Skip to main content

How to get a refund from the PlayStation Store

If you’ve accidentally bought a PS4 game or regret hitting that purchase button, then our guide will tell you exactly what you need to do to get a refund from the PlayStation Store. Luckily, with most of the content you purchase via the PlayStation Network, you don’t have to live with the consequences of your actions. Instead, you can pretty easily request a refund to your account, which you can then use to fund your next (hopefully more calculated) game purchase. For more information, you can view Sony’s official store cancellation policy.

How to get a refund from the PlayStation Store

To get a refund from the PlayStation Store on a purchase you’ve made – whether it be for a game, season pass, DLC, or PlayStation Video title – you need to have made the digital purchase within the last 14 days. Additionally, you cannot have started downloading it on your PlayStation 4 or other PlayStation device.

Pre-orders work a little differently. If you pre-ordered a game and decide later that you don’t want it, you can request a refund up until the day it comes out. This can be done even if you pre-ordered the content months ahead of time. If you pre-ordered a game with fewer than 14 days to go before its release, you will have up to 14 days to cancel the pre-order and get your refund. This means that if you pre-ordered it a week before launch, you have until a week post-launch to request your refund.

To start the refund process:

  1. Choose to chat with a Sony representative on the official PlayStation support website.
  2. On the page that pops up in your browser, select Sony Account Help.
  3. Next, ignore the options that come up regarding your account or billing, and instead choose the Contact Us tab.
  4. From here, you’ll be asked to give your first name, along with your PSN ID and the email you used to create your account.
  5. Once you’ve done this, you’ll be connected to a representative.
  6. The Sony specialist you chat with will need to know the title you purchased and wish to receive the refund for. Give them this information, and you should receive the full cost of the title as funds added to your PlayStation Store wallet within the next one or two days.

Exceptions and caveats

Video games aren’t breeding murderers (just hate-fueled bigots)

Unlike Steam’s refund policy, you cannot get your money back for a PlayStation Store game simply because you didn’t like it. Even if you’ve only started the downloading process for a game and haven’t actually played it or fully installed it yet, that game is now no longer eligible for a refund. The one exception to this is if the content is truly faulty and you can somehow prove this to the representative, then you will still be able to get your refund back.

The one downside to getting your PlayStation Store refund is that you can only get the cashback as a balance on your account, even if you used a credit card. This is because funds are technically added to your wallet and then used for purchases, therefore you cannot have the purchase refunded directly to your card.

Editors' Recommendations

Gabe Gurwin
Former Digital Trends Contributor
Gabe Gurwin has been playing games since 1997, beginning with the N64 and the Super Nintendo. He began his journalism career…
How to get the Punisher in Resident Evil 4
The punisher stats and details.

Leon's arsenal of weaponry in the Resident Evil 4 remake includes all the fan favorites from the original. While you begin the game with just a single pistol, you will quickly find and unlock a wide range of weapons to not only purchase, but also invest upgrades into. One such returning handgun is the Punisher. This is a powerful gun you can get your hands on early if you play your cards right, but in a different way than it was obtained in the original version. If you want to experiment with all the guns at Leon's disposal, here's how you can add the Punisher to your attaché case in Resident Evil 4 remake.
Where to get the Punisher

In the original Resident Evil 4, you got the Punisher for free simply by shooting all of the Blue Medallions in the Farm area of the game. Unfortunately, while you will still earn some useful cash for shooting them all in the remake, you won't be getting a free gun out of the deal. This time, starting in Chapter 2, the Merchant will start offering to sell the Punisher to you for 5 Spinels.

Read more
How to get the TMP in Resident Evil 4
Leon Kennedy walking in the Resident Evil 4 remake.

Resident Evil 4 has a handful of really great guns to pick from as you slay hundreds of baddies throughout its spooky Spanish village, and in most cases, you'll need to push through a lot of chapters to get to some of the best ones the game has to offer. But in the case of the TMP – Resident Evil 4's small and deadly SMG – you'll actually be able to get it relatively early in the adventure. While it may not be the best weapon in the game, it's a nice option to have on you for filling larger enemies with bullets. We'll tell you where you can get your hands on it below.
Where to buy the TMP and why you should
The TMP is available beginning in Chapter 3 of the campaign. Simply speak to the merchant once you come across him, and he'll have the TMP for sale. If you need some extra money to pick it up, sell a few treasures or slay some enemies.

The real question is whether or not the TMP is worth the investment, and the answer is a resounding "yes" for most players. Given Resident Evil 4's penchant for throwing large groups of foes at you at once, it can be very useful to have a weapon that can handle such onslaughts. The TMP is great for spraying these mobs of enemies with bullets to keep them at bay, especially given that the gun has a very large magazine, meaning that you can keep firing for quite a while without worrying about reloading.

Read more
PS4 vs. PS5
PlayStation 5 controller and PS5.

The Sony PlayStation 5 has been on the market for a few years now -- and although it may not be the world’s fastest console, it’s a significant upgrade over the PlayStation 4. With a whole new architecture, superior resolution support, and faster storage thanks to the SSD, the PS5 console is better than the PS4 in almost every way.

From specs to design details to its expected game lineup, we know everything there is to know about the next-generation console. There’s a lot to talk about here, so let’s waste no time in comparing PS4 vs. PS5.

Read more