Problems with Wi-Fi, reset menu, calls, and more
Glitch: Wi-Fi won’t connect or drops inexplicably
It’s very common to run into Wi-Fi issues with any new phone. Some Moto G owners have encountered issues with connecting to various routers. There are some reports of excessive battery drain when changing between routers. Some people can’t get it to connect to their network at all. There are also several reports of the connection just dropping, even at close proximity to the router. There are an awful lot of potential causes for Wi-Fi problems, so try working through the suggestions below and hopefully you’ll find a fix that works for you.
- That old IT support favorite – turn it off and on again. Try turning the Moto G and the router off, then switch them both back on again. That will often solve your issues.
- If it still won’t connect at all, start by going to Settings > Wi-Fi and long press on your router, then choose Forget network. Scan again and re-enter all your details.
- If the connection keeps dropping, go to Settings > Wi-Fi > Advanced and consider changing two settings. Make sure Keep Wi-Fi on during sleep is set to Always. Make sure Avoid poor connections is not ticked.
- If battery drain is the problem, try Settings > Wi-Fi > Advanced and set Scanning always available to off.
- Make sure that your router firmware is up to date.
- To assess whether you need to change channels you can download the Wi-Fi Analyzer app and take a look how crowded it is.
- You could try changing the other settings on your router. You might want to make sure MAC filtering is off, or add your Moto G’s MAC address (you’ll find it in Settings > Wi-Fi > Advanced). You could also try setting a static IP.
Annoyance: Unable to get to reset menu
Sometimes you need to reset your phone to the way it was when you first got it, maybe because an unknown app is causing issues or an update wasn’t installed correctly. A factory reset is your last option to deal with a problem when nothing else works. Sadly, some Moto G owners have been unable to reset their devices using the normal method, which involves navigating through menus. Thankfully, there are other ways to get the job done.
- Turn your phone completely off. Then, press and hold the Volume Down and Power keys until the phone turns on. Use Volume Down to highlight Recovery Mode and Power to select and restart your device. When you see an Android robot with an exclamation mark, hold down the Power key, press and release the Volume Up key, and then release the Power key. Using the Volume keys to navigate and Power to select, go to Wipe data/factory reset > Yes – erase all user data. Just keep in mind that you will lose anything that isn’t backed up.
Problem: Unable to make/receive calls or messages
The Moto G may offer a ton of features, but it’s still a phone that needs to be able to make calls and receive texts messages. Some have reportedly been unable to do both, and, over time, this has become less of an annoyance and more of an actual issue. However, there are a few things to try and look into before all hope is lost.
- Restart your phone.
- Remove and reinsert your SIM card.
- Ensure your phone isn’t in Airplane Mode by going to Settings > More and toggling the Airplane Mode slider so it’s grayed out.
- If you’re having trouble receiving calls or messages, make sure the contact in question isn’t blocked.
- The SIM card could be damaged. Reach out to your carrier to request a new one.
- Perform a factory reset by going to Menu > Settings > Backup & reset > Factory Data reset and tapping Reset Phone. Don’t forget to back up any important or personal data before doing so.
Annoyance: Phone enters vibrate/silent mode when it shouldn’t
As useful as vibrate/silent mode is, there are plenty of people out there that don’t want their phones silenced. Sadly, a few of those same users have noticed their phone entering silent mode on its own, without any interaction from the owner.
- Restarting the phone has been said to correct the problem, but how long the temporary fix lasts varies.
- Manually put the phone into vibrate mode by holding down the volume down button until the volume decreases and the phone vibrates. Use the volume keys to disengage vibrate mode and tap the bell icon so you can hear and receive all notifications and alarms.
- Perform a factory reset by going to Menu > Settings > Backup & reset > Factory Data reset > Reset Phone. Always back up your files before you perform a factory reset.
Problem: SD card error
When attempting to access the SD card, the user is met with a message stating the card was removed. The SD card works as intended, but it’s not being recognized by the Moto G.
- Restart your device.
- Turn off your Moto G, then remove the SD card and reinsert it.
- Go to Settings > Storage to check if the SD card is unmounted. If so, tap Mount SD card and try accessing it again.
- If you haven’t updated to the latest version of Android, check for a software update by going to Settings > About Phone > System Updates.
- Try another SD card, if possible. If that card also goes unrecognized, it could be a hardware problem, one related to your card reader. You should reach out to your carrier, or Motorola.