Some Arlo Ultra customers are keeping the camera after updates address concerns

After a string of bad news about the new Arlo Ultra, some good news has finally come to light: Customers are satisfied with the updates made by the company and many have decided to keep the 4K cameras. Arlo forums have exploded with discussion over the past few days from satisfied customers.

“The difference in video quality from Ultra 4K vs. Pro 2 1080p is amazing. Sound quality vastly improved,” said a user called zincyellowcobra. This user had posted earlier in the week that her Arlo subscription prevented her from recording her security livestream in 4K. 

Another user named brh said: “These are great cameras if you take into account that there are still a few bugs being worked out.” The discussion surrounding the Arlo Ultra is much improved from even just a few days ago, but the cameras still need work to make them the product customers were originally promised.

Arlo’s stock reflected the way customers felt. On Tuesday, it dropped 23 percent after its outlook fell short of Wall Street estimates. Arlo suffered a fourth-quarter loss of nearly $32 million at the end of 2018, and as a result, there is a build-up of products that are not moving as fast as the company had hoped.

The downhill slide of the Arlo’s stock might worry shareholders, but the continual improvements to the cameras bode well for the company in the longer term. If users continue to be satisfied and the Arlo Ultra meets the promises the company originally made, the stock value could improve and more people may begin to invest in the cameras.

Many of the forum users said they chose to keep the cameras because of the 45-day return policy, which means they are willing to give Arlo a chance to correct the problems. Comments like this one by user ItsPlayTime reinforce that stance: “Last week I decided to hold off on returning my cameras to best buy … That said, I’m now 97+% sure I’m keeping them. The team is definitely making progress towards correcting the issues at hand. It’s been about 2 weeks & what a difference already.” This user had also stated their intent to return the cameras and described it as “essentially not functional” during the first few days with it.

PlayTime went on to say, “I can’t stress enough the positive role that communication from Arlo has had on my opinion of the system & therefore in growing my confidence as a customer.”

Product Review

Samsung's Galaxy S10 phones are its most refined yet. Be prepared to pay up

Samsung has unveiled its lineup for its most popular smartphones, and it includes the Galaxy S10 and S10 Plus. The two flagship phones boast hole-punch cameras, fingerprint sensors embedded in the display, and beefier batteries.
Smart Home

The Nest Secure included a microphone no one knew about — except Google

The Nest Secure home security system has had a microphone this entire time that no one knew about, except Google. The company claims the mic was never turned on, but customers are outraged.
Photography

When you're ready to shoot seriously, these are the best DSLRs you can buy

For many photographers the DSLR is the go-to camera. With large selection of lenses, great low-light performance, and battery endurance, these DSLRs deliver terrific image quality for stills and videos.
Mobile

Be careful who you bokeh, jokes Apple’s latest iPhone ad

With iPhone sales under pressure, you'd think there wouldn't be much to laugh about at Apple HQ. But the company has seen fit to inject some humor into its latest handset ad, which highlights the camera's Depth Control feature.
Smart Home

Leviton’s Wi-Fi Load Center and Smart Circuit Breakers give your home a brain

Is your home ready for a brain transplant? Adding individual smart plugs is quick, easy, and inexpensive, but the benefits are limited to one plug at a time. Leviton's Load Center and Smart Circuit Breakers can give your home a brain.
Smart Home

GE Appliances shows off wall oven with built-in air fryer, food dehydrator

GE Appliances is taking the air fryer trend to its logical conclusion and adding one to a wall oven. The company's new oven, on display at this year's Kitchen and Bath Industry Show, also includes a food dehydrator.
Smart Home

Stainless steel is so last year. In 2019, it’s all about colorful appliances

For the past couple of decades, the color of choice for appliances has been stainless steel. Now, makers are introducing ovens, fridges, and dishwashers in vibrant hues to give customers a more customized, refined look in the kitchen.
Smart Home

Google Home vs. Amazon Echo: Which one is better for you?

What happens when you compare the Google Home vs the Amazon Echo? Both smart speakers have good qualities, but what happens when you compare they're features side-by-side? We think one of these smart gadgets wins over the other.
Smart Home

OK Google, what else can you do? The best tips and tricks for Google Home

The Home functions in a similar fashion to its main competitor, the Amazon Echo, but has the added benefit of select Google services. Here are few tips to help you make the most of the newfangled device.
Home Theater

Reasons not to mount a TV over your fireplace (and other helpful tips)

Mounting a TV above your fireplace may be popular and it might even seem appealing, but we have some concerns. We've got a list of reasons why placing your digital picture machine over a fire should be avoided, if at all possible.
Smart Home

Colored fridges are back, baby! GE’s new appliances revive the 1950s trend

GE Appliances is coloring us surprised at KBIS 2019 by introducing new hues for its signature Cafe line of smart home appliances including four new hues launching this fall to complement its black and white options.
Smart Home

Amazon Echo Dot vs. Echo Dot Kids Edition: What’s the difference?

The Echo Dot Kids Edition combines a free year subscription to FreeTime Unlimited with a two-year, worry-free warranty. But is the Kids Edition really all that much different than the regular Echo Dot?
Product Review

Miele's TWI180 dryer has one job, but struggles to get it done

Miele’s Heat-Pump Dryer is a compact machine that steams your clothes by recycling the water collected during the drying process. But how well does this technique work for getting clothes dry?
Deals

Suck up the savings with these vacuum cleaners on sale for $100 or less

Keeping your floors clean around the home is a constant chore. To help make things a whole lot easier, we've picked out some great vacuum cleaner deals available right now, from full-sized upright models to robot vacs.