Skip to main content

TaskRabbit back online after cyberattack, warns users to monitor their accounts

TaskRabbit is now back online following a self-imposed outage that began earlier this week as it investigated a cyberattack on its systems.

The company is advising anyone with a TaskRabbit account to change their password as a precaution. It also told Digital Trends its security team will be performing an automatic password reset within the next day.

TaskRabbit, which matches freelance labor with nearby folks who need to get stuff done, took down its website and app on Monday after learning of the hack. Both went back online at 4.30 p.m. ET on Wednesday.

In a message posted on its website, TaskRabbit CEO Stacy Brown-Philpot said the San Francisco-based company was still investigating the incident, but confirmed that “an unauthorized user gained access to our systems.”

She said that as a result, “certain personally identifiable information may have been compromised.”

Besides the password reset, the CEO also advised TaskRabbit users to monitor their accounts for any suspicious activity, adding that anyone who uses their TaskRabbit password on other websites and apps should change them, too.

Brown-Philpot said her company is “working to implement additional measures to enhance the security of our systems.” These include:

  • Examining ways to make its login processes more secure
  • Evaluating its data retention practices to reduce the amount of data it holds on Taskers and Clients, where appropriate
  • Enhancing overall network cyber-threat-detection technology

The CEO added that an outside forensics team is continuing to investigate precisely what kind of personal information may have been compromised, and promised to notify every affected individual once the information becomes available. The service, which operates across 40 U.S. cities, as well as London in the U.K., is believed to have more than a million users.

The company promised to keep the TaskRabbit community updated with any developments in the investigation via this webpage.

TaskRabbit launched 10 years ago and was acquired by Ikea in September 2017. Jesper Brodin, president and CEO of Ikea Group, said at the time that his company would be able to “learn from TaskRabbit’s digital expertise, while also providing Ikea customers additional ways to access flexible and affordable service solutions to meet the needs of today’s customer.”

Those solutions include a recently launched partnership featuring a speedy service that offers customers help with Ikea furniture assembly.

We’ll update when we learn more from TaskRabbit about exactly how many of its users were caught up in the cyberattack and what information has been stolen.

Editors' Recommendations

Trevor Mogg
Contributing Editor
Not so many moons ago, Trevor moved from one tea-loving island nation that drives on the left (Britain) to another (Japan)…
How to save Ring Doorbell video without a subscription
Ring Doorbell mounted outside a front door.

Take a walk through any neighborhood, and you're bound to see a few Ring video doorbells installed next to front doors. The brand is increasingly popular, thanks to an ever-growing product lineup that makes it easy to find a device for all budgets and security needs. But one of the peskier features of Ring is the need for a Ring Protect Plan -- a monthly subscription service that unlocks the majority of the camera's most useful features.

One such feature locked behind a Ring Protect Plan membership is the ability to save Ring doorbell videos. Without a plan, you'll really only be allowed to view a live feed of your video doorbell. The plans are pretty generous, with the Basic plan costing $5 per month and offering video history for up to 180 days, making it a worthwhile investment for homes worried about their security.

Read more
Amazon’s Echo Pop smart speaker is 43% off, and it’s not even Prime Day
The Echo Pop sitting on a countertop.

Usually we see the best Amazon Echo deals around Prime Day or other Amazon sales events. However, today, you can buy an Amazon Echo Pop for a super low price of $23. It normally costs $40 which is already pretty reasonable so being able to snag one for just $23 is pretty great. A useful addition to any room in your home, let’s take a look at what to expect.

Why you should buy the Amazon Echo Pop
One of the best smart speakers around when it comes to value and functionality, the Amazon Echo Pop is a great little addition to your home. Available in different colors to suit the aesthetic of your home, the compact smart speaker offers full sound that’s particularly well suited for bedrooms and small spaces. It’s small enough to blend in while still being pretty loud.

Read more
Blink sale: Up to 42% off home security cameras and video doorbells
blink mini indoor camera white set in a living room blurred in the background

To make sure that your family is safe at all times, you should think about investing in video doorbells and security camera deals. If you're thinking about buying them right now, you're in luck because Amazon just launched a sale for discounts of up to 42% on various Blink devices. As one of the most trusted names in the home security space with their compatibility with Amazon's Alexa, we don't think stocks will last long for these offers, so it's highly recommended that you choose what to purchase and proceed with the transaction as soon as possible in order to pocket the savings.

What to buy in Amazon's Blink sale

Read more