Samsung brings 400 new jobs to South Carolina with a new customer care center

Samsung customer service is getting a major upgrade. On Thursday, July 12, the South Korean technology company announced the opening of a new so-called “consumer care center” located in Greenville, South Carolina. The enormous facility spans nearly 35,000 square feet and seeks to bring best-in-class care resources to customers in the United States.

As Samsung grows more popular in the U.S., the company is looking to bring improved connectivity between its products and services, an ensure that support systems are available for its hardware. Today, nearly three out of four American households own at least one Samsung device, and nearly a third of households across the country own three or more Samsung products. As these numbers continue to grow, Samsung is looking for ways to create what it calls “continuous user experiences.”

“The way consumers are using technology devices is changing. We are entering a world in which the way consumers use and switch technology products is constant and seamless,” Michael Lawder, senior vice president of Customer Care at Samsung Electronics America, said in a statement. “Today’s announcement goes beyond our commitment to providing superior care for Samsung products, and ensures that Samsung customers are able to receive world-class education, training, and support to connect their products and maximize their use however and whenever they would like.”

Thanks to the new customer care center, Samsung will be creating 400 additional jobs in South Carolina by 2020, 200 of which will be realized within this year alone. The center will boast two advanced training centers for onsite agents, as well as a display center for all of the company’s most recent products across a wide range of categories. There will also be a private and secure video chat support area, and a connected living lab with products from both Samsung and competitors, so that customers can perform on-site comparison testing.

“When Samsung announced its intentions to build a manufacturing facility in Newberry, they told the people of South Carolina that they were dedicated to our community,” South Carolina governor Henry McMaster said. “At every opportunity, this fantastic company has demonstrated that commitment, and today’s announcement that will create 400 new jobs in Greenville is just further proof that Samsung will be here for a very long time, investing in South Carolina and creating jobs for the people of our state.”

Home Theater

Get ready to ditch your amplifier: New LG TVs add a powerful way to go wireless

WiSA, a wireless technology designed for high-end home theaters, might finally start seeing more love. LG's top-tier 2019 TVs will be WiSA certified, and that could mean a new wireless future for premium surround sound.
Computing

Hololens 2 could give the Always Connected PC a new, ‘aggressive’ form

Microsoft is said to be leaning on Qualcomm to power its Hololens 2 headset. Instead of Intel CPUs, the next Hololens could use a Snapdragon 850 processor, allowing it to benefit from the always-connected features.
Emerging Tech

New experiment casts doubt on claims to have identified dark matter

A South Korean experiment called COSINE-100 has attempted to replicate the claims of dark matter observed by the Italian DAMA/LIBRA experiment, but has failed to replicate the observations.
Mobile

Qualcomm's 3D Sonic fingerprint sensor could make your next phone more secure

Almost exactly a year after the launch of the Snapdragon 845, Qualcomm took the wraps off of its next-generation mobile platform, the new Snapdragon 855. The new chip puts an emphasis on A.I. performance.
Mobile

New Moment photo cases and lenses are a big plus for the OnePlus 6

Moment has announced that it is now releasing photo cases and lenses for the OnePlus 6 and OnePlus 6T, giving owners of those phones the ability to add on some high-quality photographic accessories.
Mobile

Vivo Nex Dual Display Edition: Everything you need to know

The Vivo Nex Dual Edition is the gorgeous flagship we need to close out 2018. In addition to dual screens, the Nex Dual Edition has some other awesome features. Here's everything you need to know about the new Vivo Nex Dual Edition.
Deals

REI clearance sale extends discounts on Garmin, Fitbit, and GoPro devices

Beyond the things you typically expect to find at REI — like tents, skis, and jackets — there are tons of great deals on quality tech foryour outdoor adventures. From smartwatches to action cameras, here are the best tech deals.
Mobile

On a budget? We found the best affordable smartphones you can buy

Here are the best cheap phones for anyone working with a tight budget, whether you're a fan of stock Android or marathon battery life. Find out what you can get for under $500 or far, far less as we round up the best budget smartphones.
Home Theater

Set your ears free with the best completely wireless earbuds

If you can't stand the tangle of cords, or you're just excited about completely wireless earbuds, you're going to need some help separating the wheat from the chaff. Our list serves up the best wireless earbuds around.
Mobile

Put down the controller and pick up the best phones for gaming on the go

Which phones are the best if all you want to do is play some mobile games? We've done the hard work and put together a list of the best gaming phones on Android and iOS, so you can keep playing and winning.
Social Media

#ThrowbackThursday is only the start: Instagram hashtags for every day of the week

Not getting your hashtag fill with #ThrowbackThursday or #ManCrushMonday? Here's a list of some of the more popular Instagram hashtags, so you can outfit your next post with the proper tag, regardless of what day it is.
Mobile

Protect your new iPhone with one of our favorite iPhone XR cases

Apple's new iPhone range is the toast of 2018, with beautiful style and more power than you can shake a stick at. But beauty can often be fragile -- keep the damage to a minimum with the best iPhone XR cases.
Computing

A dead pixel doesn't mean a dead display. Here's how to repair it

Dead pixel got you down? We don't blame you. Check out our guide on how to fix a dead pixel and save yourself that costly screen replacement or an unwanted trip to your local repair shop.
Mobile

Apple's iOS 12.1.1 makes it easier to switch cameras in FaceTime

After months of betas, the final version of iOS 12 is here to download. The latest OS comes along with tons of new capabilities, from grouped notifications to Siri Shortcuts. Here are all the features you'll find in iOS 12.