Problems with freezing, battery life, camera, and more
Problem: Moto G won’t turn on
A few people have run into a problem where the Moto G simply refuses to turn on. It seems to be completely dead and doesn’t respond to key presses.
- Plug it in to the charger and then press and hold the Volume down key and the Power key for more than two minutes (time it to make sure you’re doing it for long enough). You should see the boot screen with the Normal Reboot option highlighted and you can press Volume up to boot it.
- If that doesn’t work you should contact your retailer, carrier, or Motorola.
Problem: Freezing and rebooting
A lot of people have been having trouble with the Moto G screen freezing and the phone rebooting at random times, sometimes when the screen is off. This could occur with a specific app, the phone dialer, or without an obvious pattern.
- Tap the power button to turn the screen off and then tap it again to bring it back. This might temporarily unfreeze it.
- Tap and hold the power button for a few seconds, until the device reboots.
- Try running the Moto G in safe mode. Press the power button and then tap and hold Power off until the Reboot to safe mode window pops up. Tap OK and it will reboot in safe mode. If it worked, you’ll see the text Safe Mode in the bottom left corner of the screen. If the phone runs fine in safe mode then one of your apps is the problem. You could try removing installed apps one at a time until you find the culprit, or you could just wipe the device and start from scratch.
- You can factory reset via Menu > Settings > Backup & reset > Factory Data reset and then tap Reset Phone. Make sure you back up anything precious first.
- There’s a chance that a faulty SIM card is the problem. If you have another SIM card that you can try then switch it out and see if it makes a difference.
Glitch: Battery life erratic
You may find that the remaining battery percentage on your Moto G jumps around erratically. It may surprise you by dipping down to 1 percent overnight, but then when you charge it the percentage suddenly jumps to 50 percent or more. This seems to be a calibration error and it might be related to a software update. (Note: This was apparently an error in the calibration system and Motorola has since identified a problem and released a fix for it.)
- Allow the Moto G to completely discharge, just run it until it turns itself off. Now plug it in and charge to 100 percent. Repeat the same process; allow it to run down until it turns itself off and then charge it all the way to 100 percent. The problem should be gone.
Problem: Can’t detect SIM
Some people have found that the Moto G is unable to detect their SIM card. It may also inexplicably drop service, or detect the SIM correctly only to drop it later.
- The Moto G takes a Micro SIM, so if you’re using a Nano SIM with an adapter or a trimmed SIM then you might run into trouble. Try using a different SIM to make sure that the card is the problem. If it is then request a new SIM from your carrier, or, if you’re using a Nano SIM then try another adapter.
- If you swapped SIM cards and the phone still didn’t detect it, it could be a hardware issue. Reach out to your carrier or Motorola.
Bug: Camera error
A lot of Moto G owners have encountered a camera error upon trying to launch the camera. It simply won’t start up at all.
- Try holding down the power button until your phone reboots and it might be temporarily fixed.
- Try going to Settings > Apps > Camera and tap Force stop, Clear data, and Clear cache.
- There’s a possibility this is caused by a third-party app. Flashlight apps can use the flash, apps like Skype can use the camera. Tap the multitasking button at the bottom right and swipe away any open apps. If that doesn’t work then try removing any apps that may use the camera or flash, and test it until you find the culprit.