The Moto G is still one of the best budget phones on the market and it delivers an experience that’s better than its price suggests. As great as it is, no phone delivers perfection. Now it’s time we turn our attention to Moto G’s known problems. Every phone has bugs, and here is how to deal with the Moto G’s most common.
Updated on 7-13-2015 by Simon Hill: Reformatted, tweaked text, updated call volume glitch, and added problems on contacts stopping, keyboard disappearing, and blank or pale screen.
Bug: Unfortunately, Contacts has stopped
This is a really common bug for Moto G owners, but it’s not confined to this model of phone. For some people, the message pops up fairly randomly, others have it pop up specifically when they receive an incoming call, which is obviously very inconvenient. There are some things worth trying, but backup your contacts first.
- Start by going to Settings > Apps and then scroll over to the All tab. Find Contacts and Contacts Storage. Try tapping Clear cache and Clear data.
- This bug could be related to another app that tries to sync or backup your contacts. A number of people found success by signing out of the Google+ app or disabling it, though there are reports that an update has solved the issue with Google+. It could also be related to Facebook, or any other app that accesses your contacts.
- You could try clearing the cache partition. This will just remove temporary files, and it can often help your phone to run better, especially after an Android update. Assuming you’re running Lollipop, turn the Moto G off. Press and hold Volume down and Power at the same time until you see boot options on screen. Now use Volume down to highlight Recovery and Volume up to select it. When you see the broken Android on screen, hold down Power and Volume up together. You should get the recovery menu. Use Volume down to highlight wipe cache partition and Power to select. When it’s done, press Power to select Reboot system now.