An iCloud bug causes iPhone 6S replacement units to lose call and message data

iphone 6s icloud bug header
If you owned a defective iPhone 6S and are about to set up a replacement unit with an iCloud backup from your first 6S, you may want to hold off.

iPhone 6S owners voiced their frustrations on Apple’s support forums recently, saying their data from Messages and Recent Calls is missing after restoring their phones from an earlier iCloud backup made with the first iPhone 6S they purchased.

The bug, which was filed on the Apple Bug Reporter on October 3, seems to affect iPhone 6S handsets that updated to iOS 9.0.1 and replacement units running iOS 9.0. Multiple threads in the forum show that the issue is caused when restoring backups from one iPhone 6S to another 6S, but the backup works just fine when restoring from an older device such as the iPhone 6, 5S, 5, or 5C.

While restoring an iPhone 6S backup to a new unit, a brief flash causes the progress bar to disappear and requires the user to do a hard reset. While the dominant problem seems to be the loss of old messages and Recent Calls data, users are also saying the failed backup is causing apps to crash, disrupting Bluetooth connections, missing photos, and losing data from the Health app. Incoming messages are also displaying out of order, and the new iPhone 6S replacements aren’t notifying users when the messages arrive.

A user going by the name of pardthemonster, who first posted about the glitch on the thread, said he does not recommend anyone risk their current phone’s data by performing a backup.

“Thus best candidates would likely be those with a test device, replacement device waiting for the iOS bug fix,” he posted in the thread.

Users in contact with Apple support representatives say the company is aware of the issue and is working on a fix.

iPhone 6S owners left without their original device after getting the replacement are relying on daily local iTunes backups, but one user posted a solution that seems to work if you have access to both phones: Make sure both the new and original iPhone 6S handsets are updated to iOS 9.1, and then run a fresh backup of the original device. Reset the second phone to its factory settings, and then you should be able to restore from the backup on the new device.

Mobile

5G your old phone: HTC’s 5G Hub is now available for pre-order from Sprint

HTC almost made a phone. The HTC 5G Hub runs Android 9 Pie, has a Qualcomm 855 processor with the X50 modem, 4GB of RAM, and an HD touchscreen -- but it's a hot spot designed to connect to 5G networks.
Mobile

These 100 best iPhone apps will turn your phone into a jack-of-all-trades

The iPhone is the most popular smartphone in the world, and we want to bring out the best in yours. Behold our comprehensive list of the best iPhone apps, from time-saving productivity tools to fun apps you won’t be able to put down.
Mobile

If your iPad screen is cracked or shattered, here's how to get it fixed

Your iPad is a delicate piece of equipment and even if you handle it carefully accidents can happen. We weigh the pros, cons, and costs of Apple extended warranties, third-party repairs, and even do-it-yourself solutions to guide you.
Social Media

Twitter sorry for mistakenly storing and sharing some users’ location data

Twitter has revealed that a bug led to it accidentally storing and sharing location data for a number of iOS users. The issue, which has now been fixed, affected those operating more than one Twitter account from the app.
Mobile

Pixel 3, Pixel 3a slowdowns reportedly caused by Google’s Digital Wellbeing

Some Pixel 3 and Pixel 3a owners have reportedly solved the slowdown issues on their devices by deactivating Google's Digital Wellbeing. However, it remains unconfirmed if the feature is indeed negatively affecting the smartphones.
Gaming

Get ready to slay spiders and skeletons in real life with Minecraft Earth

Minecraft Earth is the new augmented reality mobile game that uses the Minecraft engine. We have everything you need to know including the release date, features, price, phone compatibility, and more.
Mobile

The Realme X is so cheap and so good that it defies the rules of economics

The Realme X has a 48-megapixel camera, an in-display fingerprint sensor, an AMOLED screen, and a Snapdragon 710 processor, yet it costs from $220. We've tried out the phone to see if it's too good to be true.
Mobile

Grab it as soon as it pops up: The OnePlus 7 Pro is now available for sale

The OnePlus 7 Pro has been revealed, and it's a monster of a phone with a stunning redesign, a pop-up selfie camera, powerful flagship specs, and a price that's hundreds of dollars less than the competition.
Mobile

Mad U.K. retailer slashes 99% off Google Pixel 3a price for a few lucky buyers

The Google Pixel 3 and Pixel 3 XL are considered to be two of the best Android smartphones, but it looks like Google could be prepping a midrange line. Say hello to the Pixel 3a and Pixel 3a XL.
Mobile

How to use recovery mode to fix your Android phone or tablet

If you’re having a problem you can’t seem to resolve with your Android device, or maybe you want to update it or wipe the cache, recovery mode could be what you’re looking for. Here's how to get your Android phone into recovery mode.
Home Theater

Why you can’t buy Car Thing, Spotify’s first hardware device

Spotify created a voice-activated, in-car device that lets you listen to music and podcasts. But Car Thing, as it is known, is not for sale. Instead, it will be used to gather data from a limited set of customers.
Social Media

Be the master of your own Insta-verse with multiple Instagram accounts

Whether you own a small business or have separate Instagram accounts for your five cats, we'll walk you through the process of switching between your multiple accounts on your Apple or Android devices.
Mobile

Can Apple or Samsung steal the OnePlus 7 Pro's flagship killer title?

OnePlus has long been the go-to for flagship specs under a flagship price. But now Apple and Samsung have challengers in the arena, and they want the Flagship Killer crown for themselves. Who wins? We found out.
Deals

Turn your Apple tablet into a laptop with one of these iPad keyboard cases

A keyboard case serves to both protect your iPad and give you a set of laptop keys. You don’t have to shell out tons of cash for a good one, either; if you’re looking for a way to turn your iPad into a 2-in-1 laptop, check these deals…