Update: AMD releases statement about Fury X liquid cooling pump whine

AMD Radeon Fury X
Bill Roberson/Digital Trends
Update 7/6/2015 4:00PM PST: AMD has released a statement regarding the pump whine issue.

We have received feedback that during open bench testing a small number of Fury X cards emit a sound from the high speed liquid cooling pump that, while not loud, is bothersome to some users. While the vast majority of initial Fury X owners report remarkably quiet operation, we take this feedback seriously, as AMD’s mission is to always deliver the best possible experience to our Radeon customers.
 
AMD Radeon R9 Fury X customers demand and deserve the best, so adjustments in the sound baffling adhesive compound were applied in the assembly of the high speed cooling pump to address the specific sound a few end users experienced as problematic. This improved the acoustic profile of the pump, and repeat testing shows the specific pitch/sound in question was largely reduced through adjustments to the sound-baffling adhesive compound in the pump.
 
AMD will work with its graphic card partners to ensure the satisfaction of the small number of initial customers who observed this specific sound and experienced it as bothersome. AMD is confident that on-going production of Radeon R9 Fury X product reduces the specific sound in question, but this is also a highly subjective matter with wide differences in PC case builds and room acoustics.
 
The AMD Radeon™ R9 Fury X radiator fan is near silent, and this makes any sound from the high-speed pump more noticeable to some end users, especially during open bench testing. Thus although the overall sound levels are remarkably low for an enthusiast product, AMD has worked to reduce the specific sound that some customers report as bothersome.

Importantly, while this statement does provide an apology, it does not indicate a general recall. The language stating AMD “will work with its graphics card partners” means returns will have to be handled through the third-party vendors selling Fury X cards.

Original text: AMD just can’t seem to catch a break. First, its 300 series cards were discovered to be mostly made up of re-branded 200 series GPUs (many of which were re-branded 7000 series chips from 2011). Then the performance of the Fury X fell short of Nvidia’s GTX 980 Ti. And now that seem liquid-cooled card is suffering from annoying, persistent pump whine issues.

Cards from AMD have been know to run hotter than Nvidia’s alternative in recent years, and as such they often have louder coolers. However, many people hoped that the new generation of HBM sporting cards would be more efficient, and thanks to the use of in-built water cooling, quieter too. It turns out that that’s not been the case.

These concerned appeared in some reviews, as some outlets noticed high levels of noise from the Fury X’s pump. AMD quelled these concerns by saying the problem was merely an early batch of samples sent out to reviewers. It assured everyone else that whine was unlikely to be heard in retail cards. However, further tests from the likes of PC Perspective suggest that retail versions of the cards may have been affected, too.

AMD has since updated its response to state that some retail cards were also affected by this first batch which had the slightly noisy pump, but that in the future that should not be the case. While this does sound like back-peddling, it isn’t exactly clear which cards were tested in the follow up trials, so it may be that the problematic batch ended up supplying both of the tested cards.

Have any of you ordered one of the new cards from AMD? If you’re on the fence about it, do the new claims over pump whine make you want to change your mind?

Gaming

Playing ‘Battlefield V’ on an $800 Nvidia card is stunning. And disappointing

‘Battlefield V’ is the first game to use Nvidia’s ray tracing support, now available with the RTX 2080 and 2080 Ti graphics cards. The feature can, in an ideal scenario, make the game look better, but the performance hit may not be…
Home Theater

The seven best TVs you can buy right now, from budget to big screen

Looking for a new television? In an oversaturated market, buying power is at an all-time high, but you'll need to cut through the rough to find a diamond. We're here to help with our picks for the best TVs of 2018.
Mobile

How does fast charging work? Here’s every single standard compared

Modern smartphones can charge in mere minutes instead of hours. How does fast charging work? Here's a guide to the most popular standards, including Qualcomm Quick Charge, Apple fast charging, OnePlus Dash Charge, and more.
Computing

Nvidia admits its 2080 Ti cards have a problem, but isn’t saying what it is

Nvidia has admitted that there is a wider problem affecting its RTX 2080 Ti Founders Edition cards, despite earlier claims to the contrary. It has also promised to continue working with affected consumers to replace dead cards.
Music

The best movie soundtracks of all time, from 'Star Wars' to 'E.T.'

Whether you're a lover of beautifully composed original scores or a fan of perfectly compiled popular music, these are the best movie soundtracks of all time — from Star Wars to Garden State.
Smart Home

All the best Amazon Black Friday deals for 2018

Amazon may be an online-only retailer, but that doesn’t mean its Black Friday sales are anything to sniff at. In fact, due to its online status, Amazon has huge flexibility with the range of products and deals it can offer. Here's our…
Computing

HP takes $100 off of leather-clad Spectre Folio 13 bundle for Black Friday

HP is offering a discount to Black Friday shoppers for a bundle that includes its leather-wrapped answer to Apple's MacBook Air. HP is offering a $100 discount on the Spectre Folio 13 when bundled with a mouse and leather sleeve.
Computing

Save a heap with these Black Friday 2018 graphics card deals

The Black Friday 2018 sales period is finally here and it's brought with it a tonne of great component deals. We've been scouring websites and catalogs for days to find you the best graphics cards deals for Black Friday 2018.
Deals

The best Target Black Friday deals for 2018

The mega-retailer opens its doors to the most competitive shoppers at 6 p.m. on Thursday, November 22, and signs indicate that the retailer means business this year. We've sifted through all of the deals, from consumer electronics to small…
Computing

Still miss Windows 7? Here's how to make Windows 10 look more like it

There's no simple way of switching on a Windows 7 mode in Windows 10. Instead, you can install third-party software, manually tweak settings, and edit the registry. We provide instructions for using these tweaks and tools.
Deals

Cyber Monday 2018: When it takes place and where to find the best deals

Cyber Monday is still a ways off, but it's never too early to start planning ahead. With so many different deals to choose from during one of the biggest shopping holidays of the year, going in with a little know-how makes all the…
Computing

Ditch the passwords and buy Xbox games with just your face

Passwords are the past. The latest version of Windows 10 allows you to sign in with your Microsoft account on the web through Microsoft Edge using Windows Hello or a FIDO 2 Yubikey. 
Web

Canceling Amazon Prime is easy, and you might get a refund

Don't be intimidated. Learning how to cancel Amazon Prime is easier than you might think. You might even get a partial or full refund on the cost, depending on how much you've used it. Check out our quick-hit guide for doing so.
Computing

Editing a PDF is easy when you have the right tools in hand

Editing PDF files can be a real pain, but there are a few tricks to make the process a bit easier. This guide will give you three easy methods for how to edit a PDF, two of which work without needing Adobe Acrobat.