Skip to main content

TaskRabbit back online after cyberattack, warns users to monitor their accounts

TaskRabbit is now back online following a self-imposed outage that began earlier this week as it investigated a cyberattack on its systems.

The company is advising anyone with a TaskRabbit account to change their password as a precaution. It also told Digital Trends its security team will be performing an automatic password reset within the next day.

Recommended Videos

TaskRabbit, which matches freelance labor with nearby folks who need to get stuff done, took down its website and app on Monday after learning of the hack. Both went back online at 4.30 p.m. ET on Wednesday.

In a message posted on its website, TaskRabbit CEO Stacy Brown-Philpot said the San Francisco-based company was still investigating the incident, but confirmed that “an unauthorized user gained access to our systems.”

She said that as a result, “certain personally identifiable information may have been compromised.”

Besides the password reset, the CEO also advised TaskRabbit users to monitor their accounts for any suspicious activity, adding that anyone who uses their TaskRabbit password on other websites and apps should change them, too.

Brown-Philpot said her company is “working to implement additional measures to enhance the security of our systems.” These include:

  • Examining ways to make its login processes more secure
  • Evaluating its data retention practices to reduce the amount of data it holds on Taskers and Clients, where appropriate
  • Enhancing overall network cyber-threat-detection technology

The CEO added that an outside forensics team is continuing to investigate precisely what kind of personal information may have been compromised, and promised to notify every affected individual once the information becomes available. The service, which operates across 40 U.S. cities, as well as London in the U.K., is believed to have more than a million users.

The company promised to keep the TaskRabbit community updated with any developments in the investigation via this webpage.

TaskRabbit launched 10 years ago and was acquired by Ikea in September 2017. Jesper Brodin, president and CEO of Ikea Group, said at the time that his company would be able to “learn from TaskRabbit’s digital expertise, while also providing Ikea customers additional ways to access flexible and affordable service solutions to meet the needs of today’s customer.”

Those solutions include a recently launched partnership featuring a speedy service that offers customers help with Ikea furniture assembly.

We’ll update when we learn more from TaskRabbit about exactly how many of its users were caught up in the cyberattack and what information has been stolen.

Trevor Mogg
Contributing Editor
Not so many moons ago, Trevor moved from one tea-loving island nation that drives on the left (Britain) to another (Japan)…
Save up to 30% on this Joe Manganiello endorsed robot pool cleaner
man relaxing while beatbot cleans his pool

Summer is almost here and if your pool is still being cleaned like it’s 1995, it’s time for a change. Right now through May 31, Beatbot is offering up to $820 off the AquaSense 2 Series, along with a 3-year full replacement warranty that practically screams "peace of mind."

Whether you fancy spotless walls, leaf-free water, or just fewer hours holding a skimmer pole, the AquaSense 2 Series is an AI-powered lineup that will take on your deep end with ease. Super-Man actor, Joe Manganiello, mentioned the AquaSense 2 Ultra is, “sleek, quiet, and way better at cleaning than I ever was.”

Read more
Nanoleaf reveals two gorgeous new smart lights for your home and garden
Nanoleaf Rope Light above a couch

Nanoleaf is one of the biggest names in smart lights, offering a variety of bulbs, panels, and even a unique skylight with support for over 16 million colors. That lineup is expanding today with the launch of the Nanoleaf Rope Light and Nanoleaf Solar Garden Light -- two striking new products that look like an excellent way to bring a pop of color into your home.

The Nanoleaf Solar Garden Light is arguably the most exciting of the two, as the company hasn’t ventured into the outdoor space too often. Sold as a two-pack for $50, the Garden Light is Nanoleaf’s first-ever solar-powered lighting solution. Built with an IP65 weatherproof rating, eight LED branches that splay out from a central stem, a built-in daylight sensor to toggle the lights on and off, and support for a variety of RGB colors plus tunable whites, it should make a fun companion for most outdoor spaces.

Read more
Amazon Memorial Day sale 2025: The 35 best tech deals
Apple MacBook Air 13 M4 front angled view showing display and keyboard.

The Amazon Memorial Day sale is already up and running, which means there are some amazing discounts available for all kinds of tech products. Whether you're looking for upgrades to your home entertainment setup, additions to your arsenal of mobile gadgets, or devices that will simply make life easier, there's surely something for you from the retailer's Memorial Day deals this year.

There's a chance that you get overwhelmed with the sheer number of offers from Amazon though. To help you decide what to buy, we've gathered the 35 best tech deals that we've found below. Read on and see if anything catches your eye, but you shouldn't take up too much time because we're not sure how much longer stocks will last for these products. It won't be a good idea to wait until the final minutes of the holiday before you make your purchases -- proceed with your transactions from Amazon's Memorial Day sale as soon as you can.

Read more