Skip to main content

Facebook’s new Messenger lets you send GIFs, track packages

facebook messenger send gifs track packages
Image used with permission by copyright holder
At Facebook’s F8 Developer Conference in San Francisco, the company unleashed a new platform for users (and businesses) to use the Messenger app in all-new ways. The Messenger platform allows all kinds of third-party apps to integrate with the app, so that you can send GIFs, track packages, manage orders, and more.

Here are a couple of the different possibilities for Messenger that Facebook revealed in its opening keynote.

Send GIFs, custom scenes, and more with Messenger

Announced during Mark Zuckerberg’s keynote address, Facebook’s Messenger Platform is the first deep integration of third-party apps into Messenger, which is used by more than 600 million people each month. The program launches with more than a dozen different apps that let you send all sorts of customized, animated content. Whether it’s a fun GIF, your favorite meme, or a video clip, all kinds of rich content is coming soon to brighten up your Messenger conversations.

facebook messenger GIF
Image used with permission by copyright holder

Users can start installing third-party apps very soon, which will allow them to share even more content directly on Messenger, instead of linking to everything. Other friends and family on Messenger won’t need the app to view the content either, but can install it to send their own GIFs and videos in reply.

Track orders and get support with Messenger

Another big addition to the Messenger Platform is its integration with third-party apps for businesses. When we open an account and order something with a brand or business, we often have to also monitor our email account for a bunch of emails with our account information, order information, tracking information, and so on. All this info comes in separates emails that get sorted along with all our other mail.

These messages often get lost in the swirling vortex of our overfull inboxes, but with Facebook’s new Messenger Platform, brands can handle all of this through Messenger. Their brand name will appear as a contact in your inbox, just like messages from your friends and family already do.

messenger_business-2
Image used with permission by copyright holder

When you make a purchase while logged into Facebook on your phone or computer, the website will ask if you want to track the purchase using Facebook Messenger. If you accept, everything will be handled through a single Facebook Messenger bubble, rather than a slew of emails. You can even contact the company with support requests to change an order, request a return, or anything else you may need.

The messaging service will integrate with Zendesk, a popular customer support platform, to allow businesses to easily manage customer questions and requests that come through their Facebook Messenger page. You can even add to your current order or request a change in the thread.

There’s nothing out there quite like this new integration with Facebook Messenger, which combines the convenience of live chat with the reliability of email services. Facebook is launching its new business functionality with two partners: Everlane and Zulily. There’s no word yet on any other potential brands on board, such as the shopping giant Amazon. Nonetheless, it’s clear Facebook has big plans to bring interactivity to Messenger this year.

Joshua Sherman
Former Digital Trends Contributor
Joshua Sherman is a contributor for Digital Trends who writes about all things mobile from Apple to Zynga. Josh pulls his…
New Facebook Messenger stickers will open conversations about mental health
Facebook Logo

World Mental Health Day is here, and it serves as an opportunity to have some important conversations about mental health. Facebook wants to facilitate those conversations with new filters and stickers aimed at inviting conversations and support.

According to Facebook, while social media can be a great place to share joyful moments, private messaging is really where most people would prefer to share about their emotional needs or other serious subjects. The company conducted a survey in the U.K., U.S., and Australia, and in that survey, 80% of respondents said they felt they could be honest while private messaging.

Read more
Best Prime Day tablet deals still available: iPad, Samsung Galaxy, more
Best Prime Day Deals

Prime Day is over, but it seems like a few companies forgot to take down their Prime Day deals. Tablets are a great way to play with apps or spend a lazy day on the couch watching shows from the Prime Day streaming service deal that you might pick up as well. Just be sure to wear headphones from one of these Prime Day headphones deals so you don't annoy your family while jamming out. In any event, the following Prime Day tablet deals come from a variety of brands, including Android tablets from Samsung and Lenovo, but we've also noted a shocking number of Apple Prime Day deals for Prime Day iPad deals this year as well, so you can get a great iPad on the cheap. Here are our top picks.
Today's best tablet deals

We've rounded up our favorite tablet deals below, which includes Apple's iPads and Android tablets by brands such as Samsung and Amazon. You have to hurry if you want to take advantage of any of these offers though, as Prime Day is technically over.

Read more
Best Prime Day Apple deals still available: AirPods, MacBooks, iPads
Best Prime Day Deals

Prime Day 2024 is over, but some deals are sticking around. If you've been holding off buying an Apple product until some great Prime Day deals, then you'll be happy to know that not all the deals are over. Even better, it seems that Apple and other retailers are pulling out the stops when it comes to Apple's products, as we're seeing quite a few great deals across the board. We've collected some of our favorite deals below, but if you'd like to check out a few more options, be sure to check out these Prime Day MacBook deals, Prime Day smartwatch deals, and Prime Day headphones deals.
Today's best Apple deals

Amazon Prime Day 2024 is scheduled for July 16 and 17. We've rounded up our favorite Apple deals that are still available, but you're going to have to hurry with your purchase because we're not sure how much time is remaining on these offers. There is no guarantee they will last until midnight on Wednesday.

Read more