Who will rule the post-texting world? In search of the ultimate messaging app

Who will rule the post-texting world? In search of the ultimate messaging app

Our choice of chat clients nowadays is huge. Chatting has left the desktop behind and expanded onto mobile in a big way. These days, everyone is getting in on the act. Recent research revealed that chat apps will account for double the traffic of traditional text messages by the end of the year. Most messaging apps now offer a host of additional features to try and reel you in. Expanding beyond the basic one-on-one text chat, with real-time updates now a standard, we can have group conversations with audio or video, share files, and even consume content together and just hang out.

In the past, the undisputed heavyweight of mobile chat was BBM. A killer feature for the brand, BlackBerry Messenger is now coming to Android and iOS. The trouble is, it has been cloned and built upon already. We’re spoiled for choice, but what makes a good chat app? What elevates one messaging app above another? That’s the question of the day and we’re going to have a bit of a chat app showdown and see if we can’t sort this thing out.

We can’t cover all the chat apps that are available, so, if we missed your favorite, sorry. Post a comment and make a case for it. In terms of user numbers, these are our picks.

WhatsApp

  • Users: >200 million
  • Platforms: Android, iOS, Windows Phone, BlackBerry
  • Features: Text chat, Group chat, File sharing, Location sharing
WhatsApp

With a focus on text chat, WhatsApp is accessible and very easy to use. You can avoid incurring any SMS charges as long as you convince your friends to install the app, too. The iPhone app costs $1 and on all other supported platforms you get a one year free trial, after which it costs $1 per year for a subscription. You can share audio files, photos, videos, contacts, and your current location through WhatsApp, but it lacks support for voice or video calls and there’s no presence on the desktop … yet.

This cross-platform mobile messenger app has really taken off in recent years. WhastApp was founded in 2009 by a couple of ex-Yahoo! employees aiming to build a better SMS alternative. The CEO let slip recently that the service handles 20 billion messages a day and described it as “Bigger than Twitter.” There was brief talk of a Google acquisition, but it remains independent for the moment.

Skype

  • Users: >300 million
  • Platforms: Android, iOS, Windows Phone, BlackBerry, Windows 8, Mac OS X
  • Features: Text chat, Group chat, Voice calls, Video calls, File sharing, Screen sharing
skype update 4.3

It’s big enough to claim verb status, but is Skype still primarily used for cheap international VoIP and video calls with family abroad? Microsoft is certainly looking to push it into our living room, with support on the new Xbox One and a growing presence on Smart TVs. A lot of people use it on mobile as well, and it supports instant messaging and group chats with hundreds of contacts simultaneously. Skype is the messaging app to beat. However, is it too feature-rich to be accessible?

The last time Microsoft mentioned a specific figure, in the Earnings Release FY13 Q1, back in October 2012, the Skype service had 280 million users. It has remained near the top of the Android charts since then and we can be confident it has racked up a few downloads on other platforms as well. Microsoft also acquired GroupMe, which is a group chat client for smartphones, and you’d expect it to be folded in to Skype to improve the mobile experience at some point in the future.

BBM

  • Users: 55 million
  • Platforms: Android, iOS, BlackBerry
  • Features: Text chat, Group chat, Voice calls, Video calls, File sharing, Location sharing, Screen sharing
BlackBerry BBM Voice

It used to be a powerful draw for the BlackBerry platform and it was the first major chat client on mobile to offer real-time read receipts, so that you knew if the other person had read your message, even if they didn’t reply. The functionality has gradually been emulated by alternative services, but BBM was significantly beefed up with the release of BB10 and remains very accessible and robust. The service could grow more enticing with the launch of BBM channels.

BlackBerry recently admitted that BBM users are in decline, down to 55 million from a high of 75 million. Perhaps that’s part of the reason that it’s finally opened up to other platforms. There are no plans for a Windows Phone version, as BlackBerry and Microsoft fight it out for third place in mobile, but a desktop client could be a smart move for the future.

iMessage and FaceTime

  • Users: 250 million
  • Platforms: iOS, Mac OS X
  • Features: Text chat, Group chat, Voice calls, Video calls, File sharing, Location sharing

iMessage_FaceTimeApple’s messaging app didn’t appear until the end of 2011, but in typical Apple style it is a fully-integrated solution that just works. It replaces SMS where appropriate and saves users from text messages charges. It’s slick, accessible, and (when you combine it with FaceTime for voice and video calls) feature-packed, but (and it’s a big but) you can only use it on iOS or Mac OS X. If you and all your friends are Apple people, then perfect. If not, you’ll have to go beyond these apps to keep in touch.

Back in January we heard that iMessage was handling 2 billion messages every day. We expect Apple to roll out new features for iMessage and FaceTime in the coming months, probably in concert with the next version of iOS. With such a healthy user base on the platform it will continue to grow, but we can’t see Apple extending it beyond its own products, so it will never have the appeal of a cross-platform service.

Hangouts

  • Users: <100 million
  • Platforms: Android, iOS, Windows, Mac OS X
  • Features: Text chat, Group chat, Voice calls, Video calls, File sharing, Screen sharing

google hangouts cross platformFor group text or video chat, Hangouts is ideal. It also works well for broadcasts, which is why a lot of websites and organizations seem to be using it as a way to run shows with audience participation. On the other hand, there are some gaps in its integration with other Google services, and there’s no built-in location sharing option. It has a pretty barebones look, in keeping with Google’s style, and it’s very easy to use.

It’s not clear how popular Hangouts is, but Google recently mentioned that Google+ has 100 million active monthly users, so we’re guessing somewhere below that figure. Google has been consolidating services and folding everything together under the Google+ banner with your single Google sign-in. Hangouts is brand new and it replaces Google Talk. We’ve been assured that Google Voice support is coming and so is SMS support, so it will obviously be improved over time. Messaging has been a weak link for Android, could Hangouts be the cure? We think possibly.

Facebook Messenger and Chat Heads

  • Users: >200 million
  • Platforms: Android, iOS, Windows Phone, BlackBerry, Windows 8, Mac OS X
  • Features: Text chat, Group chat, Voice calls, File sharing, Location sharing
Facebook_Messenger

There’s no denying the popularity of Facebook and this simple messaging system is built-in to the website. You can also get standalone apps for a better chat experience on your smartphone or desktop. Facebook recently added Chat Heads, announced alongside Facebook Home. It’s a clever idea; essentially, it allows friends and family to chat to you without you having to leave the app you are in. The Chat Heads pop-up, superimposed over whatever you are doing. The Chat Heads feature has a full range of Facebook Messenger functionality (including voice calls), but is not available across the board, in terms of countries or platforms, though we expect it will be soon.

An active user base of over 1 billion people is helpful for any launch. Facebook claims over 750 million active mobile users and a portion of them use Facebook Messenger. How many, or how often, is simply not clear. Facebook acquired Beluga to form the basis of its messaging service and the addition of Chat Heads shows that it’s still evolving and improving.

Viber

  • Users: >200 million
  • Platforms: Android, iOS, Windows Phone, BlackBerry, Windows 8, Mac OS X
  • Features: Text chat, Group chat, Voice calls, Video calls, File sharing, Location sharing
Viber

The clever thing about Viber is that your ID is simply your number, so there’s no hassle creating an account or adding contacts. If you call or text someone and they use Viber it will be free, if they don’t then it will revert to your usual call or text allowance. Video calls are new to Viber and they only work on the desktop client right now.

As it stands, Viber is free and there are no ads, but apparently it’s not profitable and it’s a safe bet that some kind of monetization plan is waiting down the line. Right now, it’s growing fast and improving all the time, and it’s well placed to be a major contender. It offers a good balance of features and cross platform support, but we don’t know what the future holds.

And the rest

This is far from an exhaustive list, but these are some of the biggest names in chat right now. There is room for a lot of smaller competitors, and some niche apps that focus on specific features, such as Snapchat, which is focused on photo sharing. Other honorable mentions go to Kik, IMO.IM, Palringo, and Trillian. There are some other seriously big players if you look to the East, most notably the Chinese, WeChat service, which has over 300 million users.

The battle for chat supremacy is far from over. Can BBM make gains in this space? Does Facebook have an unbeatable advantage with that towering user base? Can Google persuade people to use Hangouts? Will successful apps like WhatsApp and Viber inevitably get gobbled up, and can they turn those big user numbers into profit without alienating people? We’re not sure what the future holds, but game on!

Social Media

Facebook reportedly developing LOL meme app to try to appeal to teens

Facebook is reportedly developing an app named LOL, which will feature memes in the form of funny videos and GIF-like clips. The app is said to be in testing in a very limited private beta, but sources said that the app is "cringey."
Computing

Our favorite Windows apps will help you get the most out of your new PC

Not sure what apps you should be downloading for your newfangled Windows device? Here are the best Windows apps, whether you need something to speed up your machine or access your Netflix queue. Check out our categories and favorite picks.
Mobile

Google Fi is getting support for the next-gen messaging standard, RCS Chat

Google has been pushing the development of the RCS Chat standard, and now it's finally bringing that new standard to its own carrier -- Google Fi. With Chat, customers will get features like read receipts, better group messaging, and more.
Social Media

Invite your friends — Facebook Events can now be shared to Stories

Facebook is testing a way to make plans with friends to attend an event -- through Stories. By sharing an event in Facebook Stories, users can message other friends interested in the event to make plans to attend together.
Home Theater

Dolby’s secret recording studio app may soon exit stealth mode

In secret testing since June, Dolby's stealth recording and social network app may soon be ready to make an appearance. Dolby 234 blends unique noise-canceling tech with Instagram-like audio filters.
Business

Google is buying mysterious smartwatch tech from The Fossil Group for $40 million

Google is about to step up its smartwatch game. The company has agreed to buy an unnamed smartwatch technology from The Fossil Group for a hefty $40 million. Considering the acquisition, it's clear Google is serious about smartwatches.
Mobile

5G phones make a lot of promises. Here’s what to really expect

There has been a lot of marketing copy expounding the potential benefits of 5G networks, but a lot less on the practical implications of 5G smartphones. There's a reason for that.
Mobile

Here’s how to take a screenshot on an iPad, step by step

The ability to capture screenshots may not be the iPad's most glamorous feature, but it's one of its most useful. Here's a step-by-step guide on how to take a screenshot on an iPad, whether it's an iPad Pro from 2018 or an older iPad model.
Home Theater

Here are some common AirPods problems, and how to fix them

Apple’s AirPods are among the best fully wireless earbuds we’ve seen, but they’re not perfect. If you’re having trouble, take a look at our guide to the most common problems and what you can do to fix them.
Social Media

Here’s how to save someone’s Instagram Story to your phone

Curious about how to save someone's Instagram Story to your phone? Lucky for you, it can be done -- but it does take a few extra steps. Here's what you need to know to save Instagram Stories on both iOS and Android.
Wearables

Lack of regulation means wearables aren’t held accountable for health claims

As fitness trackers become more like health monitors, some physicians are concerned they can lead to over-diagnosis of non-existent problems. It’s already happening with wearable baby monitors.
Mobile

Here’s how to download podcasts and listen to them on Android or iOS

Podcasts have become a cultural staple. Here's how to download podcasts and listen to them on your Android or iOS device, and which apps to use if you're looking to get the most out of the format.
Business

Apple banned from distributing some iPhone models in Germany

Apple is following the FTC's lead and has sued Qualcomm for a massive $1 billion in the U.S., $145 million in China, and also in the U.K., claiming the company charged onerous royalties for its patented tech.
Mobile

Windows 10 Mobile support ending: Switch to iOS or Android, Microsoft says

A Microsoft support page detailed the company's plans to end support for Windows 10 Mobile in less than a year. Users with devices powered by the platform are suggested to switch to iOS or Android devices.