect the iPad Pro’s performance. Apple’s VP of hardware engineering Dan Riccio further explained that there is a variance of 400 microns on the flatness of the iPad Pro.

Apple echoed its previous explanations on the issue while diving deeper into the device’s manufacturing process in a new support page titled iPad Pro unibody enclosure design. It starts by noting that the new iPad Pro models use a rectangular design with straight edges, compared to the curved edges of older iPad models. The support page also explains that the antenna splits on the sides of the iPad Pro, which help provide optimal cellular performance, were manufactured through a high-temperature process called co-molding that bonds plastic to the aluminum case.

“The new straight edges and the presence of the antenna splits may make subtle deviations in flatness more visible only from certain viewing angles that are imperceptible during normal use,” according to Apple, while also mentioning the deviation limit of 400 microns, which is supposedly less than the thickness of four sheets of paper.

That might not be what some customers want to hear after paying at least $800 for the tablet. However, with 400 microns equivalent to 0.4 millimeters, perhaps it is just easier to spot such imperfections on a device that is only 5.9 millimeters thick.

Apple maintained its position that a bend within the 400 microns limit will not affect the iPad Pro’s structural integrity or its performance, but reminds consumers of the company’s 14-day return policy, and invites customers who believe that their iPad Pro is bent more than allowed to contact official support channels.

Apple did not reveal a formal replacement program for bent iPad Pro units, but with Apple Support in the loop, it should not be hard to exchange such devices for straight ones.

Editors' Recommendations

I tried replacing my $4,000 camera with the Galaxy S23 Ultra and iPhone 14 Pro
Samsung Galaxy S23 Ultra. and iPhone 14 Pro.

The smartphone-versus-DSLR camera debate divides opinions rather sharply, and for good reason. Each has its own set of benefits and drawbacks. However, unless you’re doing photography for professional reasons, the phone in your hands is an extremely powerful imaging tool that can run circles around a DSLR or mirrorless camera.

I’ve been exploring the foothills of the Himalayas for the past few weeks and decided to take along Samsung and Apple’s best smartphones, instead of carrying a professional DSLR camera with me (one that, in total, costs around $4,000). My travel-logging companions have been the Samsung Galaxy S23 Ultra and the iPhone 14 Pro. I’ve been blown away by what these smartphone cameras can accomplish, and the dramatic upper hand they hold over your average DSLR camera in a healthy bunch of scenarios.
Night mode is the magic mode

Read more
I think I made a huge mistake with my iPhone 14 Pro Max
An iPhone 14 Pro Max and iPhone 14 Pro standing upright on a desk.

The iPhone 14 Pro Max is — without a doubt — an incredible smartphone. It's easily one of the best phones you can buy in 2023, touting hardware and software that are nearly perfect on every level. It's the phone I've carried with me every day since it launched last October, but after living with it for about five months, I'm worried I made a big mistake in choosing it to be my primary iPhone.

There's nothing wrong or bad about the iPhone 14 Pro Max. It's the most capable and technically impressive iPhone currently on the market. But even with that being the case, I can't use it anymore — and I'm moving on to something else.
My biggest issue with the iPhone 14 Pro Max

Read more
I tested the Galaxy S23 Ultra and iPhone 14 Pro cameras. Only one is a winner
The iPhone 14 Pro and Galaxy S23 Ultra's camera modules.

What happens when you put two of the very best cameras on two of the very best smartphones up against each other? We’re talking about the Samsung Galaxy S23 Ultra and the Apple iPhone 14 Pro, a pair of devices that go head-to-head in almost all categories, with a strong and dedicated fanbase behind each one.

Over the course of several weeks, I found out which phone has the better camera, and the result is extremely interesting.
Galaxy S23 Ultra vs. iPhone 14 Pro: camera specs

Read more