Early Apple Pay problems could put off users, says survey

early apple pay problems could put off users says survey pos
According to the Cupertino company behind it, Apple Pay is going to help revolutionize the way we pay for goods and services, but a new survey suggests it’s having just as many early issues as the other mobile payments systems on the market.

A study by Phoenix Marketing International found that 47 percent of users had tried to make a purchase in a retail store listed as Apple Pay-friendly, only to find the technology wasn’t in place or wasn’t working correctly. Nevertheless, an impressive 66 percent of iPhone 6 users have signed up for the service.

“Two-out-of-three Apple Pay users have reported a problem at checkout — mostly related to terminals not working or taking too long to make the transaction, inaccurate posting of transactions, and the inability of cashiers to help buyers who needed assistance in using Apple Pay,” said Phoenix Senior Vice President Leon Majors.

“Even though Apple Pay users generally give the scheme high marks and 23 percent expect to significantly increase use over the next three months, problems at checkout are downgrading transaction potential … in the last four months, 48 percent of users have paid with Apple Pay just one time and that’s not going to cut it.”

The problems Apple Pay customers are experiencing are to be expected from any new technology in its early stages, but Apple will be hoping these issues are straightened out as quickly as possible. One bad experience with Apple Pay and customers are likely to switch back to their trusty debit and credit cards next time around.

Phoenix spoke to 3,000 customers for its survey, 350 of whom had signed up to use Apple Pay on their iPhone. The top three retailers where in-store purchases have been made with Apple Pay are the Apple Store, McDonald’s, and Macy’s, according to a report from Ars Technica.

Mobile

Apple’s iPhone battery offer was reportedly way more popular than expected

As many as 11 million iPhone owners reportedly made use of Apple's cheaper battery replacement offer that launched in 2018 in response to the iPhone throttling debacle — some 10 times more than the company had apparently expected.
Mobile

Having trouble logging in? Here’s how to reset your Apple ID password

To use any of Apple's services, you need to have an Apple ID and know your password. Thankfully, there are ways to deal with forgotten passwords and regain access to your account. Here's how to reset your Apple ID password.
Deals

Looking to upgrade? These are the best iPhone deals for January 2019

Apple devices can get expensive, but if you just can't live without iOS, don't despair: We've curated an up-to-date list of all of the absolute best iPhone deals available for January 2019.
Mobile

Has Apple’s AirPower charging mat finally entered production?

Apple's AirPower wireless charging mat, initially expected to be released in early 2018, has reportedly finally entered production. Two different Apple suppliers are said to be involved in the manufacturing of the device.
Mobile

Join the Apple club with our complete guide to switching from Android to iOS

If Android simply isn’t cutting it for you anymore, then you might be considering Apple’s warm embrace. Here’s how to make the switch from Android to iOS without losing your contacts, sleep, or hair!
Mobile

It’s back! Here’s how to switch to Twitter’s reverse chronological feed

Twitter has finally brought back the reverse chronological feed, allowing you to see your feed based on the newest tweets, rather than using Twitter's algorithm that shows what it thinks you want to see. It's easy to switch.
Mobile

Want more power, but faster? This new charging tech claims it can deliver

Chunky power bricks and slow charging could be a thing of the past with GaNFast technology from Navitas Semiconductors. By using an alternative to silicon, GaNFast reduces power consumption and boosts output.
Mobile

Huawei in for a rough year as feds investigate alleged trade secrets theft

Huawei is also facing issues in the U.S., but it doesn't seem like that will end any time soon. According to a new report, the company is facing a federal investigation in the U.S. for allegedly stealing trade secrets.
Mobile

Android Q: Everything we know so far about Google’s next mobile OS

Android Pie recently rolled out, but it's already time to look ahead to Android Q, the next version of Google's mobile OS. We've seen a number of rumors and leaks come out about the operating system -- here's everything we know so far.
Mobile

Turn to these apps to help you in your next hunt for a job

Looking for a job can be a stressful experience, but these days, a simple mobile app can help you to find and apply for jobs all over the country -- here are some of the best job search apps for iOS and Android.
Wearables

Swatch and Mastercard team up for on-the-wrist, on-the-go mobile payments

Swatch has announced its Swatchpay technology is now available in Switzerland, enabling mobile payments from your Swatch watch. It works in a similar way to Apple Pay and Google Pay. Here's everything about it.
Mobile

Sony is showing something off at MWC -- will it be the Xperia XZ4?

Sony may have released the Xperia XZ3 in the past few months, but already it's preparing to release a follow-up, the Xperia XZ4. We're learning plenty about the phone now some details have started to leak out, and it's getting exciting.
Home Theater

Set your ears free with the best completely wireless earbuds

If you can't stand the tangle of cords, or you're just excited about completely wireless earbuds, you're going to need some help separating the wheat from the chaff. Our list serves up the best true wireless earbuds around.
Mobile

Is this the first image of a Galaxy S10 being used in real life?

It won't be long now; With 2019 underway, the Samsung Galaxy S10 is almost here. Before it arrives, here's absolutely everything you need to know about all three of Samsung's next flagships.