Web

WestJet uses digital Santa kiosk to surprise flyers with gifts at baggage claim

westjet uses digital santa kiosk surprise flyers gifts baggage claim holiday promotion

Taking off as a viral video hit racking up a few million views on YouTube in the past two days, North American airline WestJet pulled off quite the holiday stunt for passengers for two separate flights at airports in Toronto and Hamilton, Canada. Calling the video “Christmas Miracle,” WestJet passengers would walk up to a large kiosk decorated to look like a giant Christmas present. Following the prompt on the large digital display, passengers would scan their boarding passes at a scanner located to the right of the screen. There were also WestJet personal standing by to help passengers with the process.

The information from the boarding pass would be logged by the team running the promotion and supplied to a Santa Claus in a video studio. Santa would then pop up on the large display and greet the passenger personally by name. Taken by surprise, passengers found themselves in a live conversation with Santa Claus. According to a WestJet representative, the kiosks were able to transmit the video feed over a wireless connection, but the hardware was hardwired over Ethernet in order to provide a smooth, clear stream feed of Santa Claus for the passengers. Hidden cameras were also placed around the kiosk to record the reactions of the passengers.

Following the greeting, Santa asked the passengers what they wanted for Christmas. As each passenger mentioned a gift they would like to have, the WestJet team took notes of these gifts and supplied the full list to another team in Calgary. That team quickly raced over to retail locations like Best Buy and started shopping for all the gifts. Prior to the two planes landing in Calgary, the team wrapped up all the gifts and got them ready for the arrival of the passengers.

At the baggage claim area, passengers were surprised to find lots of holiday decorations as well as gifts rolling off the baggage carousel, each with a different passenger’s name, after the baggage buzzer sounded. Delivering over 350 gifts, passengers got to unwrap presents such as a 50-inch LG HDTV, Beats Audio headphones, a Samsung Galaxy mobile device, an Android tablet, an Interceptor remote controlled helicopter, a snowboard, a new digital camera, toys, games, outerwear and flights home for the holidays. Of course, the passenger that asked for new socks and underwear got exactly that.

WestJet Santa Claus Airport Kiosk

Speaking with CTV News, the recipients of the 50-inch LG HDTV (Mat Peltier, Andrea Hughes and two-year old Cohen) were very surprised about the generous gift. Hughes said “I just thought it would be on YouTube or something for WestJet. We might be in it, I thought they might use Cohen’s picture more than anything, but I personally had no idea that this would happen.”

All of this holiday celebration at the baggage claim was also captured by WestJet using hidden cameras to capture more reactions. Tied into the promotion, after the YouTube video hit 200,000 views, WestJet promised to donate flights to a family in need this holiday season through the Ronald McDonald House organization.

Gaming

From PUBG to Apex Legends, this is how battle royale happened

Battle royale games like PlayerUnknown's Battlegrounds’ and Fortnite have become the biggest trend in video games. The genre is also pushing the envelope in Twitch streaming and eSports.
Home Theater

Hulu vs. Amazon Prime Video: Which streaming service is best for you?

It's hard to dispute Netflix's leadership in on-demand streaming video, it's not alone. Two great alternatives are Amazon Prime Video and Hulu; each with its strengths and weaknesses. Which one is better? We pick the winner.
Movies & TV

The best movies on Amazon Prime right now (March 2019)

Prime Video provides subscribers with access to a host of fantastic films, but sorting through the catalog can be an undertaking. Luckily, we've done the work for you. Here are the best movies on Amazon Prime Video right now.
Product Review

Gate’s Smart Lock is locked and loaded but ultimately lacks important basics

In a world of video cameras and doorbells comes the Gate Smart Lock, a lock with a video camera embedded. It’s a great idea, but lacks some crucial functionality to make it a top-notch product.
Computing

Edit, sign, append, and save with six of the best PDF editors

Though there are plenty of PDF editors to be had online, finding a solution with the tools you need can be tough. Here are the best PDF editors for your editing needs, no matter your budget or operating system.
Computing

Firefox 66 is here and it will soon block irritating autoplay videos

Do web advertisements have you frustrated? Mozilla is here to help. The latest version of the browser will soon block autoplaying videos by default and will also help make web page scrolling smoother.
Business

Patreon is having another go at changing the way it charges creators

Patreon messed up pretty badly the last time it tried to change its payment system. Now it's having another go, though this time the changes mainly affect future sign-ups rather than its current community of creators.
Movies & TV

No TV? No problem. Here's how to watch the Final Four online

Whether you want to watch the Big Dance on your phone or on your smart TV, we have the lowdown on all the ways to watch March Madness you can handle. Grab your foam finger and some nachos.
Computing

Pinning websites to your taskbar is as easy as following these quick steps

Would you like to know how to pin a website to the taskbar in Windows 10 in order to use browser links like apps? Whichever browser you're using, it's easier than you might think. Here's how to get it done.
Web

Switch up your Reddit routine with these interesting, inspiring, and zany subs

So you've just joined the wonderful world of Reddit and want to explore it. But with so many subreddits to choose from, exploring them can be overwhelming. Here are some of the best subreddits to get you started.
Computing

Confused about RSS? Don't be. Here's what it is and how to use it

What is an RSS feed, anyway? This traditional method of following online news is still plenty useful. Let's take a look at what RSS means, and what advantages it has in today's busy world.
Computing

Don’t be fooled! Study exposes most popular phishing email subject lines

Phishing emails are on the rise and a new study out by the cybersecurity company Barracuda has exposed some of the most common phishing email subject lines used to exploit businesses. 
Web

How much!? British Airways glitch results in $4.2M quote for family vacation

Website errors sometimes cause flight prices to display at way below the correct price. But British Airways recently experienced the opposite issue when it tried to charge a family more than $4 million for a vacation in Mexico.
Computing

Want to save a webpage as a PDF? Just follow these steps

Need to quickly save and share a webpage? The best way is to learn how to save a webpage as a PDF file, as they're fully featured and can handle images and text with ease. Here's how.