FCC Questions Verizon’s Early Termination Fees

verizon-protestThe Federal Communications Commission on Friday asked Verizon Wireless why it recently doubled the fees it charges customers when they break their contracts on “smart” phones.

In November, the carrier hiked the maximum early contract termination fee for smartphones to $350 from $175. Like other carriers, Verizon subsidizes the cost of the devices for contract-signing customers, then expects to make that money back in service fees over the term of the contract.

“Smartphones quickly became a major part of our business and cost us a whole lot more,” Verizon spokesman Jeffrey Nelson said.

The FCC’s letter to Verizon asks how consumers will know whether the increased fee applies to their phone, and whether it’s spelled out anywhere except in the formal customer agreement.

The FCC is also asking the carrier about $1.99 data access fees that have appeared on the bills of customers who don’t have data plans but accidentally initiate data access by hitting a button on their phones. Verizon says that as of a few months ago, it doesn’t charge when a customer starts a data service then quickly turns it off.

The Plain Dealer in Cleveland tapped into a vein of frustration among Verizon customers in columns on the issue in August.

Mobile

T-Mobile says Sprint merger will boost 5G speeds by up to 6 times

2019 will be a huge year for T-Mobile. Not only is a merger with Sprint likely, but T-Mobile is also in the midst of building out its next-generation mobile service. Here's everything you need to know about the T-Mobile 5G rollout.
Mobile

Worried about extra data charges? Here's how to check your usage on an iPhone

It's common to get a little nervous about nearing data limits. Keep your peace of mind by checking how much data your iPhone is using. Our guide on how to check data usage on an iPhone helps you stay in control.
Mobile

Buying a Galaxy S10? Here's how to sell your old Galaxy phone

If you’re preparing to upgrade to a shiny new Samsung Galaxy S10 or S10 Plus, then you will want to turn your old Galaxy into cash. Follow our guide on how to sell your old Samsung Galaxy for the best results.
Mobile

You can now get Google Fi SIM cards straight from Best Buy

Google's wireless service known as Project Fi, now goes by the name of Google Fi. The company also announced the service is now compatible with a majority of Android phones, as well as iPhones. Here's everything you need to know about…
Mobile

Stop buying old tablets, says Samsung, buy the new Galaxy Tab S5e instead

Samsung has launched the Galaxy Tab S5e -- the E is for Essential -- a reasonably priced tablet that includes many of the features we like from the Tab A 10.5, and the Tab S4. Here's what you need to know.
Mobile

Bag yourself a bargain with the best budget tablets under $200

The battle for your budget tablet affections is really ramping up. Which tablet, costing less than $200, should be commanding your attention? We take a look at some different options for the budget-conscious.
Mobile

OnePlus 6T vs. Honor View 20: We compare the cameras in these ‘flagship killers’

For less than $600, you can buy either the OnePlus 6T or the Honor View 20, two extremely capable smartphones with plenty of exciting features. But which one has the best camera? We found out on a recent trip to France.
Computing

What is Wi-Fi 6? Here's a look at the next evolution of the wireless standard

We're exploring the new naming convention for wireless standards, how it affects the devices you buy, and what the upcoming Wi-Fi generation is changing for the better.
Home Theater

Samsung accidentally leaks its new Galaxy Buds ahead of launch

It's been all but certain that Samsung would launch a successor to its Gear IconX wireless earbuds soon, but a newly leaked photo and recent FCC certification document seems to indicate that the debut is very close.
Wearables

Focals succeed where Google Glass fumbled (but do we really need smartglasses?)

It’s been seven years since Google took the wraps off Google Glass. Now, we’re finally getting a modern-day equivalent we want to wear. North’s Focals combine subtle style with an intuitive interface to craft smartglasses you’ll…
Home Theater

Hi-res streaming audio service Qobuz arrives in U.S., threatens Tidal’s monopoly

For several years, Tidal enjoyed a monopoly on hi-res music streaming in the U.S. Now, French company Qobuz is here to offer some competition with a variety of monthly plans starting at $10 a month.
Mobile

These 13 gadgets walk a fine line between ingenious and insane

The annual avalanche of devices and gadgets is astounding, but how many will succeed? A few are destined to spark new trends, while the majority fade deservedly into obscurity. We look at some gadgets on the border of brilliant and bonkers.
Mobile

Save space on your iPhone by turning off Live Photos in the camera app

If you want to save storage space on your iPhone or reduce the size of your backup for iCloud, then you should think about turning off Live Photos in the camera app. Find out exactly how to do it with our easy guide.
Mobile

The best Samsung Galaxy S9 Plus cases to keep your titanic phone safe

The new Samsung Galaxy S9 Plus is a gorgeous device, with one of the best dual-lens cameras we've ever seen. Keep your titanic device safe and scratch-free with the best Samsung Galaxy S9 Plus cases.