Skip to main content

Samsung says it knows why the Galaxy Note 7 exploded — and it's no surprise

A Samsung Galaxy Note 7, after its battery exploded
Crushader / Reddit
A months-long probe into the cause of the spontaneously combusting Galaxy Note 7 devices has revealed … well, what we already suspected. On Sunday, Reuters reported that Samsung had concluded its investigation of its ill-fated flagship phone, and determined that the battery was the main culprit. Seeing as the battery was the part of the handset known to explode, this comes as little surprise.

The official results of Samsung’s inquiry into the matter are likely to be announced on January 23, Reuters reports, which is the day before the South Korean phone manufacturer is slated to announce its fourth-quarter earnings results. According to the publication’s anonymous source, Koh Dong-jin, head of Samsung’s mobile business, is slated to provide details about both the company’s performance in the last part of 2016, as well as what the company will do to ensure that the exploding handset problem doesn’t happen again.

The Galaxy Note 7 was first recalled back in September, whereupon 2.5 million devices were ordered to be returned. At that point, the cause of the fire was said to be a manufacturing process issue at Samsung SDI Co. Ltd, one of the phone maker’s suppliers. But when a new batch of smartphones with allegedly safe batteries provided by a different supplier continued to prove problematic, Samsung shut down sales of its highly anticipated phone. This ultimately resulted in a $5.2 billion loss.

Samsung’s official statement on the cause of the Note 7 debacle will be closely monitored as it makes way for the launch of the next flagship handset — the Galaxy S8. That phone is slated to be released sometime in the first half of 2017, and customers will be none too pleased if it meets with the same fate as its predecessor.

“They’ve got to make sure they come clean and they’ve got to reassure buyers as to why this won’t happen again,” said Bryan Ma, Singapore-based analyst for researcher IDC.

We’ll just have to wait one more week to hear what Samsung’s final explanation is for the fiery death of the old Galaxy Note 7.

Editors' Recommendations

Lulu Chang
Former Digital Trends Contributor
Fascinated by the effects of technology on human interaction, Lulu believes that if her parents can use your new app…
When is my phone getting Android 14? Here’s everything we know
Android 14 logo on the Google Pixel 8 Pro.

Android 14 is out now, and as usual, the first to get it was Google's own Pixel phone family. Not to be undone, Samsung pushed out its version of Android 14 — One UI 6 — after a relatively short beta period and has seemingly now completed its Android 14 rollout. Nothing, the new phone company on the block, has done the same. Now, we're just waiting for more news from Motorola, who has become the stick in the mud holding everyone up.

If you're rocking an Android phone that is still stuck on an old build, here's everything we know about official Android 14 rollout plans for all major brands available in the U.S. market. We recommend using your device's Find on page function to pinpoint your device on this list.

Read more
Should you buy the Samsung Galaxy Z Fold 5 or wait for the Z Fold 6?
The Galaxy Z Fold 4 (left) and Galaxy Z Fold 5 rear panels.

The Galaxy Z Fold 4 (left) and Galaxy Z Fold 5 Andy Boxall / Digital Trends

If you’re in the market for a foldable phone, the Samsung Galaxy Z Fold 5 is one of the best you can get. Hands down. This is especially true considering that Samsung has five years of experience in the foldable market.

Read more
Does the Samsung Galaxy Watch 6 work with the iPhone?
Apps page on the Samsung Galaxy Watch 6.

Samsung's Galaxy Watch 6 is a popular choice for a smart watch, available in both regular and classic forms. The bright, vibrant display and improved battery life to keep going all day offer an enticing option, even making for a tempting upgrade from the Galaxy Watch 4 or Galaxy Watch 5.

However, before you buy a smart watch there's always the sticky question of phone operating system compatibility. To be useful, you need to link your smart watch to your smart phone -- but not every option for smart watch software plays nice with every phone OS. Samsung's smart watch options work happily with Android devices, but if you're hoping to use a newer Samsung smart watch with your iPhone then you'll run into some problems. Essentially, the newer versions of the Galaxy Watch aren't compatible with iOS, so they're not going to work with your iPhone.
The Samsung Galaxy Watch 6 does not work with iPhones

Read more