In a smartphone beauty contest, the Samsung Galaxy S7 Edge would be extremely tough to beat. It’s not just a pretty phone, though. It’s also powerful and feature-packed, but it’s not perfect.
We’ve been digging around to see what Galaxy S7 Edge problems are cropping up most often online. We’ve identified a few issues here, and we’ve got ideas on how to fix them or work around them. The first thing you’ll want to do, to safeguard that slippery, fragile, fingerprint-prone glass, is to snag a new case.
Problem: Screen turning on randomly
A few people are reporting a problem where the S7 Edge screen turns on seemingly at random. There’s no incoming call or message, and no notification, the screen just comes to life by itself. You can choose to have the display always on with the time and basic info via Settings > Display > Always on display, but what we’re talking about here is the screen coming to life as though you had tapped the Power button. There are a few reasons that this might happen.
- The screen will always turn on when the S7 Edge has finished charging, so if you’re plugging it in and it’s happening, that’s why.
- Check in Settings > Accessibility > Dexterity and interaction to make sure that the Easy screen turn on feature is toggled off. It allows you to wave your hand above the S7 Edge to turn the screen on without touching it.
- It’s possible that this is being caused by a notification coming in from an app that hasn’t been blocked properly. If you’ve turned notifications off for an app via Settings > Notifications, then launch the app and ensure the notifications are turned off within the settings menu. If you’ve turned off notifications for Snapchat, for instance, you’ll still want to open the app and go to Settings > Notification Settings and make sure that Wake Screen is turned off.
- You can check if a third-party app is responsible by booting into safe mode. Press and hold the Power button, then tap on Power off to turn the S7 Edge off. Press and hold the Power button past the first Samsung Galaxy S7 Edge screen, until you see the Samsung logo, then let go of the Power button and press and hold the Volume down When your S7 Edge starts up, it should say safe mode in the bottom left. If the problem is gone, then you know an app is to blame. You can exit safe mode by pressing and holding the Power button and tapping Restart. You can either uninstall apps one by one and test, or back up everything and go to Settings > Backup and reset > Factory data reset, then install apps selectively and test them again.
- Some people noted that their issue was with the Verizon Message+ app. To test this, go to Settings > Applications > Application manager and find Message+, then tap Disable.