25 iPhone 6S problems and how to fix them

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Glitch: Live wallpapers not working

Quite a few people are finding that they don’t have the option to choose live wallpapers on their iPhone 6S, or that they don’t animate properly.

Potential solutions:

  • Make sure that you don’t have Low Power Mode turned on, because it disables live wallpapers. You’ll find it in Settings > Battery.
  • Sometimes switching to a static image and then back again will get it working. Go to Settings > Wallpaper > Choose a New Wallpaper and pick an image from Stills. Now, go back in and change to the wallpaper you want in the Live.

Bug: Battery percentage gets stuck

A number of people have found that the battery icon on the iPhone 6S or 6S Plus can get stuck and stop updating. You may think you have plenty of remaining battery life, but actually the battery percentage icon is no longer accurate.

Potential solutions:

  • If you restart your iPhone, that should temporarily resolve the issue. Press and hold the Sleep/Wake button, drag the slider to turn off, and then press and hold Sleep/Wake to turn it on again. Alternatively, you can hold down the Sleep/Wake and Home buttons together until you see the Apple logo on your iPhone screen.
  • Apple has suggested that this is related to manually changing the time. Go to Settings > General > Date & Time and make sure that Set Automatically is turned on.

Problem: Apple ID Verification keeps popping up

Some iPhone 6S owners have been getting irritated because “Apple ID Verification” keeps popping up asking for their password. You should be able to tap Settings and just enter your password, but sometimes it will just keep popping up, even when you’ve done that.

Potential solutions:

  • Begin with a simple restart. Press and hold the Sleep/Wake button and then drag the slider to turn off, then press and hold Sleep/Wake to turn it on again.
  • A lot of people seem to have found success by simply going to Settings > iCloud and tapping Sign Out at the bottom. Then going back in and signing in again. If you have multiple devices signed in, then you might want to try signing out on all of them.
  • You could also try going to Settings > iTunes & App Store and sign out, then sign in again.
  • If that didn’t work, it’s worth resetting your settings via Settings > General > Reset > Reset All Settings. You’ll have to put some passwords in again and set a few things up, but it won’t delete any data and it might resolve the issue.
  • Make sure you have the latest software via Settings > General > Software Update.

Issue: Can’t connect to cellular network

If you’re having trouble connecting to your mobile network or picking up 4G LTE, then you’re not alone. There are various reasons why you might end up with no service, or why your connection might drop frequently.

Potential solutions:

  • Start by going to Settings > Cellular (or Mobile) and make sure that Cellular Data is on and you have Enable LTE set to Voice & Data.
  • Try restarting your iPhone 6S or 6S Plus. Press and hold the Sleep/Wake button and then drag the slider to turn off, then press and hold Sleep/Wake to turn it on again. Alternatively, you can hold down the Sleep/Wake and Home buttons together until you see the Apple logo on your iPhone screen.
  • You may need a carrier update. Make sure you have Wi-Fi on and you’re connected to the Internet, then go to Settings > General > About. If there is an update available, you should get a prompt. You can also look under Carrier to see what version of carrier settings you’re on.
  • Try taking the SIM card out and putting it back in again. If it still doesn’t work, then try removing it and see if it works differently in another phone. It may be best to order a new SIM card.
  • Make sure there are no problems with your settings by wiping them via Settings > General > Reset > Reset Network Settings. You’ll have to set up some connections and passwords again.
  • Make sure that it isn’t just the coverage in your area. Can other phones on the same network get connected? You might want to check in with your carrier and find out what coverage you should expect.
  • Make sure you have the latest iOS update via Settings > General > Software Update.

Problem: iPhone 6S won’t turn on

Are you worried because tapping that Sleep/Wake button is failing to bring your iPhone 6S to life? Maybe it just turned off unexpectedly and now it won’t wake up.

Potential solutions:

  • Try holding down the Sleep/Wake and the Home buttons together. Hold them down until you see the Apple logo. You may have to hold them for up to 30 seconds.
  • Maybe the battery is dead. Try plugging your iPhone 6S into the charger and leave it for at least half an hour before trying step one again.
  • If it still doesn’t respond, then try plugging your iPhone into your computer and launching iTunes. It may recognize your iPhone and indicate that it’s in recovery mode. If so, you should try restoring it.
  • If it still won’t wake, then it’s time to contact Apple or visit an Apple Store.

Glitch: Flashlight not working

If you find that your flashlight isn’t working on your iPhone 6S, then don’t worry, because it should be relatively easy to fix. Some people have found that the flashlight icon is greyed out, so it can’t be turned on, others report the flashlight turning itself off before the screen freezes.

Potential solutions:

  • Double tap Home and swipe up all open apps. Then, press and hold the Home button and the Sleep/Wake button together until you see the Apple logo. This will generally fix the issue.
  • Take a look in Settings > General > Accessibility and make sure LED Flash for Alerts is turned off.
  • If the problem persists, then it could be an app causing it. Search through your apps for anything that uses the flash and try uninstalling it.

Bug: Tapping links in Safari causes freeze

A lot of people ran into a serious bug after updating to iOS 9.3. Tapping and long pressing hyperlinks in Safari, Mail, Messages, Notes, and other apps could cause the app to freeze, become unresponsive, or to crash.

Workarounds:

  • Double click the Home button and swipe Safari or any other problematic app up. Then, hold down the Home and Sleep/Wake buttons together until you see the Apple logo. The problem may return.
  • Go to Settings > Safari > Advanced and toggle JavaScript.
  • Use Google Chrome instead of Safari.

Solution:

  • Apple released a fix for this bug in iOS 9.3.1. Connect your iPhone to your computer and fire up iTunes, or go to Settings > General > Software Update to install it.

Issue: Touchscreen unresponsive

If you find that the touchscreen on your iPhone 6S sometimes locks up and doesn’t respond to touch at all for five to 10 seconds, then you’re definitely not alone. This is a common problem, with no obvious cause or universal fix,. However, there are some things you can try.

Workaround:

  • Some people report success after turning ‘Hey Siri’ off. Go to Settings > General > Siri and toggle off Allow “Hey Siri”.

Potential fixes:

  • Make sure that your screen isn’t dirty and try removing your case to see if it makes any difference.
  • Hold down the Home and Sleep/Wake buttons until you see the Apple logo on screen. The problem might come back.
  • Try connecting your iPhone 6S to your computer and launching iTunes. Select your device, and under Backups, click on This computer. Then, select Encrypt iPhone backup, click on Back Up Now, and when it’s done, tap Restore iPhone. When the proces i complete, you can restore your phone from the backup you just made.
  • If that didn’t work, try going to Settings > General > Reset > Erase All Content and Settings. Make sure that you have backed up before you proceed. Once your iPhone is wiped, don’t restore your backup. Try testing it as a new iPhone and see if the problem persists. You’ll have to install apps, move files, and manually tweak settings, but you may decide it’s worth it if the issue is gone.
  • If the problem still persists, then it’s time to contact Apple, your carrier, or your retailer and ask about a replacement handset.

Problem: AirDrop not working

You may have trouble with AirDrop from time to time. Maybe it’s not showing up in Control Center at all, perhaps the option to share with AirDrop doesn’t show when you tap share, or maybe it’s there but it doesn’t actually work when you tap it.

Potential fixes:

  • If you don’t see AirDrop in Control Center, then go to Settings > General > Restrictions and make sure that AirDrop is toggled on.
  • When AirDrop isn’t working, open Control Center and turn Wi-Fi and Bluetooth off, then press and hold the Home and Sleep/Wake buttons until you see the Apple logo. Afterward, launch the Control Center, tap AirDrop > Everyone, and try using AirDrop through the share option on your file or photo. Remember to go back and switch to Contacts Only or turn AirDrop off once you have it working again, or you could be exposing your iPhone to people you don’t know.

Glitch: iPhone won’t charge

There have been some reports of charging problems with the iPhone 6S. For some people, plugging it in has no effect and that lightning bolt doesn’t pop up next to the battery icon. This can actually happen to any model of iPhone and the troubleshooting steps are always the same.

Possible fixes:

  • Start by turning it off and on again. Just hold down the Home and Sleep/Wake buttons together until you see the Apple logo. This will often resolve the issue.
  • If you’re using a third-party charger or cable, then switch to the one that came in the box with your iPhone 6S or look for one that’s MFi-certified.
  • Still having trouble? Try plugging your charger into a different power outlet. You could also try plugging the cable into another wall charger or try it in a USB port on your computer or laptop.
  • Take a close look at the charging port on your iPhone 6S and both ends of your charging cable. If there’s any dust or debris in there, you should gently blow it out, carefully use compressed air, or use an old toothbrush to clean it.
  • If you haven’t already, then check your cable for signs of wear and tear. They don’t last forever. Try using an alternative cable.
  • If nothing works, then it’s time to contact Apple, your carrier, or your retailer.
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