The most common Huawei P20 Pro problems, and how to fix them

huawei p20 pro security scaremongering front opinion

If you’re able to get your hands on one, the Huawei P20 Pro is sure to impress. It has an eye-catching design, a long-lasting battery, and, thanks to an unprecedented three lenses, one of the best cameras we’ve ever encountered. As impressive as it is, this phone is not perfect, and we’re not just talking about the fact that it isn’t on sale in the U.S.

We’ve gathered together some of the most commonly reported Huawei P20 Pro problems for you here, and we’re offering up workarounds and potential fixes to help you get your issues sorted out.

Glitch: Fingerprint sensor not working

Quite a few people have found that the fingerprint sensor on their P20 Pro has stopped working. We’ve seen threads about the issue on the XDA Developer forum and Reddit, among other places. For most people, it seems to be unresponsive, but others have also noted the sensor heating up and the fingerprint sensor options in the Settings menu becoming inaccessible.

  • Try going into Settings > Security & privacy > Fingerprint ID. You’ll have to enter your PIN and then you can try adding a New fingerprint.
  • If you can’t access the settings, then try a factory reset, but make sure that you back up everything first because it will wipe your phone completely. Once you’ve backed up, go to Settings > System > Reset > Factory data reset > Reset phone > Reset phone.
  • If the problem persists after a factory reset, then it could be a hardware failure. You’ll have to contact your carrier, retailer, or Huawei to find out about a repair.

Issue: Push notifications not working

A few people have run into an issue with push notifications, whether it’s a new message from WhatsApp or an incoming email from Outlook, not working as they should. When the P20 Pro is in standby, with the screen off, the notifications seem to stop and then they flood in when the phone is picked up and unlocked again. There’s a thread about it at the XDA Developers forum. This is likely due to Settings on your P20 Pro and it’s easy to fix.

Possible fixes:

  • Start by going to Settings > Battery > More (gear icon at top right) and make sure that Keep Wi-Fi on is set to Always and Keep mobile data on is toggled on.
  • Look in Settings > Apps & notifications > Apps > Settings > Special access > Ignore battery optimization and select any apps you’re having trouble with.
  • Go to Settings > Battery > App launch and toggle any apps you’re having issues with to Manage Manually.
  • Look in Settings > Wireless & networks > Mobile data or Data usage and make sure that Data saver is off.

Problem: Random reboots

There are a couple of threads on the XDA Developers forum that mention unprompted reboots. For one person, it was happening repeatedly in the Gallery app, but for others, it seems to be a bit more random when it occurs. The P20 Pro will suddenly shut down and restart itself with no apparent cause. This is an issue we’ve seen from time to time on a lot of different phones.

Possible fixes:

  • Try wiping the cache partition to begin with. Turn your Huawei P20 Pro off by holding down the Power key and then tapping Power off. Once it has shut down, hold down the Power and Volume up keys at the same time until you see the Huawei logo. Then release the Power key, but keep holding the Volume up key until you see EMUI on screen. You can use Volume down to highlight Wipe cache partition and the Power key to select it. When it’s done, use Volume up to highlight Reboot system now and the Power key to select it.
  • If the rebooting problem persists after this, we’d guess that an app or setting is to blame. The easiest way to test this hypothesis is to factory reset the phone. Back up everything first, then go to Settings > System > Reset > Factory data reset > Reset phone > Reset phone. When it’s done, try setting your phone up as new instead of restoring the backup and test to see if the rebooting problem returns. If it doesn’t, then you can start reinstalling apps selectively, watching out for a recurrence of the reboot problem.
  • If you do a factory reset and set the Huawei P20 Pro up as new and it still reboots unexpectedly, then it’s time to contact Huawei, your carrier, or your retailer.

Issue: Battery draining too quickly

We were particularly impressed by the battery life of the Huawei P20 Pro, which boasts a 4,000mAh battery. It should easily last you a day — and two full days between charges is not out of the question. Yet we’ve seen threads on the XDA Developers forum and Android Central forum about disappointing battery performance. The battery is big enough that you shouldn’t really have to bother with workarounds, but we have a few suggestions anyway. We also have an idea about a possible fix.


  • You can always go to Settings > Battery and turn Power saving mode or Ultra power saving mode on, but doing so will cut some background operations and slow performance.
  • You can save some battery life by going to Settings > Security & Privacy > Screen Lock & Passwords and toggling Always display information off.
  • You might also consider going to Settings > Battery to toggle on Darken interface colors.
  • Take a look in Settings > Battery > App launch and consider tweaking some settings to save power.
  • Go to Settings > Display and change Screen resolution from FHD+ to HD+ or set it to Smart.
  • Set the Sleep setting in Settings > Display as low as you can tolerate.

Potential fixes:

  • Back up everything first, then go to Settings > System > Reset > Factory data reset > Reset phone > Reset phone. If you restore a backup after the reset and the problem returns, then try factory resetting again and set the phone up as new. It’s possible that a setting or app in your backup is causing the problem.

Glitch: Touchscreen latency or lag

We’ve seen a couple of posts, most notably on the XDA Developers forum, about touchscreen delays or lag when people are scrolling or trying to do small, precise movements on the screen.

Potential fixes:

  • Some users have suggested going to Settings > Smart assistance > Motion control to turn things like Smart screenshot off. It’s possible these gestures are tweaking how the touchscreen responds. You should also make sure that Gloves mode is toggled off in Settings > Smart assistance.
  • A few people say that a software update has fixed the issue for them. Check in Settings > System > System update > Check for updates and see if there’s a software update available.


  • Try going to Settings > Display and changing Screen resolution from FHD+ to HD+ to see if that makes any difference.

Problem: Slow charging

Huawei’s SuperCharge system can take the battery from zero to full in about 90 minutes, but some people have had trouble getting fast charging speeds. There are a couple of threads on XDA Developers forum about this.

Potential fixes:

  • Make sure that you are using the cable and charger that came with your Huawei P20 Pro and it is plugged into a working wall outlet.
  • If your Huawei P20 Pro got wet, then it might be limiting charging speed as a safety feature. Give it some time to dry out or place it in a bowl of uncooked rice to draw any moisture out, then test again.
  • If the problem persists, contact Huawei, your carrier, or your retailer.

Issue: Microphone not working properly

We have seen a few people complaining about the microphone not working, so they can’t be heard by the other person during calls or sometimes when recording audio or video messages. There are threads on the the XDA Developers forum about this topic.


  • Hold down the Power button and tap Restart. This seems to work at least temporarily for most people. It’s possible that the problem is being caused by using Private Space, using the USB-C headphone adapter, or by using Bluetooth for audio, so you may want to restart after any of those activities.
  • If you have any apps that use the microphone, then consider removing microphone permission or uninstalling them to see if that resolves the issue. You can check via Settings > Apps & notifications > Permissions.

Possible fix:

  • Hopefully, this is just a software bug and will be fixed with an update. Check in Settings > System > System update > Check for updates and see if there is a software update available. You may also want to open Play Store, tap the hamburger icon (three horizontal lines) at the top left and tap My apps & games > Update all.

Your PlayStation 4 game library isn't complete without these games

Looking for the best PS4 games out there? Out of the massive crop of titles available, we selected the best you should buy. No matter what your genre of choice may be, there's something here for you.

Having issues with iOS 12? These fixes will help you get back on track

Apple's iOS 12 has a lot going for it, but it's not perfect and several issues have cropped to annoy people. Here are some of the most common iOS 12 problems we've heard about, with some advice on how to fix them or work around them.

Find out how to fix dropped calls, Face ID fails, and more on the iPhone X

Every smartphone has problems, and Apple's $1,000 iPhone X is no different. Here's a collection of iPhone X problems we found people complaining about, and potential solutions to fix them.

Not on my watch: How to fix the most annoying Apple Watch problems

Have you been struggling with one or several Apple Watch problems? Here, we’ve compiled a list of some of the most common issues people are having, along with a few workarounds and fixes for dealing with them.

Keep your phone flipping with the best Asus Zenfone 6 cases

With a seamless display and the innovative flipping camera system, the Asus Zenfone 6 is a unique device that proves not every phone needs to look the same. Protect it with one of the best Asus Zenfone 6 cases.

The Galaxy Note 10 might not be equipped with Qualcomm's most powerful processor

The Samsung Galaxy S10 range isn't exactly old, but Samsung is already working on the next big release. Details about the Samsung Galaxy Note 10 are making their way online, and we've gathered them all for you.

Oppo Reno 10x Zoom vs. Huawei P30 Pro camera shootout: Zooming in on the action

When Huawei introduced its zoom lens on the P30 Pro, it opened up a whole new world of photographic opportunity on a smartphone. Now, Oppo's challenging it with the Reno 10x Zoom, so we've found out which is best.

Amazon Prime Day deals are ending, but you can still get great bargains

Prime Day 2019 has come to an end for Amazon, but that doesn't mean the Prime Day deals are over. With deals from Walmart, Best Buy, and Amazon still going on, this massive shopping event is continuing on through the week.
Product Review

You don't need a gaming phone, but the Red Magic 3 will make you want one

Gaming phones have arrived, and Nubia has pulled a tempting example from its top hat in the shape of the impressive Red Magic 3. A huge display, speedy performance, and more make this a dream phone for gaming.

What's the difference between 4G and LTE ... and does it even matter?

Wireless standards are confusing -- it doesn't matter if you're talking about 4G, LTE, WiMax, or others. Here, we break down the differences between 4G and LTE so you can make sense of how they play out in real-world scenarios.
Social Media

Study suggests using emojis makes you appear more friendly — even at work

Can emojis be a clue into your personality? A recent survey suggests that emojis make a person seem friendlier and more approachable, even when used within a professional work environment.

There is no way to say pickup truck in emoji, and Ford wants to change that

Ford asked the Unicode Consortium to include a pickup truck in the database of emojis. The company is confident its request will be approved, and a blue pickup truck loosely shaped like an F-150 will be available in early 2020.

It's still worth boarding this fleet of old flagship phones if you want to save

Do you really need to blow your savings to get the latest smartphone, or is it worth looking at the top phones from yesteryear? We highlight some old flagships that are still worth buying and discuss new budget phones as an alternative.
Emerging Tech

Buying on a budget? Here's all the best tech you can snag for $25 or less

We live in a world where you can get a cheeseburger for $1, a functioning computer for $5, and thousands of HD movies for $10 -- so it stands to reason that you should be able to pick up some pretty sweet gear for $25.