If you find yourself regretting a purchase in Fortnite, this guide will go over how to refund skins and other various cosmetics as well. One of the biggest reasons is its extensive selection of skins and cosmetics that you can earn or purchase to make your character look just as you like.
Skins are a badge of pride for some players, a long-term goal for others, and a celebration of the phenomenon that Epic Games has created for others — but that doesn’t mean you can’t be disappointed. Luckily, Fortnite does have a refund system where players can submit a refund request form. You can submit a refund request in from any version of the game, but there are limitations to this process that may pose some questions that we’ll go over in this guide.
How to refund a skin in Fortnite
- Begin by heading to the main lobby and pressing the start button or selecting the options icon in the very top right corner of your screen.
- Next, select the gear icon that says settings on the right side of the options.
- Navigate all the way over to the farthest tab on the right where the icon resembles a person.
- Look under the Content section of your account for the lifetime refund request area.
- Under Content and to the paragraph that goes over the refund restrictions, select the option to submit a request.
- Select that and it will take you to another screen that shows all the items you have that are eligible for a refund. If you find that you have no items available for refund, you can try checking out Billing Support on the Epic Games website or submit a ticket. Eligible items that show up here have been purchased within the last 30 days and you can get a refund for them.
- Select the item you want a refund for, and on the next page, choose the reason why you want a refund. There are three options to choose from and they won’t affect whether or not you get a refund. Just make sure to select the one that best suits your situation. If you accidentally purchased this or meant to get something else, be sure to select that one. If your child or someone else made the purchase without your supervision and/or permission, be sure to select the unauthorized purchase option. Lastly, if you simply aren’t happy with the skin or don’t want it, choose the “item not as expected” option.
- Once you select your reason, you’ll be taken to the final screen where you will confirm your refund request. It will show you the value of the item in V-Bucks so you can know what you will be getting back through the refund.
- Submit the return request. Once the request is sent to Epic Games, it should be quickly accepted and you should find the V-Bucks in your account shortly thereafter.
What if I can’t get a refund in Fortnite?
It’s important to note that there is a limitation on what items you can refund in the game. You can refund cosmetic items like skins, outfits, emotes, parachutes, and so on. These aren’t just limited to the skins that you purchase in the item shop. But you can’t refund skins or any of those other items you earned through unique events, challenges, or Battle Pass. The rule of thumb is, if you didn’t spend money or V-Bucks directly on the skin then you can’t refund it.
You can’t refund the Battle Pass itself so be absolutely sure you really want it before spending money on it. Additionally, you can’t refund purchases on V-Bucks. This is the virtual currency that is used to buy cosmetic items in Fortnite, and while you can refund skins for V-Bucks, you can’t refund V-bucks for real-world money.
Now, the other caveat is that you can only refund items on your account up to three times. Once you have refunded three items, you won’t be able to refund anything else at all on that specific account. As of right now, there is no specified time period for this restriction so expect this limit to be permanent unless Epic Games changes it in the future.
Lastly, any item you wish to refund must have been purchased within the last 30 days.