Skip to main content

Comcast service call goes south as customer allegedly pulls a gun

There’s no doubt that Comcast has a knack for inspiring anger and frustration from its massive subscriber base. But one Albuquerque woman took things way over the line recently, allegedly brandishing a gun at a Comcast rep during a service house call.

Gloria Baca-Lucero, 48, became so upset with unanticipated Comcast service fees that she pulled a handgun on a worker for the company during a routine service call Monday, according to a report by the Albuquerque Journal. The woman was charged with aggravated assault with a deadly weapon, booked into jail, and released later that day.

According to police, Comcast serviceman, Clifton Ratliff, arrived at Baca-Lucero’s house for service work that the woman believed would be free of charge. Ratliff informed Baca-Lucero that there would, in fact, be a charge for the service call, and Baca-Lucero called Comcast’s customer service line to confirm. After being informed by the phone rep that she’d have to pay for the service, the woman refused, and Ratliff began to load his tools into his vehicle before departing. That’s when things reportedly took a hairy turn for the worse.

The woman allegedly grabbed one of the worker’s tool bags and took it into her house, effectively holding it hostage, according to the report. When Ratliff approached the house to retrieve his tools, he says Baca-Lucero pulled a handgun from her pocket and pointed it at his torso. Baca-Lucero claims she simply raised the gun in the air – still not exactly model customer behavior under any circumstance, let alone a mild service fee dispute.

Ratliff claims he then left with hands raised, and subsequently called 911. Baca-Lucero then called police, as well. Police conducted a search of the woman’s home and found a black Glock and a Glock magazine with 11 rounds, as well as Ratliff’s toolbag.

While Comcast does have that certain uncanny X factor for infuriating and baffling its customers, this particular case of customer dissatisfaction appears to lean a lot closer to customer instability.

[image: ljh images/Shutterstock]

Editors' Recommendations

Alex Tretbar
Former Digital Trends Contributor
Alex Tretbar, audio/video intern, is a writer, editor, musician, gamer and sci-fi nerd raised on EverQuest and Magic: The…
Anker’s Soundcore Sleep A20 earbuds are next-level sleep aids to block out noise
Anker Soundcore Sleep A20 earbuds worn while sleeping on side

If you had asked me years ago what kind of earbuds I'd be wearing while I sleep, I would have called you crazy. To sleep, I need silence, and anytime someone has a TV or tablet on or makes any noise, it makes me restless. With two kids and a wife who are all loud sleepers, it's safe to say I often have trouble sleeping. Believe it or not, there are earbuds for that. Anker's Soundcore Sleep A20 TWS earbuds, for example, are the second generation of its sleep-aid product. They're specifically designed to be worn while you sleep, thanks to a sleek form factor that doesn't protrude out of your ears or create discomfort while resting your pretty little head -- they're meant for side sleepers.

They also purportedly offer much more substantial snoring reduction than the previous generation via soft ear tips and ear wings that help block out ambient noise. If you like a little background audio, they pair with a mobile device that’s using the Soundcore app and allow you to play sound effects to serenade your slumber. A 4-point noise masking system uses not just the twin-seal ear tips and wings but also masking sounds and smart volume controls to drown out distracting noises. If you snore or your partner snores, it won't wake you up anymore as long as you're wearing these.

Read more
Nothing’s new earbuds upstage Apple, Google, and Amazon by embedding ChatGPT
Nothing's ChatGPT integration in Nothing OS.

Niche smartphone company Nothing has two new sets of wireless earbuds that go after Apple's AirPods Pro in more ways than one. The Nothing Ear ($149) and Nothing Ear (a) ($99) both offer noise cancellation, hi-res audio, and tight integration with Nothing's phones, but they also provide pinch-to-speak access to ChatGPT, arguably the most popular AI service in the world.

That's a full-frontal assault on the three major voice assistants that currently dominate on smartphones: Siri, Google Assistant, and Alexa. These assistants are very capable when it comes to simple voice commands like pausing your music or asking about the weather, but they haven't kept pace with Open AI's ChatGPT, which offers more sophisticated tasks and turn-based conversations.

Read more
Tablo’s four-tuner/antenna bundle is just about perfect
tablo ota dvr 4th generation review tv 2023 2

Tablo's fourth-generation OTA box is available with two or four tuners. Phil Nickinson / Digital Trends

It's been a little while since our Tablo review crowned a new king of over-the-air television, and it's time for a quick catch-up. To recap, Tablo is a little device that lets you plug in an over-the-air antenna and watch live broadcast TV on any number of devices, from phones and tablets to streaming platforms and smart TVs. It has 128GB of on-board storage, which Tablo says is good for 50 hours of shows and can be expanded to 8TB.

Read more