“We have put our customers at the top of our priority list at T-Mobile,” said Sue Swenson, chief operating officer for T-Mobile USA, Inc. “As a result, our efforts are focused on providing our customer service and sales professionals with the training and tools needed to create the best possible service experience. The J.D. Power and Associates ranking reinforces that we are focused on the things that matter most to customers.”
While T-mobile may not have the best nationwide coverage, their customers are happy overall. The award was given because T-mobile answers customer’s calls promptly and resolves customer issues, often during the first call.
The 2005 Wireless Customer Care Performance Study is based on responses from more than 8,300 wireless customers. Interviews were conducted in March and April
This is the second year in a row that T-mobile has won this award.
In other news, AT&T/Cingular tops customer complaints according to a study by Consumer Reports. AT&T/Cingular is the nation’s largest wireless customer, but has the worst combined complaint record for 2004. The report gave Verizon top honors with the least amount of customer complaints. You can read more here.
