The iPhone SE takes the power of the iPhone 6S and places it into a smaller, more compact body that’s reminiscent of the iPhone 5. Despite merging an older design with newer hardware, the SE is a competent smartphone, and a great entry point for those new — or returning — to Apple’s iOS. However, not everyone has had a frustration-free experience with their device. Here are some common problems SE users have reported having, and the various workarounds and fixes for them.
Problem: Won’t connect to iTunes
Some iPhone SE owners have reported being unable to connect to iTunes with the smartphone, or that iTunes doesn’t recognize it. Users are getting the message, “The iPhone cannot be used because it requires a newer version of iTunes. Go to www.itunes.com to download the latest version of iTunes.” This was first reported on last April, and has persisted until now.
- Make sure you’re using the latest version of iTunes: 12.5.5 at the time of writing. Apple added sync support for the iPhone SE and iPad Pro starting with iTunes version 12.5.4. Windows users need to have Windows 7 or later to use the latest version of iTunes, while Mac users need to have OS X version 10.8.5 or later.
- If the problem persists after updating iTunes, Apple has a helpful guide explaining what to do in the event that iTunes doesn’t recognize your iOS device.
- If neither of the above options resolve the issue, you may have to reset your iPhone SE to its factory settings, meaning you’ll have to re-sync the device and all of your data. Make sure you back up everything on your iPhone first, then go to Settings > General > Reset > Erase All Content and Settings and see if that helps.
- Your final option is to contact Apple directly to see if they have any other solutions.