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Blizzard is taking a bruising over its ‘Diablo Immortal’ announcement

Announced at the end of the Blizzcon 2018 keynote, Diablo Immortal is a new mobile game set in the Diablo universe. And there’s more. Diablo Immortal will be a massively multiplayer game with persistent zones, a capital city, and dungeons. That marks two franchise firsts in one game.

Yet it’s not what fans wanted. Despite indications to the contrary, many held out hope that the much-loved Diablo 3 would see a proper sequel for PC and consoles or, at the least, a new expansion. That’s not what happened, and fans are livid.

Two trailers were shown during the announcement: a cinematic trailer and a gameplay trailer. Both are taking a beating on YouTube, where they have about 25 times more dislikes than likes. The numbers of dislikes is skyrocketing as the number of views go up. Other outlets of nerd rage, like Reddit, are also voicing their ire with multiple threads.

Image used with permission by copyright holder

Perhaps the best indication of negative reception, however, was Blizzcon itself. Several fans shot pointed questions at the Blizzard developers during the “Diablo: What’s Next” session. One player asked if there would ever be a PC version and, when told there were no plans for it, the crowd revolted in a chorus of boos. Taunts were thrown out by random fans throughout the sessions — many of them from a very loud guy with an affinity for the Druid class from Diablo 2.

One player even asked, point blank, if Diablo Immortal was an “out-of-season April Fool’s joke.”

[Blizzcon 2018 Highlights] Diablo Immortal Q&A - Is this an out of season april fools joke?

It’s not unusual to hear difficult questions from fans at Blizzcon, but usually, there are only one or two in each session. Even World of Warcraft fans have so far appeared amicable despite Battle for Azeroth’s problems. There was a palpable sense of disbelief and unease during the Diablo session, and the on-stage answers to questions did nothing to ease tensions. The Diablo franchise has always released on PC first, so the existing fanbase isn’t eager to play the next game on a smartphone.

There is one more sore point, and that’s the involvement of Netease, a Chinese developer that Blizzard has partnered with for years. In the past, the company has helped with the Chinese release of numerous Blizzard games, which are quite popular in China.

This time, it appears Netease is actively involved with the development of Diablo Immortal, and several developers from the company made an appearance on-stage during the Diablo session. This, too, has fans unhappy. Blizzard has historically kept development of games in-house, and some players worry that Diablo Immortal won’t live up to the company’s high standards.

It’s hard to say how this reception will change over time though frankly, we would be shocked if it thawed quickly. The details of this announcement press pain points for Blizzard fans that won’t be easy for the company to deflect.

That’s a shame because there’s reason to be excited. Diablo Immortal is not only for mobile, but it’s a massively multiplayer online game. Fans of Diablo have clamored for a massively multiplayer incarnation and it’s possible this new mobile game will serve what they’ve long desired.

We’ll be going hands-on with Diablo Immortal. Stayed tuned to our complete Blizzcon 2018 coverage to learn whether the game stays true to Diablo’s roots.

Editors' Recommendations

Matthew S. Smith
Matthew S. Smith is the former Lead Editor, Reviews at Digital Trends. He previously guided the Products Team, which dives…
I tried playing Diablo Immortal on PC, and it was a mistake
Diablo Immortal on a PC monitor.

Diablo Immortal, Blizzard's new mobile-first action RPG, is abysmal on PC. The game launched in open beta at the beginning of June for PC and mobile, and I downloaded the PC version to see what all the fuss (and discourse) was about. But I couldn't stomach the experience for very long.

Although there are hundreds of fantastic mobile games, I prefer to do my gaming at a desk on my PC. Diablo Immortal had a big opportunity to win over the core PC fan base that infamously trashed the game, but the busted PC port shows that Blizzard's effort was half-hearted at best.
Built for mobile

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We played Diablo Immortal on the Galaxy S22 Ultra and Steam Deck — and one was a mess
The Steam Deck running Battle Net launcher and the S22 Ultra running Diablo Immortal.

This wasn’t supposed to be a difficult story to write. In theory, all I had to do was play Diablo Immortal on the Samsung Galaxy S22 Ultra and on the Steam Deck and compare the experience on the devices. However, because of the many frustrating aspects of Blizzard's launcher — and the conflicts I experienced with it and the Steam Deck’s hardware and software — I ended up sinking a huge amount of time into troubleshooting rather than playing. In fact, I could probably have beaten the main Diablo Immortal story on the S22 Ultra in the time it took to troubleshoot the game launcher on the Steam Deck.
Setup process: Simple on S22 UItra; nearly impossible on Steam Deck
Getting started with Diablo Immortal on the Galaxy S22 is a piece of cake. I opened the Google Play Store, downloaded the game, and that's all there was to it. On the Steam Deck, it was a completely different story.

The problem is that the PC version of Diablo Immortal isn’t on Steam, and is designed to be played with a keyboard and mouse. In order to install it, you’ve got to go through desktop mode on the Steam Deck and install the Battle.net launcher using Proton compatibility software — and only then can you download the game through the Battle.net launcher. However, once I installed the launcher, I encountered a bug with Battle.net that prevented me from downloading Diablo Immortal.

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Diablo Immortal shows gaming phones should be taken seriously
Diablo Immortal on the iPhone 13 Pro and the Asus ROG Phone 5.

Diablo Immortal is one of the biggest mobile game releases of the year, and it’s sure to be as challenging for mobile devices to run as it is for a player to complete. Gaming smartphones are sold with the promise of having all the right technology and software tools to make games fly and, in theory, you a better player.

Is a gaming phone necessary to get the best from Diablo Immortal, or is an iPhone just as capable? To find out, we’ve played the game on the Asus ROG Phone 5 and the iPhone 13 Pro.
Power and ergonomics
The Asus ROG Phone 5 came out in early 2021, but remains the pinnacle of gaming smartphones due to Asus’s comprehensive software toolkit, a giant amount of processing ability, shoulder mounted buttons, many accessories, and a whole lot more. We tried the ROG Phone 5 Ultimate with its Qualcomm Snapdragon 888 processor and 18GB of RAM for power, and the 6.78-inch, 144Hz refresh rate AMOLED screen for the visuals. The 360Hz touch sampling rate should make it lightning fast to react too.

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