Skip to main content

Sears says it can now fix home appliances 40 minutes faster than usual

As any homeowner can attest, scheduling appliance maintenance tends to be quite the drag. Not only does it force someone to take time away from their day job but it also requires heaps of patience in waiting for a repair person to show up and for them to do a quality job. Understanding this for the bother it is, Sears announced this week that it now offers the ability to fix home appliances faster than ever — to the tune of roughly 40 minutes quicker, that is.

In essence, Sears Home Services now makes its team of master technicians available for any repair, even if the technician isn’t physically at the appointment. By leaning on live video and uploaded photos, any Sears technician has the ability to instantly converse with a master tech in order to properly repair a wide range of appliances — even non-Sears products — as quickly as possible. To help Sears accomplish this, the appliance giant teamed up with GoToAssist to outfit each of its technician’s smartphones with the GoToAssist Seeit application, which provides step-by-step repair instructions and instant feedback from a master technician.

A Sears technician uploads repair photos via GoToAssist Seeit Sears
Sears

“No one likes taking time out of their busy schedules for their appliances to be repaired, especially if it takes longer than anticipated or requires multiple service appointments,” said Sean Skelley, president of Sears Home Services. “Now our technicians can use their smartphones to live-stream video and photos of appliance problems to our most experienced experts, who can coach them toward a solution and get your appliance up and running again quickly. It’s like they have master technicians in their pockets.”

The GoToAssist Seeit app has proven to reduce maintenance time by as much as 40 minutes. While it certainly won’t always cut that much time off a visit, the fact that it’s been shown to decrease the amount of time required by a technician could help make Sears’ new approach an instant success.

Rick Stella
Former Digital Trends Contributor
Rick became enamored with technology the moment his parents got him an original NES for Christmas in 1991. And as they say…
The Nanoleaf Canvas can now control your smart home through touch
nanoleaf canvas review mem 4

The Nanoleaf Aurora has been a hot commodity since it first hit the market and transformed smart lights from functional and convenient into an interesting art form. The company expanded after its initial launch with products like the Nanoleaf Canvas and is now launching the HomeKit-based "Touch Actions." This new functionality further expands the utility of the Nanoleaf Canvas to make it a smart button that can control different aspects of your home.

Touch Actions transform a Canvas tile into a smart button that can control different aspects of the home. There are three different levels of control: A single press, a double press, and a long press. Each canvas square can be customized to perform a different action and control a different aspect of the home. This means users could create a room-by-room layout of their home on their bedroom wall and control all of the smart products in that room simply by pressing the corresponding tile. Another option is to set a "good morning" routine on the tile closest to your bed. When pressed, it would turn the lights on in the rest of the house, adjust your thermostat to the proper setting, and start the coffee maker.

Read more
Save $200 on this Dyson Cordless vacuum in Walmart’s giant sale
Dyson V12 Detect cordless vacuum being used to clean car interior.

When it comes to noteworthy vacuum brands, one of the best names in the business has always been Dyson. When you buy Dyson, you can pretty much guarantee you’re getting a vac that delivers powerful suction, excellent filtering tech, and plenty of battery life if you’re looking at a cordless model. Speaking of which, our never-ending quest to find the best vacuum deals led us to this awesome Walmart offer.

For a limited time, you can save $200 on the purchase of a brand-new Dyson V12 Connect Slim Cordless Vacuum Cleaner when you buy at Walmart. Normally, this bad boy sells for $650, but you’ll be able to call it yours for $450 while this deal lasts. 

Read more
How to send photos to the Skylight Cal Max
A photo displayed on the Cal Max

The Skylight Cal Max is a unique gadget that sits somewhere between a smart display and a digital picture frame. Its primary function is as a calendar, allowing you and your family to sync your schedules into one convenient location — but when it's not actively in use, it converts into a digital frame. Before it can start showing off your favorite photos, however, you'll need to send your photos to the Skylight Cal Max. This process is quick and easy, and there are a few different ways you can go about the task.

Read more