Skip to main content

August pauses shipments of its smart doorbell to correct video problems

August View video doorbell
Terry Walsh/Digital Trends

When you buy a new device, the last thing you want is to run into problems making it operate properly. However, that’s been the experience for many August View customers. The August View is August’s most recent addition to the market: A high-resolution smart video doorbell. The August View boasts two-way audio, motion detection, and streams and captures 1440p video.

The higher resolution immediately set the View apart from the competition. The Ring line of smart doorbells only stream in 1080p, and although Nest Hello can stream at 1,600 x 1,200 resolution, it requires wired installation. A better-quality lens minimized distortion and provided one of the clearest doorbell views to date.

Unfortunately, early adopters began to experience less-than-optimal performance due to the View’s battery operated nature. The device took a long time to wake up, which resulted in many users reporting video capture of a person walking away with no view of their face. While the push notifications worked as they should, loading the livestream allegedly took as much as 20 seconds or longer.

Users also reported poor exposure settings for the first few seconds of a video clip and limited motion-sensing functionality. While connectivity issues are worrying, the main area of concern is in the video quality of the device. An inability to see the person approaching your front door in time essentially renders the security functions useless.

To August’s credit, the company is aware of the problems and is making strides to correct them. In a statement released on Friday, April 26, August said it is pausing all shipments of the August View. Current customers have the option to keep their current device and receive a full refund in exchange for feedback on further testing. The company intends to implement “critical changes” in the days to come to correct these issues.

Customers have until May 3 to request a full refund. Customers that have not activated their units or do not wish to provide feedback can contact the retail store they purchased their device from to initiate return procedures.

August intends to sell the View again in the future once the obstacles and streaming difficulties have been worked out.

Editors' Recommendations

Patrick Hearn
Former Digital Trends Contributor
Patrick Hearn writes about smart home technology like Amazon Alexa, Google Assistant, smart light bulbs, and more. If it's a…
Ring Battery Doorbell Pro vs. Nest Doorbell: Which is the better video doorbell?
The Ring Battery Doorbell Pro installed near a door.

The Ring Battery Doorbell Pro is one of the newest video doorbells on the market, offering premium features along with the simplicity of a battery power source. It's a fancy piece of smart home tech -- but how does it stack up to the always-popular Nest Doorbell? The two video doorbells bring many of the same features to your front door, though there are a few key differences you'll want to be aware of before making a purchase.

Here's everything you need to know about the Ring Battery Doorbell Pro and Nest Doorbell -- including a look at their installation process, standout features, and pricing details -- before adding one of them to your smart home.

Read more
Should you buy a wired or wireless video doorbell?
A Eufy video doorbell installed near a door.

Video doorbells come in a variety of styles, but they typically fall into one of two categories -- wired or wireless. You'll find both categories available from big names like Ring, Arlo, and Google, making it easy to snag a great product regardless of which style you prefer.

But should you buy a wired or wireless video doorbell? It's not easy making that decision, as both installation types come with various advantages and disadvantages. Here's a comprehensive look at both types of video doorbells to help you decide.
How does a wired video doorbell work?

Read more
Check out these Ring video doorbell alternatives that don’t require a subscription
A Eufy video doorbell installed near a door.

Ring is one of many companies that lock video doorbell features behind a monthly paywall. Unless you're forking out cash every month, you won't have full access to everything your device can offer. The brand also recently instituted a price hike -- and some shoppers are so frustrated that they've started looking elsewhere for their security needs.

If that's you, or if you'd like to find an easy way to cut down your spending this year, here's a look at four Ring alternatives that don't require a subscription. Some of these may offer optional subscriptions, but even if you don't pay, you'll have access to a wide range of features that aren't free on Ring.

Read more