Epic Games graded ‘F’ on customer service by Better Business Bureau

Epic Games, the studio behind the massively popular Battle Royale shooter Fortnite, was awarded an “F” rating for its customer service by the Better Business Bureau (BBB).

The Better Business Bureau tagged Epic Games with its lowest possible rating because of “unanswered customer complaints.” The bureau said that it has 279 complaints against the studio on file over the past three years, with 271 complaints logged in 2018. Out of the total number, the Better Business Bureau said that 247 are unanswered.

According to the BBB, most of the complaints against Epic Games deals with its customer service, and issues regarding refunds or exchanges. The bureau cited two particular complaints, one that alleged the company failed to protect customer security resulting in several unsanctioned charges, and another on the lack of a phone number or at least prompt email response time for the removal of an unauthorized charge of $160.

The Better Business Bureau added that it has tried to contact Epic Games, but it has not received a response from the Fortnite maker.

It should be noted, however, that the BBB is not an official government or regulatory body, and is instead a national network of non-profit groups that aims to make businesses better through services such as dispute resolution, calling out fraudulent practices, and providing people with information through company pages and grades.

Epic Games, meanwhile, has already addressed the complaints on  its page on the Better Business Bureau but through its own channels, a spokesperson for the studio told Kotaku.

“Epic Games is not affiliated with the Better Business Bureau and has redirected all player submitted complaints from the BBB to our Player Support staff,” the spokesperson said.

The chances of the studio moving up to C+ in the eyes of the Better Business Bureau, however, will be affected by the launch of the Epic Games store. The Steam competitor, which started offering free games with underwater survival game Subnautica last month, recently secured its first major partnership with Ubisoft’s The Division 2.

The Epic Games store may be shaping up as a legitimate challenge to Valve’s Steam, but it opens up the studio to the chance of receiving more customer complaints. The Better Business Bureau will likely stay tuned.

Gaming

From PUBG to Apex Legends, this is how battle royale happened

Battle royale games like PlayerUnknown's Battlegrounds’ and Fortnite have become the biggest trend in video games. The genre is also pushing the envelope in Twitch streaming and eSports.
Gaming

Here's a look at how the Epic Games Store is sizing up to the competition

The Epic Games Store has picked up exclusives left and right since its launch last December. From AAA games like The Division 2 to wonderful indies like Hades, the Epic Games store has an impressive library of exclusives.
Gaming

Epic Games is offering $100 million to game developers with no catch

Epic Games launched a new grant program called Epic MegaGrants. The program will dish out $100 million in funds to developers working in the 3D graphics community, even if they don't use Unreal Engine.
Gaming

Apex Legends cheaters reportedly being kicked out with permanent hardware bans

Respawn Entertainment has reportedly started issuing permanent hardware bans against Apex Legends cheaters. The studio is raising the bar on how cheating in online multiplayer games should be dealt with.
Gaming

Find the buried treasure with our Fortnite weekly challenge guide

The Fortnite season 8, week 4 challenges are now out for all players around the world. The big one this week tasks players with searching for Fortnite buried treasure using the buried treasure map item. Here's where you can find treasure on…
Gaming

Here's our Champion's guide to picking the best character in Apex Legends

Apex Legends' use of heroes with different abilities helps separate it from other battle royale games. To help you choose your legend, we've put together a legend guide detailing their abilities, strengths, and weaknesses.
Gaming

Nintendo Labo: VR Kit has a ton of games you can play with starting April 12

Nintendo Labo: VR Kit has a plethora of games to play after you're done building the Toy-Cons. From an on-rails alien shooter to a deep sea photography adventure, here's what you can play with Labo: VR Kit. You can even make your own games.
Deals

The best Nintendo Switch deals and bundles for March 2019

Looking to score Nintendo's latest console? We've smoked out the best Nintendo Switch deals right here, including discounts on bundles that feature must-have games like Super Mario Odyssey, Super Smash Bros. Ultimate, and Zelda: Breath of…
Gaming

How to break Posture and deal a Shinobi Deathblow in Sekiro: Shadows Die Twice

Sekiro: Shadows Die Twice is an incredibly difficult game, and managing the Posture system is a key part of improving and tackling the latest From Software title's most challenging sections.
Gaming

Here's what we know about the Dark Souls developer's next game

Sekiro: Shadows Die Twice is the latest game from Dark Souls and Bloodborne developer From Software. Here is everything we know about the new game, including its setting and combat changes.
Gaming

Here's where Xur is and what he has for wares this week in Destiny 2: Forsaken

The weekly vendor in Destiny 2: Forsaken always brings Exotic weapons and armor, some of the toughest loot to find in the game. Here's everything you need to know to track down Xur: Where he is, when he shows up, and what he's stocking.
Gaming

Get Sekiro: Shadows Die Twice for free when buying an Xbox One

You can get Sekiro: Shadows Die Twice for free when buying an Xbox One from Newegg. Eight different bundles are available for this deal, so you can walk away with Sekiro and another game such as The Division 2 or Anthem.
Gaming

Master Shinobi combat with our Sekiro: Shadows Die Twice beginner's guide

Sekiro: Shadows Die Twice is one of the hardest games of the generation, and it can be overwhelming, even for those who have played From Software's other games. Here is what you need to know to get started.
Gaming

World of Warcraft's allied races will make you want to start a new character

The Horde and Alliance are seeking new allies in their struggle for control of Azeroth. Whether you pledge your allegiance to the Horde or Alliance, we've got a guide to help you unlock every allied race that's coming in Battle for Azeroth.