The Xbox One X is the most powerful console ever created. Capable of playing many games in native 4K resolution at 60 frames per second and taking up even less space than previous Xbox One models, it’s a technical marvel. However, the console has still encountered several issues — both trivial and severe — since it launched in 2017.
Luckily, the majority of these problems can be fixed by following a few troubleshooting steps, so you’ll be ready to blast the Swarm in Gears of War 4 or set a record in Forza Motorsport 7 in no time. For a full rundown of common problems on the standard Xbox One, check out our previous guide, but for problems specific to the Xbox One X, you have come to the right place. Here are some of the most common Xbox One X problems and how you can fix them.
Getting in touch with Microsoft
|Phone||1-800-4-MYXBOX (Support agent hours: M-F 9 a.m.-5 p.m. PT)|
Games aren’t displaying in 4K or HDR
If games aren’t displaying in 4K with your Xbox One X, the problem is likely with a setting on your television. Occasionally, it could be something as simple as the game not supporting 4K, or a setting within the game limiting the resolution in favor of another feature.
We created a full guide for getting the most out of 4K and HDR with your Xbox One X, but here are the basics:
- Make sure you are using a “high-speed” HDMI cable. If you’re using the standard cable that came with your Xbox One, you already are using one. Replacements are available for next to nothing in case something happens with the original.
- Make sure the HDMI port on your television is HDMI 2.0a/HDCP 2.2-enabled. These are the only ports on your television that will be usable for 4K and HDR content. If you are using an HDMI switcher or AV receiver, make sure it is also HDMI 2.0a/HDCP 2.2-enabled. This will allow you to plug several consoles into your television’s one or two compatible ports.
The Xbox One X suddenly shuts off
It’s the worst possible thing that could happen to your Xbox One X. You’re in the middle of a PlayerUnknown’s Battlegrounds match and are just a few seconds away from a “chicken dinner” when your console completely shuts down. The screen is black, and you may not be able to turn the console back on.
In some cases, your console itself could be faulty. If this is the case, your only option is to send the console back to Microsoft for a replacement or a repair. In order to do this, use the Xbox product registration tool and input your system’s serial number. It’s located all the way to the right on the back of the Xbox One X and is labeled “SN.”
- Before you pack your Xbox One X to send back, however, you will want to check the power cable. A handful of users who encountered their system spontaneously turning off were able to fix the issue by swapping out the included cable for a third-party cable. Because the Xbox One X uses an internal power supply, the basic Nyko AC power cord sold at GameStop is reportedly compatible — and it also works with the PlayStation 4. Unfortunately, unlike the original Xbox One, if your power supply is faulty, you won’t be able to swap it out.
- If you previously owned the Xbox One S, users have also reported success with that console’s power cable. It is identical to the one included with the Xbox One X.
You’re not automatically signed into Xbox Live
If you use the energy-saving mode instead of “instant on” on your Xbox One X, you’ll occasionally power up your console and find that it isn’t connected to Xbox Live. This is sometimes due to a hiccup on Microsoft’s end, and you can simply manually enter your login information to reconnect, but it’s often caused by a seemingly short memory in the console itself — it has basically forgotten your Wi-Fi network.
Hit the home button on your Xbox One controller to bring up the guide, then select the gear symbol to be taken to the settings screen. From here, select Network, then Network settings, and finally, Set up wireless network. Choose the network you wish to use and enter the password, and you’ll be back online.
We’ve noticed this problem tends to occur when you haven’t played on your Xbox One X for a few weeks. In our experience, it isn’t caused by the Wi-Fi network, as our PlayStation 4 and Switch both reconnected without issue after extended downtime.
Should your console disconnect from Xbox Live intermittently, the problem could be related to your modem or router. Try changing from the 2.4GHz channel to the 5GHz channel, or vice versa, and you could experience fewer issues.
You’re forced to download 4K updates for games
The Xbox One X handles file management for its 4K “enhanced” games for you, which makes things easier, but may also force you to spend a lot more time and bandwidth downloading them. On the One X, Xbox One “Enhanced” games automatically download the enhanced version of the game, which may be double the size of the standard version. There is no way to download the standard game, even if you aren’t using a 4K TV — the games will not play on the console without the update. If you own an older Xbox One and plan to transfer your games over to the Xbox One X, this is another step between you and your games.
- Not all games support 4K or other Xbox One X enhancements yet, and if you have any unsupported games installed on your current Xbox One, you will be able to play them right away after you transfer your content and your other games update. This isn’t an ideal solution, however, as many of the biggest and newest Xbox One games have already received enhancements.
- You can mitigate the wait by planning ahead and downloading the 4K updates to your original system. Open up your system settings and select System, then Backup and transfer, and you will see the option to Download 4K game content. Check this box and supported games will automatically begin the update process, meaning they’ll be ready to go as soon as you move them to the Xbox One X.
You can’t use Kinect
Like the Xbox One S before it, the Xbox One X doesn’t have a Kinect port built into it. This means that without the use of an adapter, you will be unable to use the sensor for supported games or the Xbox One’s user interface. Unfortunately, both the Kinect sensor and the adapter have been discontinued, so you won’t be able to purchase them from Microsoft directly.
- Nearly every voice command originally designed for Kinect is now compatible with a microphone-equipped headset. You can’t turn your console on using your voice without Kinect, but you can use the feature to move throughout the menus and make selections. However, you must be using the Cortana assistant for this to work. The original Xbox voice commands aren’t compatible with headsets.
- Both the Kinect and Kinect adapter are still technically available through third-party sellers, though prices are already quite high. (You may wind up paying as much as you did for the Xbox One X itself). Unless you have a really good reason for needing a Kinect and you don’t want to use the original model Xbox One, just let it go.
The Xbox One X won’t turn on with a controller
Occasionally, your Xbox One X will refuse to turn on when you hit the center button on your controller. Even after unplugging the console from the outlet and swapping out your controller’s batteries, the system simply won’t power up. It’s a scary issue to encounter, but the solution is much simpler than you’d expect.
- Press the power button on the front of the Xbox One X and the system will boot up as it normally would, and you will be able to connect your controller as well. Next, shut the system back down and attempt to power it back on with the controller — on both Xbox One X and Xbox One S, we found this solved the problem 100 percent of the time. If it happens again, just repeat these steps and you will be ready to play.