The Airbnb horror story continues

airbnb-ransacked-horror-story-carouselEarlier this week, we shared a horrifying story told by an Airbnb user whose apartment was burglarized after renting out her apartment using Airbnb. The site allows users to rent rooms or entire houses and apartments to short-term guests, and was valued at one billion dollars.  To catch you up with the situation EJ, as she is known, rented out her San Francisco apartment for one week to a fellow Airbnb user. When EJ returned home she found her house burglarized, vandalized, and in a horrible state. EJ’s original blog post talked not just about the crime and how it affected her, but also about Airbnb’s response, which at the time was stellar.

EJ’s new post gives us a clearer timeline of events, and responds to many people’s comments and concerns. One such person was Airbnb CEO Brian Chesky, who authored a guest post on TechCrunch. Chesky’s post mentioned that not only has the Airbnb team been in close contact with the victim, but they are happy to report that a suspect was caught. He also talks about how they have done everything they could have done to assist EJ in her time of need. He went on to say how the company is beefing up security on the site, and adding several safeguards for its users. By the end of his post, it seemed almost as though everything was cleaned up, and everyone was readying to move forward.  Chesky’s post went over very well with readers in the comment section, with several people showing support for the company and what it has done to remedy the situation.

After, EJ went back to her blog to attempt to clear up some misinformation that has been floating around the Web. She focuses her energy on Chesky’s post, which she basically said is completely false in reference her situation. EJ first contacted Airbnb on June 24 and openly said that they were very helpful over the phone, but once she posted her original blog post on June 29 all the calls from the company stopped. Airbnb went into damage control mode and no longer assisted her in rebuilding her life. One of the few instances when Airbnb did contact EJ after the blog was posted was when a co-founder “addressed his concerns about the blog post, and the potentially negative impact it could have on his company’s growth and current round of funding.” It appears that if the company did the right thing originally in June, this story would have never been made public almost a month later.

We all hope that EJ is able to recover from this horrible event, both emotionally and financially. We also hope that Airbnb takes some action to help EJ and not just attempt to use some PR lingo to spin this event into something it isn’t. If we hear anything more on the status of this story we will keep you posted.

Photography

For Monaris, it’s a photography career launched on an iPhone and Instagram

On Instagram, she's known just as Monaris. But street photographer Paola Franqui has built a following largely with an iPhone and a smile. We sat down with her to talk photography, style, and Instagram, of course.
Movies & TV

The best shows on Netflix in August, from ‘Arrested Development’ to ‘Dark Tourist’

Looking for a new show to binge? Lucky for you, we've curated a list of the best shows on Netflix, whether you're a fan of outlandish anime, dramatic period pieces, or shows that leave you questioning what lies beyond.
Movies & TV

The best movies on Netflix in August 2018, from ‘Blue Valentine’ to ‘Jurassic Park’

Save yourself from hours wasted scrolling through Netflix's massive library by checking out our picks for the streamer's best movies available right now, whether you're into explosive action, subdued humor, or anything in between.
Movies & TV

David Harbour is 'taking risks' with Jim Hopper in 'Stranger Things' season 3

With a sophomore season as strong as its first, Stranger Things is now moving on to season 3. Here's everything we've learned so far about the Netflix series' upcoming third season.
Social Media

Three million people quit Snapchat after the redesign

After a million users signed petitions to get the old Snapchat back, the network's user count is showing the early results of the changes with a three-million-user drop in daily active users.
Social Media

Facebook wants to help you find a mentor with its latest Groups feature

Facebook is designed for connecting to other people -- so why not mentors? Today, Facebook launched a program inside Groups that allows for two users to go through a mentorship program together.
Features

The numbers don’t lie: Facebook is faltering. So what will eventually replace it?

Facebook is faltering, and the data prove it. User growth is slowing, employee outlooks are dipping, and young people are looking elsewhere. But for Facebook to fail, an alternative must arise. Who will it be?
Social Media

Facebook’s less cluttered friend list feeds are no more

Facebook friend feeds created a more curated news feed -- but not anymore. Facebook discontinued the feature, saying it wasn't widely used. The move will help the network focus on improving the news feed, the company says.
Photography

Starting a vlog? Here are the best cameras to buy

Any camera that shoots video can be used to vlog, but a few models stand out from the crowd thanks to superior image quality, ergonomics, and usability.
Mobile

Marco? Polo! Let's explore the app known as the 'video walkie-talkie'

Marco Polo has been dubbed the "video walkie-talkie," but how does the video messaging app stack up against competitors like Snapchat and Instagram? From unique filters to personalized video messages, we explore the Marco Polo app.
Social Media

Kids can now initiate a friend request on Messenger Kids by using a password

Facebook's messaging app for the under-13 crowd required parents, not kids, to initiate the process of adding a friend. Now kids can start the process by using a unique passphrase -- a feature that still requires parental approval.
Photography

The Nixplay Iris might just make digital picture frames cool again

The digital picture frame's popularity has fizzled because of time-consuming updates and low quality -- but can a Wi-Fi connected frame change that? The Nixplay Iris is an 8-inch smart digital picture frame that wireless updates photos.
Social Media

Instagram hackers are changing account info into Russian email addresses

Have you logged in to your Instagram lately? A hack circulating this month has Instagram users locked out of their accounts because a hacker changed all the profile data, according to a report.
Social Media

New deal suggests Facebook is looking to add sweet interactive tools for Live

Facebook now owns a company that specializes in creating interactive live video experiences with polls, viewer comments, and more. Vidpresso says the change will help it bring the interactive tools to more users.